Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more
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Great Service as always from the Ashington branch team! All of them are super friendly and today Sharon booked my holiday for me! I would never go anywhere else to book my holiday!
Sue was fantastic. She gave us every option available. So patient. When we made our booking she explained everything, so helpful. Would use Hays Travel again. Thank you Sue.
Company replied
We went in to this branch not knowing where we wanted to go, the only information we gave was that we wanted to fly with Jet2, didn’t want late flights and wanted to go somewhere warm and sunny for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Station Road, NE63 9UJ, Ashington, United Kingdom
- 01670 815755
4.9
Excellent
1K reviews
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We were given all the information we…
We were given all the information we asked for,great customer care as always.
Will continue to come back for future holidays.
October 19, 2025
Reply from Hays Travel - Ashington
Tom , thank you so much for leaving such a kind review :) Sharon
Reply from Hays Travel - Ashington
Thank you for taking the time to write this review.
I will pass on your comments to Jamie.
Many thanks
Rob
Always excellent service
Always excellent service
I have used Ashington Hays Travel for the last 4 years. Their communication is fantastic, whether it's email, phone or Facebook messenger. They go out of their way to help. They are always polite and kind.
October 23, 2025
Reply from Hays Travel - Ashington
Hi Karen,
Thank you for taking the time to write such a positive review around the service you received.
I will pass on your lovely comments to Sharon.
Thanks
Rob
I returned to Hays travel Ashington…
I returned to Hays travel Ashington branch as I am always guaranteed top class service. Sue helped me book my next holiday and I know that if I have any problems/ queries I just need to pick up the phone or email them and I get the help that I need
Thanks again to Sue and Sharon for being amazing
October 13, 2025
Reply from Hays Travel - Ashington
June , thank you so much for leaving such a lovely review :)
Fabulous
Have booked our yearly holidays through hays travel ashington for many years. The Service is excellent, the staff go above and beyond to find you your perfect holiday and even help get the prices down if they can.
October 12, 2025
Reply from Hays Travel - Ashington
Leanne , thank you so much for taking time out to leave such a lovely comment on the service you recieve in our branch :) Sharon
Reply from Hays Travel - Ashington
Hi John,
Thank you for taking the time to write such a positive review of Jamie's service. I will pass on your comments to her.
Thanks
Rob
I was welcomed and the lady couldn’t of…
I was welcomed and the lady couldn’t of helped any more she looked at ever options as am a solo traveller but she was amazing thank you
October 19, 2025
Reply from Hays Travel - Ashington
Hi Lynn,
Thank you for taking the time to write such a positive review of Sue's service. I will pass on your lovely comments to her.
Thanks
Rob
Reply from Hays Travel - Ashington
Thank you for taking time out to leave your kind message on Jamie's service :)
The agent was very helpful and friendly…
The agent was very helpful and friendly giving us good advice to book our holiday,used Hays Travel at Ashington and eould recommend them to friends and use them again
October 11, 2025
Reply from Hays Travel - Ashington
Hi,
Thank you for taking the time to write this lovely review of Sharon's service. I will pass on your comments when she is next at work.
Thanks
Rob
Reply from Hays Travel - Ashington
Hi Jacqueline,
Thank you for taking the time to write this positive review. I will pass on your comments to Sarah when she is next in work.
Many Thanks
Rob
Efficient, friendly and courteous staff
Once again I always choose Hays travel because of the staff. They know their job and do it quickly and efficiently. They are very courteous and friendly. Wouldn't go anywhere else!
October 7, 2025
Reply from Hays Travel - Ashington
Brenda thank you for taking time out to leave your kind review :)
Always helpful and patient.
October 7, 2025
Reply from Hays Travel - Ashington
Steven , thank you for taking time out to leave your kind review :)
Excellent customer care
Continuity of care .Susan had spent a great deal of time researching our holiday and had passed this on to Robert who booked our holiday,as Susan was on her annual leave.
October 5, 2025
Reply from Hays Travel - Ashington
Thank you for taking the time to leave such lovely comments about our service - I am so pleased you are booked up and have something to look forward to :)
Reply from Hays Travel - Ashington
Thank you for leaving a kind review we hope you have a fab time! :)
Excellent service as always from Sue
Excellent service as always from Sue, friendly shop Staff and very helpful.
September 14, 2025
Reply from Hays Travel - Ashington
Thank you for taking the time to leave such lovely comment about Sue - I will pass these onto her :)
The staff were friendly and very…
The staff were friendly and very helpful looking at alternative ideas for our vacation
September 17, 2025
Reply from Hays Travel - Ashington
Thank you for taking the time to leave such lovely comments about our service and thank you for your patience during such a hectic time :)
This is our 3rd holiday with hays…
This is our 3rd holiday with hays travel agents.and alpha.i highly recomend.both companies.
September 17, 2025
Reply from Hays Travel - Ashington
Thank you for taking the time to leave a 5* review about our service. Pleased you both have something else to look forward to :)
Brilliant Sue has been amazing I’m very anxious…
Sue has been amazing I’m very anxious when booking holidays and sue helped me choose and spent a lot of time researching the best holiday for our family
September 17, 2025
Reply from Hays Travel - Ashington
Thank you so much for taking the time to leave such lovely comments about our Sue - I will pass this onto her :)
Rob made it very easy to pick my choice…
Rob made it very easy to pick my choice of holiday. He is extremely knowledgeable and very helpful.
September 10, 2025
Reply from Hays Travel - Ashington
Thank you so much for taking the time to leave such lovely comments about Rob - I will pass these onto him :)
Reply from Hays Travel - Ashington
Thank you so much for taking the time to leave a lovely review for Jamie :)
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