We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
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Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her... See more
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Because Becky listened to us and after chopping and changing and even losing a holiday whilst online she came up Trump‘s with an alternative. Excellent service.
As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
858 reviews
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The advisor was so knowledgeable
The advisor was so knowledgeable, whatever I asked, she replied with confidence.
November 1, 2025
Reply from Hays Travel - Ashbourne
Thank you for the kind words, it is always a pleasure to book your holiday and I hope you have a fab time! Kind Regards, Elise.
Very helpful …
They listen to what you want and guide you towards your best options.
No rush at all.
Really professional and friendly service.
October 27, 2025
Reply from Hays Travel - Ashbourne
Thank you for your kind words and thank you for booking with me. It was lovely to chat with you yesterday and I'm sure you are both going to have a wonderful time. Kind regards Joanne
The ladies in the Ashbourne Office are…
The ladies in the Ashbourne Office are most helpful and patient. I got exactly what I wanted. Thank you.
October 24, 2025
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for booking your holiday with us. Kind regards Joanne
Joanne was wonderful
Joanne was wonderful, very efficient and helpful. Kept us continually updated and a pleasure to work with.
October 23, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with me again. Kind regards Joanne
As soon as you walk through the doors…
As soon as you walk through the doors at Hays Travel Ashbourne you are made very welcome and at ease. The staff are very helpful and are happy to help you get the holiday we deserve. They also try in everyday to get the best deals. We wouldn't go anywhere else to book our holiday. Nothing is too much trouble.
October 12, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely review and for your continued support. Lovely to see you both. Kind regards Charlotte
Elise was professional friendly and…
Elise was professional friendly and extremely helpful
October 18, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely review , it was lovely to meet you. Kind regards Elise
Very friendly and excellent service…
Very friendly and excellent service cannot recommend them enough
October 18, 2025
Reply from Hays Travel - Ashbourne
Thank you for the 5* review , it was lovely to meet you. Kind regards Elise
Wonderful Customer Service
Elise was so helpful, she really went above and beyond to find the best holiday for us.
October 18, 2025
Reply from Hays Travel - Ashbourne
Thank you for the 5* review , it was a pleasure to find you your holiday. Kind regards Elise
Ashbourne Hays Travel once again outstanding
Once again great service from Hays Travel. Elise Was great & we had no issues in booking our city break & went the extra mile to get us the best discount from Jet2. The shop has just had a make over which looks great.
The only disappointment was when I approached a lady she told me she was only dealing with Belper customers ( I presume Belper shop was having a refit ) a sign might have been nice.
October 16, 2025
Reply from Hays Travel - Ashbourne
Always a pleasure booking your holiday! It was lovely seeing you again, thank you for the continued support. I am glad you like the new shop and I hope you have an amazing time away! Kind Regards, Elise.
Helpful and informative
All staff made us feel welcome, and very informative on subject matter.
Elise was extremely helpful on my initial visit, which in turn made me want to go back and book with her.
Will definitely use Hays Travel again.
October 15, 2025
Reply from Hays Travel - Ashbourne
It was lovely to meet you, I hope you have a lovely holiday and can't wait to hear all about it on your return. Kind Regards, Elise.
Very helpful and knowledgeable staff.
October 3, 2025
Reply from Hays Travel - Ashbourne
Thank you for your kind words, it was lovely meeting you both. Have a fabulous holiday. Kind Regards, Elise.
Great experience
As always, excellent service from Joanne at Hayes Travel.
Joanne listened to what we wanted, gave us priced options and shared her P&O knowledge. Joanne's patience with making sure we enjoy the sort of holiday we want is much appreciated. Hayes in Ashbourne is a great store with fantastic, helpful and friendly staff.
Thank you
October 4, 2025
Reply from Hays Travel - Ashbourne
It was a pleasure booking your holiday! I am glad we were able to find the perfect cruise for you both and we look forward to hearing all about the adventures you get up to!
Kind Regards, Joanne.
Joanne at Hays in Ashbourne is…
Joanne at Hays in Ashbourne is extremely helpful and knows exactly the sort of holiday we want. She is quick to respond to my messages and I feel secure in the knowledge that she will sort everything out for us without me having to chase. She is polite, friendly and very approachable.
October 1, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback Jo and thank you for booking with me again. Kind regards Joanne
excellent service
Very helpful, sorted out flights to link up with the holiday. A professional approach, but warm and friendly.
September 28, 2025
Reply from Hays Travel - Ashbourne
Thank you for the very kind review, it was lovely meeting you! Thank you for booking with me, I hope you have an amazing holiday, I can't wait to hear all about it.
Kind Regards, Elise.
Staff are very professional and friendly
September 19, 2025
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Yvette and thank you for booking with me. Kind regards Joanne
Another holiday booked
Another holiday successfully booked via Hays,this time over the phone due to local Hays store closed for refurb - nice and easy - thank you Joanne
September 18, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with us again. Kind regards Joanne
Amazing service from Elise Shenton at…
Amazing service from Elise Shenton at Ashbourne store.
Very happy customer, my 2nd year booking with Elise at Hays Travel. Hope she’s there for my 3rd! Can’t thank her enough- she is really friendly and listens to what I’m looking for. 😊
September 18, 2025
Reply from Hays Travel - Ashbourne
Thank you for the lovely review, it is always a pleasure booking your holidays!
Have a fabulous time away, I look ofrward to booking your next adventure. Kind Regards, Elise.
The team of advisers at Ashbourne are…
The team of advisers at Ashbourne are all excellent and make booking every holiday so easy. They know what we want and do everything they can to get the right holiday for the best price. Thankyou
September 14, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely 5* review and for your continued support. Also lovely to see you both in store. Kind regards Charlotte
Helpful with great knowledge
Charlotte was super helpful and has great knowledge! Nothing was too much trouble for her. We can't wait for our family holiday. Thank you!
September 13, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for 5* review and for your continue support. Always a pleasure to book your family holidays. Kind regards Charlotte
Friendly, helpful and pro-active service every time
We always receive a warm and friendly welcome from all of the team in Ashbourne. On this occassion Charlotte took time to explore plenty of options to suit our needs and handled all of the booking, check-in and currency requirements very efficiently.
We always feel confident when booking with Hays.
August 31, 2025
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. Kind regards Charlotte
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