We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Because Becky listened to us and after chopping and changing and even losing a holiday whilst online she came up Trump‘s with an alternative. Excellent service.
As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more
Company replied
Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
855 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are really friendly and…
The staff are really friendly and helpful especially Joanne nothing is too much trouble, taking time to explain things
February 4, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and your kind words. It's always lovely to chat and thank you for booking with me again. Kind regards Joanne
Very Friendly staff, Nice to go and discuss the holiday with an agent rather than booking on Line.
Very Friendly staff, we asked many questions about the holiday we were interested in , the agent gave us all the answers very helpful.
January 26, 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a positive review. Your feedback is really appreciated and I am so glad you were happy with everything. Have a lovely holiday! Kind regards Rebecca
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. Always a pleasure to book your holidays. See you both soon. Kind regards Charlotte
Local Travel Agent
Elise was very helpful and knowledgeable - we could have booked direct with GRJ but we like to support our local travel agent. It is always helpful to have their assistance in the background if any queries crop up.
January 29, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback, it is always a pleasure to book your holidays and we really appreciate your support. We all hope you have a fabulous time away! Kind Regards, Elise.
Cruise 2026.
Would like to thank Jo for booking our cruise! She's amazing and allways on hand to help us and does an amazing job. Thank you Jo! X
January 25, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and your kind words. It's always a pleasure to look after your holidays and it was nice to catch up with you both when you were in store. Kind regards Joanne
I always use the Ashbourne branch to…
I always use the Ashbourne branch to book all our holidays, they are excellent. They take away all the stress, plus it's nice to pop in and see them !
January 18, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely feedback, it is always a pleasure to see you both and to book your holidays! Have a lovely time on your next adventure, thank you, Elise.
Great customer service at the Ashbourne…
Great customer service at the Ashbourne branch. Got what we wanted and hassle free.
January 25, 2026
Reply from Hays Travel - Ashbourne
Thanks so much for the 5* review, it was lovely to meet you both. Look forward to seeing you in store soon. Kind regards Charlotte
Happy, smiles.
Very helpful always willing,happy ,and help to get you a great holiday.
January 15, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback. It's always nice to catch up with you both when you are in store and thank you for your continued support. Kind regards Joanne
Excellent professional service
Joanne worked with me through details of three forthcoming trips and was able to deal with each of my requests. As always, Hays in Ashbourne have shown themselves to be an excellent travel agent and the only one I trust with my holiday plans.
January 22, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for your continued support. Kind regards Joanne
Hays Travel
Reliable, expert help as always from the…
Reliable expert help as always from the Ashbourne store.
January 20, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. Kind regards Charlotte
Great experience all our questions have…
Great experience all our questions have been answered, and we will book again with the Company
January 20, 2026
Reply from Hays Travel - Ashbourne
AlanEccleston,
I'm happy to hear that all your questions have been answered. We appreciate your feedback, Thanks Michelle
The first time I’ve used a Travel…
The first time I’ve used a Travel Agency for a long time. The experience was just fantastic. Your representative, Elise was a true star.
January 17, 2026
Reply from Hays Travel - Ashbourne
I am happy to hear that you had such a fantastic experience using Hays Travel! We appreciate your positive feedback and hope you have a lovely trip! Kind Regards, Elise.
Always helpful and pleasant to us when…
Always helpful and pleasant to us when we go in even if we just pop in for a chat
January 16, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and your continued support. It's always nice to chat with you both over the phone and when you are is store. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you for your 5* review and for your continued support. Kind regards Charlotte
Reply from Hays Travel - Ashbourne
I appreciate your continued patronage and are so happy to hear that I consistently meet your expectations. Thank you again. Thanks Michelle
great service and advice
January 8, 2026
Reply from Hays Travel - Ashbourne
Thank you for your feedback and for booking with us again. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for booking with us again. Kind regards Joanne
A Warm Welcome Guaranteed at Hays Travel, Ashbourne.
As always, Joanne was welcoming,friendly and extremely helpful. Her knowledge and efficiency made the whole process effortless. Everything (including the parking) was handled smoothly and Joanne's useful advice made planning the holiday easy and stress free.
Highly recommended :)
January 11, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and your kind words. It's always nice to see you both. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you so much for your 5* review and for your continued support. Kind Regards Charlotte
Experience in Hayes travels always…fantastic
Experience in Hayes travels always fantastic.they seem to know exactly what we want from our holiday ⭐️⭐️⭐️⭐️⭐️
January 4, 2026
Reply from Hays Travel - Ashbourne
I appreciate your fantastic feedback. I am happy to hear that we consistently meet your holiday expectations. Thank you for your continued trust in us. Thanks again Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.