Hays Travel - Ashford Reviews 

673
TrustScore 5 out of 5

4.8

3 County Square Shopping Centre, TN23 1YA Ashford, GB


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Rated 5 out of 5 stars

I was looked after by Tracy and I must say I was very impressed by her friendly and very helpful approach, nothing was too much trouble. I would definitely recommend Hays Travel

Company replied

Rated 5 out of 5 stars

We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more

Company replied

Rated 5 out of 5 stars

Love coming to Hays they are friendly have time and always proffessional i wouldnt book any.other way hollie and sandra are great x

Company replied

Rated 5 out of 5 stars

We had a lovely experience at your branch in Ashford. We were looking for a break in Cyprus in October and Holly helped us find the perfect one. She is an asset to your company.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom

  • 01233469609

4.8

Excellent

TrustScore 5 out of 5

673 reviews

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4.8

All reviews

(673)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Holly was very helpful .The girls in…

Holly was very helpful .The girls in Hayes are always so nice and always help us with anything to do with booking a holiday.

January 26, 2026
Hays Travel - Ashford logo

Reply from Hays Travel - Ashford

Thank you for leaving us such a lovely review, it is always our pleasure to help you with booking your holidays.
Many thanks
Hays Travel Ashford

Rated 5 out of 5 stars

we were help in finding our holiday

we were help in finding our holiday. not rushed, gave us lots of info to take away to choose what we liked.
Returned a couple of days later and was help by Sandra she did all the phone calls to the tour operaters and help with everything we needed. very happy with our experience with Hays Travel.

January 27, 2026
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Reply from Hays Travel - Ashford

Hello Paul
Thank you for taking the time to leave us such a lovely review, it is very much appreciated. We are pleased to hear that you were happy with our service.
Many thanks
Hays Travel Ashford

Rated 5 out of 5 stars

Excellent expert advice from Sandra

Excellent expert advice from Sandra inspired by an impressive understanding of our objectives. Thank you!

January 24, 2026
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Reply from Hays Travel - Ashford

Thank you for taking the time to leave us such a lovely review it is very much appreciated and my pleasure to be able to book this for you.
Thank you - Sandra
Hays Travel Ashford

Rated 5 out of 5 stars

Best service allways

Allways use hays..the girls at ashford allways go above and beyond....lovely staff

January 23, 2026
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Reply from Hays Travel - Ashford

Hi, Thank you for leaving such a lovely review! glad we could help sort another trip for you :) - Ashford Branch

Rated 5 out of 5 stars

Hollie the manager who booked our…

Hollie the manager who booked our holiday for us was very professional and very likeable. She was very chatty and made it a very enjoyable experience

January 21, 2026
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Reply from Hays Travel - Ashford

Thank you for your review and kind words. We are glad that you enjoyed the experience and that we were able to book your holiday for you.
Many thanks
Hays Travel Ashford

Rated 5 out of 5 stars

Have used the travel shop few times always helpful

Very helpful and found what I was looking for . Good service and chatty answered any questions I had

January 19, 2026
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Reply from Hays Travel - Ashford

Hi, Thank you for taking the time to leave us a review! we glad we could organise another trip for you, thank you for choosing Hays again! - Hays Ashford :)

Rated 5 out of 5 stars

Anne-Louise was very helpful

Anne-Louise was polite, helpful and informative. Helped us find the best hotel and checked some other sites (trip advisor etc) to see if there was any negative feedbacks and positive reviews.

January 21, 2026
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Reply from Hays Travel - Ashford

Hi Colin, thank you for taking the time to leave this lovely review! we are glad we could help you with organising this trip - Hays Travel Ashford :)

Rated 5 out of 5 stars

Pleasant, experience, nothing to much trouble

The lady who helped us was extremely helpful, nothing was to much trouble. Even down down to finding early morning flights, booking extra leg room and meals. And sorting out our hoilday
insurance, and recommended airport parking and booked it all for us . Over all very pleasant experience, and we will definitely be using hays travel next year when booking a hoilday with our grand children's, and daughter. 10/10

January 10, 2026
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Reply from Hays Travel - Ashford

Hi, Thank you for taking the time to leave this amazing review for us! we look forward to helping you book in the future - Hays Ashford

Rated 5 out of 5 stars

Sandra looked after us very well

Sandra looked after us very well, answering our questions. She was also very patient and didn't mind how long we took.

January 16, 2026
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Reply from Hays Travel - Ashford

Hi, Thank you for taking the time to leave such a lovely review! - Hays Travel Ashford

Rated 5 out of 5 stars

Staff very informative

Staff very informative, and polite.

January 16, 2026
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Reply from Hays Travel - Ashford

Thank you so much for taking the time to leave a review, it was a pleasure to help you book your holiday.

Kind regards,
Anne-Louise

Rated 4 out of 5 stars

Holly was lovely always wiling to help

Holly was lovely always wiling to help, very patient with me, answering all questions and make thinks as easy as possible for us a gold star ⭐ for her
Have used hollys experience and expertise in the past alway come away from shop happy

January 8, 2026
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Reply from Hays Travel - Ashford

Thank you for leaving a lovely review and for choosing to book with Hays Travel again - Team Ashford

Rated 5 out of 5 stars

Excellent experience

The member of staff was very helpful throughout our search for our holiday. She as both patient and understanding for the requirements and budget we wanted. This was our first visit to Hays travel, and I can assure you it will not be our last. We have already told other people of our excellent experience.

January 6, 2026
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Reply from Hays Travel - Ashford

Hi Mr Lawrence, Thank you for taking the time to leave such a lovely review! I am glad I could help arrange this trip for you :) - Isabel

Rated 4 out of 5 stars

Exciting feeling

Sandra was pleasant, helpful, claim professional nothing was too much trouble it was lovely to see and speak to another human being the old school unusual in today’s society with online gadgets. Lovely to feel relaxed with no stress in evolved. Seeing someone in person in a travel agent makes it more exciting 😁👍🏻

January 11, 2026
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Reply from Hays Travel - Ashford

Hello Kim
Thank you for taking the time to leave us such a lovely review. I am pleased that you were happy with our service and that I was able to book your trip for you. I look forward to seeing you soon.
Take care
Sandra - Hays Travel Ashford

Rated 5 out of 5 stars

The staff in your shop in Ashford Kent…

The staff in your shop in Ashford Kent are amazing it was Sandra that looked after us and nothing was too much trouble very polite and a laugh which made us very relaxed.
Thankyou Hays Travel
Mrs A Hardy

January 8, 2026
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Reply from Hays Travel - Ashford

Hello Anne
Thank you for your lovely review and kinds words, it is very much appreciated. I am pleased that we were able to get this family holiday all booked for you. I look forward to seeing you soon.
Take care
Sandra - Hays Travel Ashford

Rated 5 out of 5 stars

Sandra made our booking for us & was…

Sandra made our booking for us & was very friendly & professional.Made our first experience booking with Hays travel a memorable one.

January 9, 2026
Hays Travel - Ashford logo

Reply from Hays Travel - Ashford

Hello Angela
Thank you for taking the time to leave us a lovely review and for your kind words . It was my pleasure to be able to book this for you and I know that you will have a lovely time. I look forward to helping you with any future holiday plans.
Take care
Sandra - Hays Travel Ashford

Rated 5 out of 5 stars

Intelligent and competent service

Intelligent and competent service. Very thorough and friendly.

January 7, 2026
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Reply from Hays Travel - Ashford

Thank you for leaving a review and for booking with me, I am looking forward to hearing about it - Hollie

Rated 5 out of 5 stars

Hays Travel - Excellent Job!

We had been looking at the internet for three days trying to make up our minds but there is so much information we thought we would phone Hays Travel at Ashford and spoke to Isabel.
She invited us along for a chat and we made an appointment. Best thing we have done!!
She was knowledgeable, probed for all our wishes for a holiday and came up with a deal that we accepted there and then. She was not only helpful but pleasant and printed out all our documents (even our boarding passes out and back!!).

A great service so thank you Isabel and Hays travel for making life so much easier!!

January 2, 2026
Hays Travel - Ashford logo

Reply from Hays Travel - Ashford

Hi Diane, Thank you for taking the time to leave me such a lovely review! I am glad I could assist you in confirming your holiday, and look forward to helping in the future :) - Isabel

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