We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more
Company replied
Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more
Company replied
The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one. 18th August 2026 Hays Travel Ashbourne DE6 1... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
854 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the ladies at Hays Travel…
All the ladies at Hays Travel Ashbourne, are very professional, friendly and will do everything they can to help. I would recommend them to anyone looking to book a holiday.
July 7, 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review! Always a pleasure to see you both, we hope you have a lovely holiday! Kind Regards, Charlotte.
Friendly
Friendly, patient, and helpful in every way Elisa took time to explain everything in detail , & double checked that we were happy with everything
July 5, 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review! It was lovely to meet you both and thank you for booking with us! Kind Regards, Elise.
The staff are always helpful and polite…
The staff are always helpful and polite they always help you to the best of their abilities
July 1, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Cheryl and thank you for booking with us again. Kind regards Joanne
Michelle was most helpful as always in…
Michelle was most helpful as always in getting us a good deal.
July 1, 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review and your continued support booking with us. Thanks Michelle
Always a great experience and wouldn’t…
Always a great experience and wouldn’t book my holidays anywhere xx
July 1, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continue support . Kind regards Charlotte
excellent help at Hayes ,Ashbourne.Very patient and thoughtful.
excellent help at Hayes ,Ashbourne.
June 19, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Felicity and thank you for booking your special holiday with us. I'm sure you're going to have an amazing time. Kind regards Joanne
I have used Hayes Travel several times…
I have used Hayes Travel several times for holidays. They provide a friendly and professional service. It gives me piece of mind to know everything is taken care of.
I would highly recommend them
June 27, 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review. Thank you for your continued support booking all your holidays with me. Thanks Michelle
Our experience at Hayes Travel has…
Our experience at Hayes Travel has always
been excellent .
Good ,helpful service every time.
Visiting Hayes never dissapoints.
June 19, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Julie and thank you for booking with me over the years. Kind regards Joanne
Charlotte was absolutely brilliant…
Charlotte was absolutely brilliant shared in our excitement and made the whole experience so easy for us. Knowing everything sorted we got the cabin we wanted and is there for any questions we might have. Lovely lady a credit to your team. 😊
June 24, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely 5* review , it was a pleasure to book your cruise. I look forward to seeing you in store soon. Kind regards Charlotte
The girls at Ashbourne branch are…
The girls at Ashbourne branch are always helpful and would definitely use them again
June 23, 2026
Reply from Hays Travel - Ashbourne
Thank you Wendy for your lovely feedback and for booking with us again. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you for your feedback and leaving a 5 star review. It is very appreciated! Kind regards, Elise
Brilliantly helpful
June 13, 2026
Reply from Hays Travel - Ashbourne
Thank you for the 5* review , it was lovely to meet you both. Kind regards Charlotte
The staff were brilliant as usual
The staff were brilliant as usual we always use them for our holiday bookings as they are so lovely
June 19, 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5* review and for your continued support. Kind regards Elise
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. Kind regards Charlotte
The advice and help was appreciated we…
The advice and help was appreciated we knew where we wanted to go and the process was effortless so quick and easy got the hotel and flight we wanted it’s the first time we’ve booked through Hays travel and I’m so pleased we did
June 14, 2026
Reply from Hays Travel - Ashbourne
Thank you for the lovely review, it was so nice to meet you both and I hope you have a fabulous time away! Kind Regards, Elise.
Hays always look after us
Hays always look after us , booked this one over email and as good as ever , thank you
June 11, 2026
Reply from Hays Travel - Ashbourne
Thank you for the 5* review and for your continued support. Kind regards Charlotte
Reply from Hays Travel - Ashbourne
Thank you for your very kind words, always a pleasure to book your holidays! Kind Regards, Elise.
MICHELLE VERY HELPFUL WITH MY BOOKING…
MICHELLE VERY HELPFUL WITH MY BOOKING WILL USE AGAIN
June 4, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely review and your continued support booking all your holidays with me. Thanks Michelle
All the girls are so helpful nothing is…
All the girls are so helpful nothing is to much trouble for them
June 9, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely words! It is always a pleasure booking your holidays! Kind Regards, Elise.
Reply from Hays Travel - Ashbourne
Thank you. It was lovely to see both of you again and Thank you for your booking. Thanks Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.