We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
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We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
Company replied
As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more
Company replied
Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more
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The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one. 18th August 2026 Hays Travel Ashbourne DE6 1... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
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I had done research myself on a holiday on Jersey. I went into Hays in Ashbourne and they managed to find a holiday for half the price. Flying from the same airport and staying at the same hotel. Staff were very helpful as always

Reply from Hays Travel - Ashbourne

Reply from Hays Travel - Ashbourne
We popped into our local branch on the hope to make enquires for our Summer 27 holiday we had a few destinations in mind, after chatting to Elise who gave us fantastic knowledge and advice we decided on the destination and booked, we always use our local Hays branch as all the staff are very knowledgeable, thank you Elise for all your advice and patience again.

Reply from Hays Travel - Ashbourne
Outstanding service the Ashbourne branch led by Michelle aka Judith chalmers I won’t book with anyone else

Reply from Hays Travel - Ashbourne

Reply from Hays Travel - Ashbourne

Reply from Hays Travel - Ashbourne
The ladies in the Ashbourne branch are truly amazing

Reply from Hays Travel - Ashbourne
Excellent, friendly service as always, nothing is ever too much trouble.

Reply from Hays Travel - Ashbourne
Very friendly and knowledgeable staff. We stated which type of holiday was required and where we wished to go and when and it was all worked out to our satisfaction.

Reply from Hays Travel - Ashbourne
We have just booked another holiday with Hays travel for 2028. Thanks Jo for all your help and knowledge in helping us pick the right destinations again. Congratulations to Michelle and the team at Ashbourne. Many thanks Doreen and David

Reply from Hays Travel - Ashbourne
As usual with the Ashbourne office I know I'm in safe hands when they helped me to reserve my 2028 cruise, helpful, efficient and caring. Wouldn't go anywhere else 🚢

Reply from Hays Travel - Ashbourne
Great service through Charlotte. Helpful. Friendly. Understood our needs and achieved what we were looking for. It was, after we made our choice, a very simple booking procedure.

Reply from Hays Travel - Ashbourne
Excellent as always - plus a saving of nearly £1000 over the first price quoted thanks to Elise and Jo - thank you.

Reply from Hays Travel - Ashbourne
Joanne remembered us from previous bookings and always takes time to discover exactly what we are looking for. She takes time to look through all options to find the best holiday at the best price.she is friendly, knowledgeable and professional.

Reply from Hays Travel - Ashbourne
Michelle at Hayes’s travel in Ashbourne was so helpful

Reply from Hays Travel - Ashbourne
very smooth and easy to book our holiday once again. Becky Lancaster very helpful as ever... appreciated the extra detail to get us a private transfer ;-)

Reply from Hays Travel - Ashbourne
yes hays travel are alwys very helpful and thorough
special thanks to Elise for taking time to discuss through options and to Michelle for booking it

Reply from Hays Travel - Ashbourne

Reply from Hays Travel - Ashbourne
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