Hays Travel - Ashford Reviews 

Your representative was extremely helpful and very patient with us as we have not been abroad since 2018, we now have a holiday booked and cannot wait.

I always see the same lady to book my holiday and she is so helpful which makes it a very enjoyable experience

Very efficient, found exactly what we wanted and within budget. Isabel was very pleasant and professional and we wouldn’t hesitate in contacting her for our next trip.

She was very helpful, and listened to what we wanted from a holiday and any concerns we had.

Always booked with Hayes over the years. friendly staff, no rushing through forms or bookings, they ensure you're happy with everything, definitely go above and beyond to make it a pleasure booking with them, we even booked for next year while still on holiday, faultless 👍

The travel agent Sandra was very good at making us feel at ease and very professional.
Would highly recommend the Ashford Hays.
Explained everything we requested. 5star

The staff are very friendly and extremely helpful and knowledgable.
Very professional, I have every confidence with Hayes Travel.Will definitely book future trips with them again.

Hollie was helpful and friendly as she usually is

The staff member who booked my flight was very efficient, knowledgeable & had a very professional manner and pleasant personality.

I had to go in the Hayes Travel Store to book our Ambassador British isles cruise next year as I couldn’t do it on the phone as my banking app froze but Isobel who served me was very helpful & courteous.

Excellent Service from a friendly and knowledgable advisor.

I was pleasantly surprised when I went into my local Ashford Kent branch and was seen straight away by a pleasant young lady and when I asked whether Hays travel sold Marella cruises I was told “yes” She was very efficient and showed me 2 cruises I was interested in and she didn’t rush me at all about deciding which one I wanted to buy. She throughly went through all the options and explained everything in great detail. When I had decided to book the cruise in was told I needed to pay a deposit of £700!!! I queried it as I have been on numerous marella cruises and have paid the amount shown on the screen which I know was £175 making a total of £350!! I said I was not happy with paying £700 deposit and have never been asked to pay anything like that amount before. The young lady went and asked her
Manager and came back and said I could pay £500 and another £250 on the 27th September. I’m still fuming about this! Why do you need that amount of deposit..don’t you trust me?? I was really liking my first experience with Hays Travel ( I’ve always booked with Tui before) until this unacceptable treatment I received. I am looking forward to you reply.

Good customer service

Hollie was knowledgeable and helpful. She chatted effortlessly to me to help me choose the right location and hotel.

Only went in to compare prises with other local travel agencies
We spoke with a very helpful lady called Sandra
And hay ho before I new it I booked a holiday
Very helpful and very competitive with others

Friendly staff happy to help out

They were very helpful and the young girl was very efficient whenever we book anywhere we always go to them in Ashford Kent

Friendly staff both on the phone & in the travel office. The young lady in Ashford office could not do enough to sort out the holiday we pick out.

The service given by Sandra was brilliant

We were greeted by Isobel who was friendly and very knowledgable. We were undecided about our preferred destination and Isobel was very helpful and very patient, nothing was too much trouble. The information she found for us was extremely helpful.