We found all the staff at Hays travel very polite and friendly. When we inadvertently got the wrong date for our booking Arran kindly changed it very quickly for us.
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See what reviewers are saying
Lewis at Hayes Travel was extremely helpful, professional and friendly. Nothing was too much trouble for him. Excellent service. Thank you!!
Company replied
Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very... See more
Company replied
We dealt with Millie at Park Farm Allestree Derby she guided us through everything with patience can’t fault our experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14 Park Farm Centre, DE22 2QN, Allestree, United Kingdom
- 01332897041
4.9
Excellent
786 reviews
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Emmie had an excellent knowledge of the…
Emmie had an excellent knowledge of the holiday we were looking for
She was able to find us just what we wanted quickly and efficiently
We have book and airport parking sorted
We came out with confirmation of the holiday quote for insurance and parking paid for
January 20, 2026
Reply from Hays Travel - Allestree
Thank you Sheila for your kind feedback. :)
I will pass this on to Emmie for you.
We hope you have an amazing holiday! :)
Best Wishes
Leonni
Very helpful,professional and friendly.
January 18, 2026
Reply from Hays Travel - Allestree
Hi Amanda.
Thank you for your kind words. It was a pleasure to book your holiday for you. Thanks Arran.
Great service again
Lewis was incredibly helpful, giving us honest advice about potential holiday destinations we were looking at based on his own experiences as well. Tailored our options to what was important to us and was very pleasant and professional throughout the booking process. Thank you
January 18, 2026
Reply from Hays Travel - Allestree
Thank you so much for your kind feedback Lee. It was a pleasure to assist you in booking your next getaway. Best wishes Lewis :)
Reply from Hays Travel - Allestree
Lovely to see you and hear all about your last adventure in Finland. See you soon Kelly x
Friendly and extremely helpful
Friendly and extremely helpful. Not used Hayes Travel before but the experience has ensured we will certainly be returning.
January 17, 2026
Reply from Hays Travel - Allestree
Thank you so much for your kind comments, it was my pleasure to help you and I am so please you where happy with the service . Hoping to see you soon for your Christmas River cruise . Thank you again Kelly x
We knew we wanted to go on a safari
We knew we wanted to go on a safari, but there were so many online it was confusing. I had looked at Newmarket travel and Millie assured us that the company had really good reviews. She was very friendly and patient with us ,reading through the itinerary. She seemed genuinely excited for us ,as she knew it was a huge adventure for us.
January 18, 2026
Reply from Hays Travel - Allestree
Hi Jackie, Thank you so much for your kind feedback. I will pass this on to Millie. Best wishes Lewis :)
Reply from Hays Travel - Allestree
Thank you so much for your Kind feedback Graham, I will pass this on to Arran. Best wishes Lewis :)
Excellent service and knowledge
We found that the choice on the internet was too difficult to navigate and Amie at Hays Allestree found us the right holiday and we booked on the day to secure the room and facilities that we were searching for.
January 15, 2026
Reply from Hays Travel - Allestree
Thank you so much for your Kind Feedback Evan, I will pass this on to Emmie. Best wishes Lewis :)
Outstanding service
We dealt with Arran at the Derby branch. He consistently delivers outstanding service and has done so over many years.
With this particular booking, I had a query and Arran responded the next day, with a note to say my query had been amended. He is to be commended.
January 11, 2026
Reply from Hays Travel - Allestree
Hi Sunil.
Thank you for your kind words. It was a pleasure as always to book your holiday and i look forward to hearing all about it when you come back.
Thanks Arran.
Eccelent Staff
Every good staff with lots of knowledge and experience, also very helpful and approachable, make you feel at ease.
January 6, 2026
Reply from Hays Travel - Allestree
Hi Gary, thank you so much for your kind feedback. I will pass this on to Arran. Best wishes Lewis
Good experience …
Knowledgeable assistant very helpful sorted out our requirements very happy
January 10, 2026
Reply from Hays Travel - Allestree
Thank you for your lovely feedback Peter, I will be sure to pass this on to Emmie. :)
We hope you have a fantastic holiday. :)
Kind Regards
Leonni
Amazing Team!…
Everyone at Hays Travel Allestree are so helpful and have a passion for what they do !
January 8, 2026
Reply from Hays Travel - Allestree
Thank you so Much for your Kind Feedback Emmie, I will pass this on to Kelly. Best wishes Lewis
First Class Service
Once again the staff at Hays Travel come up Trumps! Very professional and knowledgeable service throughout the booking process. Well done to all the staff at the Allestree branch, particularly on this occasion to Aaron.
January 4, 2026
Reply from Hays Travel - Allestree
Thank you taking the time to share your positive experience with us. We're so glad to hear that you received a great service from Arran! Emmie :)
Very informative and helpful .
December 21, 2025
Reply from Hays Travel - Allestree
Thank you for your kind comments. Kelly x
They put together a fabulous holiday…
They put together a fabulous holiday for us and endeavoured to give us the best of everything we asked for . Both Kelly and Arran where amazing
December 18, 2025
Reply from Hays Travel - Allestree
Thank you Sharyn for you very kind feedback.
I will a pass this on to Kelly and Arran.
We hope you have a lovely holiday :)
Kind Regards
Leonni
**********
December 9, 2025
Reply from Hays Travel - Allestree
Thank you for booking with us again and rating us 5 stars . See you soon Kelly x
They was very happy tohelp us to find…
They was very happy tohelp us to find the perfect hoilday next year
December 8, 2025
Reply from Hays Travel - Allestree
Thank you so much for your feedback we really appreciate it! I will be sure to pass this onto Leonni. Emmie :)
No appointment was necessary like other…
No appointment was necessary like other travel agents which suited me. Staff were amazing very helpful, my holiday was a lot cheaper than other agent's, very happy 😃
November 28, 2025
Reply from Hays Travel - Allestree
Thank you so much for your kind feedback Mary. I will pass your feedback on to Sophie, Regards Lewis
Just booked another holiday and as…
Just booked another holiday and as always very professional, friendly and prompt service. We know staff will always be there should any problems arise.
I recommend Hays to all my friends and family.
November 25, 2025
Reply from Hays Travel - Allestree
Ah thank you so much for your lovely review Stan, we hope you have a fab time and we'll pass your review on to Kelly when she gets back!
Millie :)
Went into my local Hays Travel found…
Went into my local Hays Travel found the holiday I wanted they even matched the price I had seen on line,brilliant service definitely recommend this travel company and my daughter enjoyed it more as she was given free sweets
November 23, 2025
Reply from Hays Travel - Allestree
thank you so much for your lovely review Matthew, we will pass this on to Arran and we're glad your daughter enjoyed herself too!
Kind regards,
Millie
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