We found all the staff at Hays travel very polite and friendly. When we inadvertently got the wrong date for our booking Arran kindly changed it very quickly for us.
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See what reviewers are saying
Lewis at Hayes Travel was extremely helpful, professional and friendly. Nothing was too much trouble for him. Excellent service. Thank you!!
Company replied
Great personnel service from Millie. Who connected with us instantly and understood what our holiday wishes were from the very start. Which showed us that she listened and which also made us feel very... See more
Company replied
We dealt with Millie at Park Farm Allestree Derby she guided us through everything with patience can’t fault our experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14 Park Farm Centre, DE22 2QN, Allestree, United Kingdom
- 01332897041
4.9
Excellent
786 reviews
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Having nice staff helping with choices…
Having nice staff helping with choices of hotel y places
November 29, 2025
Reply from Hays Travel - Allestree
Thank you Jeffrey and Rita for your lovely review we hope you have a lovely time if we don't see you before you go!
Millie :)
Hays in Park Farm
Hays in Park Farm, Allestree are amazing. we only use them now to book our holidays. Kelly, Aran & the team are the best. Kelly always gives us the best advice & the best places to go. so friendly & professional we will not go anywhere else now
March 24, 2025
Reply from Hays Travel - Allestree
Thank you so much for you lovely comments, its always nice to see you and Andy. Thank you in trusting me with your holidays it means a lot. See you soon for another Kelly x
Reply from Hays Travel - Allestree
Hi Cilla.
Than k you for your kind words. I will pass these onto Millie next time she is instore. Thanks Arran.
Great customer service
Leonni was friendly and professional she made booking our holiday super easy and stress free! Thank you!
November 1, 2025
Unprompted review
Reply from Hays Travel - Allestree
Thank you for your lovely review, Always happy to help and make things as stress free for you as possible. :)
Kind Regards
Leonni :)
Well we always use Hays .The staff at…
Well we always use Hays .The staff at Derby are brilliant Kelly the manager so helpful we try to get Aaron to book our holiday he gets our requirements and looks very hard to find them . Keep up the great work. Paul & Karen.
November 16, 2025
Reply from Hays Travel - Allestree
Hi Karen & Paul. Thank you for your lovely feedback. It was a pleasure as always to book your holiday and i'm sure you will love Greece. I will pass on your feedback to Kelly also. Thanks Arran.
Professional friendly service & advice
November 11, 2025
Reply from Hays Travel - Allestree
Thank you so much for your Kind feeback Julia, I hope you have a lovely holiday. Best wishes Lewis:)
Holiday 2026 booking
Booked our last 4 holidays with Kelly at hays. She was away on conference so was seen by Lewis who did a sterling job of booking exactly what we wanted at a great price.
November 9, 2025
Reply from Hays Travel - Allestree
Thank you so much for your kind Lee, I am so glad I was able to assist you. Hope to see you soon. Regards Lewis :)
Leonni, first class
Excellent first class service from Leonni, she listened to what we required on our holiday and delivered everything, it was a pleasure dealing with her.
November 6, 2025
Reply from Hays Travel - Allestree
Thank you for your lovely review John, I hope you and Sheila have an incredible holiday. I can't wait to hear all about it. :) Thank you again for booking with me. :)
Best Wishes
Leonni
Budapest city break very helpful…
Budapest city break very helpful nothing to much trouble
November 5, 2025
Reply from Hays Travel - Allestree
Thank you for your lovely review Mrs Bird we hope you have a lovely time in Budapest!
Millie :)
Agent sourced the actual holiday cruise…
Agent sourced the actual holiday cruise we were looking for
November 5, 2025
Reply from Hays Travel - Allestree
Thank you for your 5 star review Chris! We hope you have a great cruise
Millie :)
Always brilliant from start to finish.
November 2, 2025
Reply from Hays Travel - Allestree
Thank you for your lovely feedback :)
I will pass this on to Kelly.
Kind Regards
Leonni
Christmas break Very friendly knowledgeable staff…
Very friendly knowledgeable staff helpful with our enquiry and then the booking
November 2, 2025
Reply from Hays Travel - Allestree
Hi Colin, thank you for your lovely feedback. I hope you have a lovely time in Krakow! Emmie :)
Lewis listened to what I wanted and was…
Lewis listened to what I wanted and was able to suggest a suitable option.
October 31, 2025
Reply from Hays Travel - Allestree
Thank you for your review Isabel we really appreciate it :) we will pass this on to Lewis,
Kind regards,
Millie
Return visits with previous options
Return visits with previous options, booked kos, ran through original manifesto to confirm choices no problems so booked there and then. No hassle, straight forward great customer service all through. Be back again in future. 😊
October 30, 2025
Reply from Hays Travel - Allestree
Thank you for your lovely feedback, I will be sure to pass this onto Arran. I am glad you had a wonderful time booking with us! Emmie :)
Brilliant service from Arran and Emmie
Brilliant service from Arran and Emmie. Arran gave great advice and made good suggestions. No pressure and not rushed into making a decision by either of them.
October 21, 2025
Reply from Hays Travel - Allestree
Hi Carol.
Thank you very much for your kind words. It was a pleasure to book your Cruise and i'm sure you will have a fantastic time and look forward to hearing all about it when you are back.
Thanks Arran.
Knowledgeable and helpful agent
Lewis, The young man that served us was very pleasant and very helpful. He understood what are needs were very early in the conversation and showed us appropriate possible holidays. We were able to book a good package with helpful discounts. Thanks Lewis.
October 19, 2025
Reply from Hays Travel - Allestree
Thank you for your lovely review Val, we will pass your wonderful feedback back to Lewis, we hope you have a wonderful time :) Millie
Reply from Hays Travel - Allestree
Hi Sandra.
Thank you for your kind words. I will pass these onto Leonni when she is next in.
Thanks
Arran
Excellent service
Excellent service. Cheerful friendly staff. Professional, knowledgeable and helpful service. Thank you
October 15, 2025
Reply from Hays Travel - Allestree
Thank you so much for your kind feedback Simon, Hope to see you soon. Regards Lewis
Reply from Hays Travel - Allestree
Thank you for your Feedback Simon, I am so glad we was happy to assist you. Best wishes Lewis
Arran was very helpful
Arran was very helpful. He went out of his way to try and match my online discounted price which he successfully did. He kept in touch throughout.
Very friendly team , even made me a cup of tea !
October 12, 2025
Reply from Hays Travel - Allestree
Thank you for your lovely feedback Kevin, I will pass this on to Aaron. Hope Lewis's cup of tea was up to scratch! Kind regards Mel
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