Hays Travel - Ashbourne Reviews 

852
TrustScore 5 out of 5

4.9

9 Horse & Jockey Yard, St. John's Street, DE6 1GH Ashbourne, GB


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Rated 5 out of 5 stars

We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more

Company replied

Rated 5 out of 5 stars

As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more

Company replied

Rated 5 out of 5 stars

Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more

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Rated 5 out of 5 stars

The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one. 18th August 2026 Hays Travel Ashbourne DE6 1... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom

  • 01335656015

4.9

Excellent

TrustScore 5 out of 5

852 reviews

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4.9

All reviews

(852)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday in Jersey

I had done research myself on a holiday on Jersey. I went into Hays in Ashbourne and they managed to find a holiday for half the price. Flying from the same airport and staying at the same hotel. Staff were very helpful as always

May 6, 2026
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Reply from Hays Travel - Ashbourne

Thank you for lovely feedback and booking again with us. So pleased we could you a great you a great price. Thanks Michelle

Rated 5 out of 5 stars

Really helpful

Really helpful, great advice making it a very easy experience

April 26, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your review and are so happy to hear that you found my advice helpful and your experience easy. Thank you for booking with me, Becky

Rated 5 out of 5 stars

We popped into our local branch on the…

We popped into our local branch on the hope to make enquires for our Summer 27 holiday we had a few destinations in mind, after chatting to Elise who gave us fantastic knowledge and advice we decided on the destination and booked, we always use our local Hays branch as all the staff are very knowledgeable, thank you Elise for all your advice and patience again.

May 1, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback, always a pleasure to book your holidays, we hope you have a lovely time in Cyprus and can't wait to hear all about it on your return! Kind Regards, Elise.

Rated 5 out of 5 stars

Outstanding service the Ashbourne…

Outstanding service the Ashbourne branch led by Michelle aka Judith chalmers I won’t book with anyone else

May 1, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your 5 star review, booking again with us and making us laugh. Thanks Michelle

Rated 5 out of 5 stars

Ashbourne Hays Travel

Staff are always super friendly and helpful

March 22, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feed back. I'm sure you will have a great time. Thanks Michelle

Rated 5 out of 5 stars

Jo was excellent as always

Jo was excellent as always. Thank you.

April 26, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking with me again. It's always nice to chat with you all when you are in store and I'm sure you are going to have a fab time! Kind regards Joanne

Rated 5 out of 5 stars

Excellent, Friendly service

Excellent, friendly service as always, nothing is ever too much trouble.

April 28, 2026
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Reply from Hays Travel - Ashbourne

Thank you for the kind review! Always a pleasure to book your holidays! Have a fabulous time away. Kind Regards, Elise.

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. We stated which type of holiday was required and where we wished to go and when and it was all worked out to our satisfaction.

April 26, 2026
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Reply from Hays Travel - Ashbourne

Thank you for booking with us again! Always a pleasure to see you both, have a lovely cruise! Kind Regards, Elise.

Rated 5 out of 5 stars

We have just booked another holiday…

We have just booked another holiday with Hays travel for 2028. Thanks Jo for all your help and knowledge in helping us pick the right destinations again. Congratulations to Michelle and the team at Ashbourne. Many thanks Doreen and David

April 26, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your kind words and thank you for booking with us again. I really enjoyed chatting with you both on Saturday and I'm pleased we found you the right itinerary. I'm sure you're going to have an amazing time. Kind regards Joanne

Rated 5 out of 5 stars

As usual with the Ashbourne office I…

As usual with the Ashbourne office I know I'm in safe hands when they helped me to reserve my 2028 cruise, helpful, efficient and caring. Wouldn't go anywhere else 🚢

April 22, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback Barbara and thank you for booking with us again. Kind regards Joanne

Rated 5 out of 5 stars

Great service through Charlotte

Great service through Charlotte. Helpful. Friendly. Understood our needs and achieved what we were looking for. It was, after we made our choice, a very simple booking procedure.

April 22, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5* review , it was lovely to see you both and I look forward to seeing you in store soon. Kind regards Charlotte

Rated 5 out of 5 stars

Excellent as always

Excellent as always - plus a saving of nearly £1000 over the first price quoted thanks to Elise and Jo - thank you.

April 12, 2026
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Reply from Hays Travel - Ashbourne

Lovely to see you both, thank you for booking your holiday with us again! We hope you have a fab cruise!! Kind Regards, Elise.

Rated 5 out of 5 stars

Helpful and professional advice

Joanne remembered us from previous bookings and always takes time to discover exactly what we are looking for. She takes time to look through all options to find the best holiday at the best price.she is friendly, knowledgeable and professional.

April 13, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me again. It's always nice to chat with you both when you are in store. Kind regards Joanne

Rated 5 out of 5 stars

very smooth and easy to book our…

very smooth and easy to book our holiday once again. Becky Lancaster very helpful as ever... appreciated the extra detail to get us a private transfer ;-)

April 8, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for leaving a lovely review and booking with me again. Your loyalty means a lot! I hope you have a wonderful holiday! Can't wait to hear all about it. Becky

Rated 5 out of 5 stars

yes hays travel are alwys very helpful…

yes hays travel are alwys very helpful and thorough
special thanks to Elise for taking time to discuss through options and to Michelle for booking it

April 5, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your kind words! Always a pleasure to book your Holidays! Kind Regards, Elise.

Rated 5 out of 5 stars

Easy to book with

Easy to book with
Friendly helpful staff

April 3, 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely review and booking with me. Thanks Michelle

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