We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always, brilliant and thoughtful attention by Joanne. She even coped with the group changing their minds over the holiday destination. On the second attempt, with the holiday changed from Lanzarote... See more
Company replied
Your team in Ashbourne found my short break for me. It was a bit of a challenging spec, but they never wavered in their determination to find the right package for me. It was Elise this time who pulle... See more
Company replied
The staff are always friendly , polite and helpful and we would not want to go anywhere else. They think of all the ways to make our journey an easy one. 18th August 2026 Hays Travel Ashbourne DE6 1... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
854 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly staff
March 1, 2026
Reply from Hays Travel - Ashbourne
Thank you very much for the 5* review and thank you for continuing to support us. Kind regards Charlotte
Holiday insurance
We booked holiday insurance, the travel assistant, Charlotte, was so knowledgeable about the product and had brilliant communication skills making it so easy to deal with the company for our medical screening.
February 28, 2026
Reply from Hays Travel - Ashbourne
barry,
We appreciate you taking the time to leave us such a wonderful review. We're so glad that our team was able to provide you with a great experience and make the process easy.
ashbourne, Hays Travel
Absolutely brilliant
These ladies are great. Nothing is too much trouble-even on the most complicated itinerary. They all seem to radiate enthusiasm for the job - and are more than happy to pool their expertise. We are equally happy to be repeat customers.
February 17, 2026
Reply from Hays Travel - Ashbourne
I appreciate you taking the time to leave us such a wonderful review! Its always a pleasure to see you both. Kind regards Charlotte
Joanne the travel advisor is so…
Joanne the travel advisor is so knowledgeable and patient. We always get great service. Nothing is too much trouble.
February 24, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking your holidays with me. It's always nice to see you both when you come into store. Kind regards Joanne
Brilliant staff all ways got a smile on…
Brilliant staff all ways got a smile on there faces very knowledgeable an d very good at there job it's a pleasure going in the shop 🏁🏁🏁🏆🏆🏆
February 22, 2026
Reply from Hays Travel - Ashbourne
I appreciate your wonderful review. Thank you for taking the time to share and your continued support. Thanks Michelle
Excellent service
Excellent service . Michelle was great , very patient. She had found us a lovely holiday . Thank you .
February 21, 2026
Reply from Hays Travel - Ashbourne
Thank you for your great review and booking with me. Enjoyed putting this holiday together and I'm sure you'll have a great time. Thanks Michelle
Good efficient friendly service.
February 17, 2026
Reply from Hays Travel - Ashbourne
Thanks so much for the 5* review. It was lovely to have you in store. Thanks again for booking. Kind regards Becky
Professional & 5 star service
As always a fast , professional and personal service from Joanne.
February 18, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with me again. Your continued support is very much appreciated. Kind regards Joanne
Expert service and knowledge of holiday locations
We received a warm welcome by Joanne when entered the office. We received expert advice and recommendations and were in no way rushed to make a decision. The service was excellent.
February 17, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback. I enjoyed chatting with you both when you were in store and thank you for booking with me. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you for your 5* review. We appreciate you booking with us again. Kind regards, Becky
Always excellent!
February 6, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review. Its always a pleasure to book your holidays. Thank you for your continued support. Kind regards Charlotte
Good experience
Very helpful and understanding assistant who found us the holiday we wanted.
February 13, 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a lovely review. It was really nice to meet you and chat. I'm glad we found the right holiday for you both! Enjoy your trip. Kind regards Rebecca
Friendly helpful service from all the team…
Friendly helpful service from all the consultants that work there.
Very knowledgeable
February 10, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for booking with us again. Kind regards Joanne
Marvellous Holidays with Hays Travel
All the staff at the Ashbourne branch of Hays Travel are always so very helpful, pleasant to us when we book holidays, and nothing is too much trouble, giving lots of advice when needed and pointing out special places to visit when away. They are all a very cheerful bunch of ladies. Many thanks to all of them.
February 10, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with me again. It's always a pleasure to look after your holidays. Kind regards Joanne
Very helpful
Each time I’ve been to Ashbourne to book a holiday the lady’s have been so helpful and knowledgeable. It’s lovely to have a personal touch and speak to a person.
I know my holiday is going to be exactly what it should be.
They do everything for you and I don’t have to second guess myself doing it in the internet.
February 9, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for taking the time to leave a lovely review. Your kind words mean a lot. It was lovely to have you in store and to get your next holiday booked. I hope you have a wonderful time. Kind regards Becky
Reply from Hays Travel - Ashbourne
Thank you very much for the 5* review. It was lovely to see you both in store. Kind regards Charlotte
Charlotte is always extremely helpful
Charlotte is always extremely helpful, knowledgeable and a great help
January 28, 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review and for your continued support. Kind regards Charlotte
Elise is a ⭐
Elise, the Hays member of staff that we worked with, was excellent. Because of changing plans we ended up making three visits to the ‘shop’ and throughout the entire time she was smiling and helpful. She was patient with our questions and dithering and unfailingly helpful and professional.
Thanks Elise, you were a ⭐
February 8, 2026
Reply from Hays Travel - Ashbourne
Thank you taking the time to share your experience. I am pleased I was able to find the perfect holiday for you, it was lovely to meet you all and I can't wait to hear all about it on your return. Thanks for your kind words, Elise!
Elise at the Ashbourne branch was…
Elise at the Ashbourne branch was brilliant...im not the best at booking holidays so it was refreshing to deal Elise who made the process very easy...many thanks
February 4, 2026
Reply from Hays Travel - Ashbourne
It was my pleasure to book your holiday! Thank you for booking with us and for the very kind words! I hope you have a lovely time away! Thanks - Elise.
The staff are really friendly and…
The staff are really friendly and helpful especially Joanne nothing is too much trouble, taking time to explain things
February 4, 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and your kind words. It's always lovely to chat and thank you for booking with me again. Kind regards Joanne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.