Hays Travel - Allestree Reviews 

Pleasant and friendly staff

Very professional, no fuss, all angles covered.

Helpful

Prompt
Provided exactly what we were hoping for

We booked our 4th cruise recently with hays travel at Allestree with Aaron. As always the service was first class and nothing is too many much trouble. We wouldn't consider booking with anyone else.

Staff are excellent. I did cause confusion abt departure airport from USA but staff were very professional and the matter was swiftly dealt with.

We have been using Hays Travel Allestree for some years now, and will always go back there, there help and advice is always much appreciated ( particularly from Kelly)

Me and my daughter went to Allestree branch today Lewis was outstanding really patient as we didn't really know where we wanted to go but he stuck with it great service thanks Lewis

Holiday booking experience
Sophie who found us out holiday was helpful friendly and soon found us
a holiday quickly and effectively.

Great helpful advice from start to finish.Made the booking experience so easy.

Aaron was very patient with us yet again, we're not the easiest of people to book holidays for as we change our minds a lot but but he was, as always, very professional and gave us lots of options.
100% recommend Aaron and Hays Allestree

Hays Travel Staff are always very helpful, we always go to them to book our holidays and have done for years

Great customer service from Lewis! They made the whole process of choosing and booking the holiday so easy from start to finish. Lewis was so patient, listened to our needs and answered all of our questions and booked us a wonderful trip, all with such a warm, welcoming and friendly personality. We would definitely book with Lewis and Hays Travel again as they made the process so enjoyable and easy!

Staff lovely. Found me what I wanted in my budget

George was really helpful and friendly, made the whole process easy.

Fantastic service from Sophie, Kelly and Team Hays, I felt that staff went above and beyond helping us to book and secure our holiday to Kos , the manger is even going to list some of the best restaurants (as she went earlier in the year) , also
Beaches …. When we go and collect our euros … well done team hays

We told Sophie what we wanted she looked on the computer Sophie was very helpful it was quick and easy

Arran was extremely helpful, first time we used a travel agent for a long time,so it was a good experience, he helped with our decision making.

Wellcome into the shop by all staff
Fun booking holiday very helpful by all
Explained very good and showing us where are going to the apartments
Pleasure to visit and will again

Emmie was so helpful from start to finish! No question was too much and offered some very good advice for our trip would 100% recommend booking with Hays travel 😃

My partner and I have used Hays as our travel agent for the past two years and, overall, we’ve always found the team to be welcoming, helpful and reassuring, especially when we were new to booking holidays abroad. We did have one experience over the phone that didn’t reflect their usual standards. My partner called with a genuine query and felt the response was dismissive and somewhat condescending, which left us feeling a bit uncomfortable at the time.

However, after leaving feedback, the store manager contacted me directly to apologise and to better understand what had happened. I was really appreciative of how professionally and seriously this was handled. It was clear they genuinely wanted to take the feedback on board and use it as an opportunity to improve. Because of that response, it’s reassuring to see how much they value customer service and feedback. This has definitely helped restore our confidence, and we appreciate the effort made to address the situation.