I was looked after by Tracy and I must say I was very impressed by her friendly and very helpful approach, nothing was too much trouble. I would definitely recommend Hays Travel
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See what reviewers are saying
We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more
Company replied
Love coming to Hays they are friendly have time and always proffessional i wouldnt book any.other way hollie and sandra are great x
Company replied
We had a lovely experience at your branch in Ashford. We were looking for a break in Cyprus in October and Holly helped us find the perfect one. She is an asset to your company.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom
- 01233469609
4.8
Excellent
673 reviews
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Hollie in Ashford always makes it a…
Hollie in Ashford always makes it a pleasant experience booking our Holidays with Hays and she couldn’t be more helpful
February 10, 2026
Reply from Hays Travel - Ashford
Thank you for your lovely review! Thank you for booking with us again - Hollie
VERY HAPPY WITH MY VISIT TO YOUR BRANCH
February 17, 2026
Reply from Hays Travel - Ashford
Hello, thank you for taking the time to leave a review, it was a pleasure to get this booked for you.
Kind regards,
Anne-Louise
Great helpful staff.
Great helpful staff, good knowledge and understood what we were looking for. Got the trip that we wanted at a fair price as well. Thank you.
January 21, 2026
Reply from Hays Travel - Ashford
Hi, thank you for taking the time to leave this review :)
A Great Place to Book a Holiday
We went in Hayes twice. Th first time to discuss holiday's with offers. The lady was extremely informative, friendly and happy to spend time showing us options. She gave us brochures to look through. The following weekend we went back to book our forthcoming cruise with another lady. Once again, we couldn't fault the service
February 8, 2026
Reply from Hays Travel - Ashford
Hi, thank you for taking the time to leave such a lovely review - Hays Travel :)
Reply from Hays Travel - Ashford
Thank you for your kind words and for taking the time to leave us a review, it is very much appreciated.
Many thanks - Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you for leaving us a review - Hays Travel Ashford
Sandra from Ashford branch was friendly…
Sandra from Ashford branch was friendly helpful. She had a huge knowledge and made booking our cruise very stress free for us. Wonderful customer service
February 12, 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave us such a lovely review, it is really appreciated and our pleasure to be able to book your cruise for you.
Many thanks - Hays Travel Ashford
Ann-louise was my travel consultant
Ann-louise was my travel consultant. She guided me through some options to suit my budget and then assisted some extra savings via the travel company. This made my budget achievable and even better value. Her time was my time and there was no hurry up.
February 11, 2026
Reply from Hays Travel - Ashford
Thank you so much for leaving such a lovely review. It was a pleasure to help you choose and book and your holiday.
Kind regards,
Anne-Louise
Ann was very helpful and gave us all…
Ann was very helpful and gave us all the information we requested.she was very nice and patient.always a pleasure to pop in to Hays Travel
February 10, 2026
Reply from Hays Travel - Ashford
Hi, thank you for taking the time to leave such a lovely review - Ashford Branch :)
Reply from Hays Travel - Ashford
Thank you for taking the time to leave a review. It was a pleasure to help you find and book your holiday.
Kind regards,
Anne-Louise
Reply from Hays Travel - Ashford
Thank you for leaving a review - it was a pleasure to help book your holiday - Hollie
Warm and friendly staff
Warm and friendly staff. Clear information and attention to detail.
February 1, 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave us a review. Thank you for booking with Hays Travel
Very nice to deal with.
Isabel was knowledgable, helpful and professional. She answered all our queries and was very pleasant to deal with. We ended up booking two holidays and will go back to her for our future bookings.
February 3, 2026
Reply from Hays Travel - Ashford
Hi John, thank you for taking some time to leave me such a lovely review. I am glad I could help organise these trips and look forward to arranging more for you :) - Isabel
We have been booking our holidays…
We have been booking our holidays through the Ashford store for the last few years and we seem to all see Holly she is really good goes through everything with us and we have a giggle as we are sorting out the best holiday for us
January 29, 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave a lovely review and thank you for choosing to book with Hays Travel - Team Ashford
Assistant very knowledgeable
Assistant very knowledgeable . Spent time getting to know what we wanted. Came up with ideas. Was in touch by email throughout the process.
February 4, 2026
Reply from Hays Travel - Ashford
Hi, thank you for leaving such a lovely review, it was a pleasure to help you book your holiday.
Kind regards,
Anne-Louise
Sandra was amazing in booking both our…
Sandra was amazing in booking both our holidays and also thank you to Hollie for helping out again ..
January 25, 2026
Reply from Hays Travel - Ashford
Hello, thank you for taking the time to leave a review, it was a pleasure to get this booked for you.
Many thanks
Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you leaving a lovely review, it was my pleasure to help.
Kind regards,
Anne-Louise
Lovely atmosphere for Holiday shopping.
Lovely atmosphere in the shop and very friendly and experienced staff. Assistant Manager Sandra especially helpful.
January 24, 2026
Reply from Hays Travel - Ashford
Thank you for taking the time to leave us such lovely feedback, we are pleased to hear that you were happy with our service. You will have a lovely time.
Many thanks
Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you so much for taking the time to leave a kind review.
Kind regards,
Anne-Louise
Satisfied customers.
Attention to detail when booking and knowledge of staff,especially Sandra at the Ashford Kent branch.
January 20, 2026
Reply from Hays Travel - Ashford
Hi, thank you for taking the time to leave such a lovely review :)
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