As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one. 18th August 2026 Hays Travel Ashbourne DE6 1... See more
Company replied
Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more
Company replied
Jo at Hays Ashbourne helped us enormously in booking a late holiday this year. We were going somewhere we had never been before. Jo put together a tailored package that gave us the accommodation and f... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
850 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service From Friendly People
Personal, friendly and knowledgeable service from staff who make choosing and booking a holiday easy.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff are always friendly
The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one.
18th August 2026 Hays Travel Ashbourne DE6 1GH
August 19, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely review, so nice to see you again and thank you for your continued support. Thanks Michelle
very well dealt with very helpfull
very well dealt with very helpfull. excellant service,
August 11, 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a 5* review. Your kind feedback is really appreciated. Best wishes, Becky
Reply from Hays Travel - Ashbourne
Thank you for your lovely review! Was a pleasure booking your holiday, we hope you have a lovely time away! Kind Regards, Elise.
Agent appears to have made mistakes…
Agent appears to have made mistakes with our booking.
August 8, 2026
Reply from Hays Travel - Ashbourne
We are truly sorry to hear about the issues you encountered with your booking. Thank you for taking time this morning talking to me. Kind Regards Michelle
Reply from Hays Travel - Ashbourne
Thank you for the kind works, it was a pleasure booking your holiday. We hope you have a lovely time away! Kind Regards, Elise.
Outstanding service
Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulled the stops out but they are a great team. Just the perfect combination of friendliness, professionalism and determination!
August 7, 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely words, it is always a pleasure to see you both and we always enjoy booking your holidays. Can't wait to hear all about this one! Kind Regards, Elise.
Friendly knowledgeable staff who helped…
Friendly knowledgeable staff who helped me find the holiday I wanted
August 6, 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review. It was lovely to see you. Thanks Michelle
Very helpful
Very helpful. Done everything we asked and found some great hotels for our price range
August 5, 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review, was a pleasure to book your holiday. Have a fabulous time! Kind Regards, Elise.
Helpfull
The lady who sorted out our holidays was very helpfull, and weceere very pleased with the service.
August 1, 2026
Reply from Hays Travel - Ashbourne
Thank you for your feedback and your 5 star review. It was lovely to chat with you both and thank you for booking both holidays with me. Kind regards Joanne
Usual good service evertime
July 26, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for booking with us again. Kind regards Joanne
Lisbon cruise
Just popped in and was dealt with very promptly & professionally. Came away in the knowledge that I’ll use this store again
July 26, 2026
Reply from Hays Travel - Ashbourne
Thank you for the kind review, it was a pleasure to book your holiday, I hope you have a lovely time away! Kind Regards, Elise.
All part of the holiday
This young lady has helped us with booking previous holidays and we knew she would look after us and make it an enjoyable experience. All part of the holiday
Thank you
July 24, 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review! It is always a pleasure to see you both, I hope you have a fabulous time away! Kind Regards, Elise.
Holidays
Excellent service and advice from Joanne
We booked our second holiday with you
It was all very easy and stress free
July 25, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and your kind words. It was nice to meet you all and thank you for booking with me. Kind regards Joanne
JAMACIAThe whole experience was very…
The whole experience was very professional thank you Beth will definitely
Book with hays again
July 31, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for leaving a 5* review. I really appreciate you booking with me! I am glad you are happy with everything! :) Kind regards, Becky
When booking my holidays at Hayes in…
When booking my holidays at Hayes in Ashbourne all of the staff are really friendly and helpful, nothing is to much trouble, they are very dedicated and helpful at finding and getting the holiday that you want
July 31, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with us again. It's always nice to see you in store and it's a pleasure to look after your holidays. Kind regards Joanne
Tenerife holiday for group of eight.
As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote to Tenerife, it was agreed on by the eight people involved. The booking was completed very quickly. Thanks very much.
July 30, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with me again. It's always a pleasure to look after everyone. Kind regards Joanne
Joanne's help was invaluable
Joanne's help was invaluable, we have not booked a holiday for many years and she talked us through the whole process. X
July 18, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and kind words. I was lovely to meet you both and thank you for booking with me. Kind regards Joanne
Great customer service as always
July 24, 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 Star review and continued booking we us. Thanks Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.