Hays Travel - Ashbourne Reviews 

855
TrustScore 5 out of 5

4.9

9 Horse & Jockey Yard, St. John's Street, DE6 1GH Ashbourne, GB


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Rated 5 out of 5 stars

We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more

Company replied

Rated 5 out of 5 stars

Because Becky listened to us and after chopping and changing and even losing a holiday whilst online she came up Trump‘s with an alternative. Excellent service.

Rated 5 out of 5 stars

As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more

Company replied

Rated 5 out of 5 stars

Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom

  • 01335656015

4.9

Excellent

TrustScore 5 out of 5

855 reviews

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4.9

All reviews

(855)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally satified

It took us a while to settle on our choice of trip and secure exactly what we wanted. We are grateful to the team for staying with us and helping to pull together a trip that we are very much looking forward to.

January 4, 2026
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you choosing us. I'm grateful for your patience, and I hope you have a wonderful time. Thanks Michelle

Rated 5 out of 5 stars

Excellent service provided

Your travel advisor was polite, professional and knowledgeable. We were looking to visit Lanzerote and her knowledge of that resort helped us to decide on our hotel. I apologise I’ve forgotten your name. You are a credit to Hays 😎

January 4, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for taking the time to leave a lovely review. Your kind words are greatly appreciated. It was lovely to chat and get your next holiday booked. Kind regards Becky

Rated 5 out of 5 stars

Superb level of customer focus and…

Superb level of customer focus and meeting our requirement.
Joanne went well above and beyond our expectations in ensuring that we chose the right product for our needs and gave generously of her time in assisting us with evisa applications for a trip to India.

January 3, 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your kind words and your lovely feedback. It was nice to meet you both and thank you for booking with me. I'm sure you're going to have a fantastic cruise for your special anniversary. Kind regards Joanne

Rated 5 out of 5 stars

Very informative lady

Very informative lady. Michelle
Very well organised , explains the whole procedure , and gets the job done efficiently.

December 30, 2025
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Reply from Hays Travel - Ashbourne

We're happy to hear that the procedure was well-explained and efficient. We appreciate you taking the time to share your positive experience with us! Thank you for booking with me. Thanks Michelle

Rated 5 out of 5 stars

Joanne was very knowledgeable and…

Joanne was very knowledgeable and helpful. An excellent service overall .

December 30, 2025
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Reply from Hays Travel - Ashbourne

Thank you for booking your holiday with us, we appreciate your kind words and are so glad that you found our service excellent. Kind regards Joanne

Rated 5 out of 5 stars

A very efficient service and a positive experience.

Rebecca was very helpful and took into account all our requests. She was efficient, knowledgeable and went out of her way to get us all the necessary information.

December 28, 2025
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Reply from Hays Travel - Ashbourne

Thank you for taking the time to leave a positive review. Your kind comments are greatly appreciated. I hope you have a wonderful holiday! Kind regards Rebecca

Rated 5 out of 5 stars

I say the same thing everytime I book…

I say the same thing everytime I book with Hays. Cannot fault them. Always patient and helpful. Friendly staff who always go the extra mile

December 21, 2025
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Reply from Hays Travel - Ashbourne

We appreciate your continued bookings with us. We are so happy to hear that our team provides patient, helpful, and friendly service, going the extra mile for you. Merry Christmas, Thanks Michelle

Rated 5 out of 5 stars

Extremely helpful and friendly!

Elise was extremely helpful and efficient, including phoning the travel company to clear up a couple of queries. She was also friendly and cheerful. We could have booked directly with the company, but value the high street presence of a travel agent and want to support them.

December 15, 2025
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Reply from Hays Travel - Ashbourne

Thank you for booking with us again! It was lovely to see you both, thank you for your very kind words, we all hope you have a fabulous time in India! Kind Regards, Elise.

Rated 5 out of 5 stars

Very pleasant as l never usually use…

Very pleasant as l never usually use travel agents however l will always use them in future as they give you that extra confidence and point out things you can miss yourself

November 27, 2025
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Reply from Hays Travel - Ashbourne

Lovely to meet you Graham and thank you so much for the 5* review. Kind regards Charlotte

Rated 5 out of 5 stars

Pleasent experience…

It's always a pleasent experience booking our holidays with the lovely, friendly team in Ashbourne Hays. Michelle dealt with our latest booking for our Christmas break, she was very knowledgeable and informative, paving the way for a stress free jolly holiday. Michelle also gave us some good advice on travel insurance, and we left her with a little task to delve into a search for a trip next year, within no time she dropped us an email with her finds, excellent service. Thank you.

November 30, 2025
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Reply from Hays Travel - Ashbourne

Thank you for taking time to complete the feedback and for the lovely review. Wish I was going away for Christmas too. I'm sure you will have a great time. Thanks Michelle

Rated 5 out of 5 stars

Holidays

Ive said this many times there is a great team working in the Ashbourne store.and very helpfull

November 26, 2025
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Reply from Hays Travel - Ashbourne

Thank you for your continued support Barb and thank you for booking with us again. Kind regards Joanne

Rated 5 out of 5 stars

Elise was extremely helpful and nothing…

Elise was extremely helpful and nothing was too much trouble for her, would always recommend Hays Travel Ashbourne for your holiday needs.

November 13, 2025
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Reply from Hays Travel - Ashbourne

Thank you for your very kind words! I am glad we were able to help with your holiday needs! I hope you have a fabulous time away! Kind Regards, Elise.

Rated 5 out of 5 stars

Fabulous service

The staff at the Ashbourne branch are absolutely fantastic. Nothing is too much trouble. They're all incredibly knowledgeable and are able to help quickly and efficiently

November 8, 2025
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and your continued support. Its a great price. Thanks Michelle

Rated 5 out of 5 stars

Hays Travel at Ashbourne branch are…

Hays Travel at Ashbourne branch are amazing they really look after you and are always lovely to talk to .

November 11, 2025
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking with us again. Kind regards Michelle

Rated 5 out of 5 stars

The staff in the Ashbourne branch are…

The staff in the Ashbourne branch are so friendly and helpful they listen and answer all your questions which I’m sure they have answered thousands of times. They take all the stress for you just a joy to go into the shop and get sorted. A big thank you to Joanne who has so much patience.

November 9, 2025
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback Anita. It's always a pleasure to chat with you when you are in store. Kind regards Joanne

Rated 5 out of 5 stars

The advisor was so knowledgeable

The advisor was so knowledgeable, whatever I asked, she replied with confidence.

November 1, 2025
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Reply from Hays Travel - Ashbourne

Thank you for the kind words, it is always a pleasure to book your holiday and I hope you have a fab time! Kind Regards, Elise.

Rated 5 out of 5 stars

Very helpful …

They listen to what you want and guide you towards your best options.
No rush at all.
Really professional and friendly service.

October 27, 2025
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you for your kind words and thank you for booking with me. It was lovely to chat with you yesterday and I'm sure you are both going to have a wonderful time. Kind regards Joanne

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