Hays Travel - Ashbourne Reviews 

852
TrustScore 5 out of 5

4.9

9 Horse & Jockey Yard, St. John's Street, DE6 1GH Ashbourne, GB


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Rated 5 out of 5 stars

We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more

Company replied

Rated 5 out of 5 stars

As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more

Company replied

Rated 5 out of 5 stars

Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more

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Rated 5 out of 5 stars

The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one. 18th August 2026 Hays Travel Ashbourne DE6 1... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom

  • 01335656015

4.9

Excellent

TrustScore 5 out of 5

852 reviews

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4.9

All reviews

(852)

123,510 reviews in the last 12 months

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Rated 5 out of 5 stars

As usual Michelle and her team at…

As usual Michelle and her team at Ashbourne made it easy to book another Holiday.
Becky completed the details very efficiently

June 4, 2026
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you very much for another lovely review and for booking with us once again! We all really appreciate your custom and loyalty to Hays Ashbourne :) Kind regards Becky

Rated 5 out of 5 stars

Excellent Service from Charlotte at Hays Travel Ashbourne

Here you go, Brad. I’ve made it sound natural and like a proper five-star review.

⭐⭐⭐⭐⭐

I recently visited Hays Travel in Ashbourne as a walk-in customer, and I was helped by Charlotte. I was a bit late getting everything sorted before my trip, including my dollars, travel money, insurance, and the app, but Charlotte was absolutely fantastic from start to finish.

Nothing was too much trouble, and she made everything feel easy and stress-free. She helped me sort my money, explained everything clearly, and even helped me download and set up the app.

The staff at Hays Travel in Ashbourne were all lovely, friendly, and helpful, but Charlotte really stood out. I would highly recommend going to see her if you need any help with travel money, insurance, or anything holiday-related.

I’ll definitely be going back to Charlotte and Hays Travel in Ashbourne again. Excellent service.
Brad

June 2, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the lovely 5* review and for your kind words. Kind regards Charlotte

Rated 5 out of 5 stars

Rebecca was fabulous

Rebecca was fabulous and couldn't do enough to help us
Explained everything and made booking so easy.
Will keep going back.

May 23, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the lovely feedback. It was a pleasure looking after you and getting everything sorted for your holiday! Something nice to look forward to now :) Kind regards Becky

Rated 5 out of 5 stars

Charlotte really knows her stuff!

Charlotte really knows her stuff!
She managed to sort out everything I wanted, from flights to hotel in a very short space of time.

Many thanks

Louisa

May 29, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5* review, it was lovely to speak to you on the phone and I look forward to meeting you in store very soon. Kind regards Charlotte

Rated 5 out of 5 stars

The whole team are amazing and make it…

The whole team are amazing and make it easy to book holidays at ease and going that extra mile to help.

April 26, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for taking the time to leave a review. Your feedback and custom is very much appreciated by us all! Another lovely holiday to look forward to! Kind regards Becky

Rated 5 out of 5 stars

5* experience

Rebecca was very helpful in providing us with various options. There was no pressure. We were happy to book our dream holiday with Hayes, hassle free and straight forward.

May 24, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for taking the time to leave a 5* review. Your feedback and kind words are very much appreciated. I am very jealous of your holiday! It looks amazing! Kind regards Becky

Rated 5 out of 5 stars

Elise was extremely patient whilst…

Elise was extremely patient whilst booking our holiday. Not easy with 5 seniors.
Excellent service thankyou

May 23, 2026
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Reply from Hays Travel - Ashbourne

Thank you for the 5* review and for your lovely words. Look forward to seeing you in store soon. Kind regards Elise

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, nothing too much trouble. Joanne even offered to complete our check in after we have moved out of area if our new local Hays reluctant to assist as booking not made there initially.

May 23, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking with me. Kind regards Joanne

Rated 5 out of 5 stars

Joanne, Ashbourne Branch

We have had the pleasure of Joanne from the Ashbourne branch book our holidays for years.
Joanne goes above and beyond to find what we are looking for, she knows exactly what we like and has never failed to find us a really lovely holiday.

May 19, 2026
Unprompted review
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me over the years. It's an absolute pleasure to look after your holidays and I'm sure this one will be just as lovely. Kind regards Joanne

Rated 5 out of 5 stars

Straight forward booking

Straight forward booking, nothing too much trouble, polite , professional and efficient

May 16, 2026
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Reply from Hays Travel - Ashbourne

Thank you for taking the time to leave a lovely review. It was a pleasure looking after you again! :) I am glad you have another holiday to look forward to! Thanks, Becky

Rated 5 out of 5 stars

Charlotte was amazing so efficient

Charlotte was amazing so efficient, made choosing a holiday easy . Very professional, friendly it was just a lovely experience, I wouldn’t go anywhere else . Also what makes her special is that she listens and she understands what you are looking for and then gives to wide range of choice . She’s a real asset to hays
If you want to take the pain out of booking a holiday go to hays in Ashbourne

May 17, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for my 5* review and lovely words , it really means a lot.
Thank you for your continued support and I look forward to seeing you in store very soon. Kind regards Charlotte

Rated 5 out of 5 stars

Really good experience very polite

Really good experience very polite, helpful and could'nt be better.

May 6, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me. I'm sure you're both going to have an amazing time this year, just like last year. Kind regards Joanne

Rated 5 out of 5 stars

I wouldn't go anywhere else…

As always I wouldn't go anywhere else to book my holiday. Charlotte and the crew know what we like. This time was totally lost as to where to go after our holiday plans had changed last minute. Charlotte sat with us for over an hour very patiently looking and searching to come up with the perfect place. I was so relieved to get it sorted. This is why wr come back year after year! Superb staff, so helpful and knowledgeable. Thanks Charlotte and yhe crew at Hayes Ashbourne!!

May 10, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5* review and for your continued support. Its always a pleasure to see you all , look forward to seeing you soon. Charlotte x

Rated 5 out of 5 stars

I was looking for my first cruise

I was looking for my first cruise, and Joanne at Hays, Ashbourne, was so very helpful. I wanted a short cruise to Norway, and although we couldn’t find one to suit for 2026, we found an identical one for 2027. As a partially disabled passenger, I was naturally concerned about coping with a Rollater, but my fears were dispelled, and assured I would be well looked after. Thank you to Joanne.

May 9, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking your cruise with me. I'm sure you are going to have an amazing time. Kind regards Joanne

Rated 5 out of 5 stars

All the staff are friendly and…

All the staff are friendly and welcoming, I just have a good rapport with Jo, so go to her for my holiday bookings. Nothing is too much effort for them. It’s a great experience booking a holiday, doesn’t feel forced. I’m going to use Hays for every holiday.

May 9, 2026
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking your holidays with me. Kind regards Joanne

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, and did us an upgrade so my daughter with learning disabilities good be in a cabin opposite us at no extra cost to our selves. The service was very good and the booking process was very easy.

April 26, 2026
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you so much for the 5 star review and for your lovely words. It was a pleasure to sort your holiday out. Kind regards Charlotte

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