Hays Travel - Ashington Reviews 

1,024
TrustScore 5 out of 5

4.9

36 Station Road, NE63 9UJ Ashington, GB


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Rated 5 out of 5 stars

Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more

Company replied

Rated 5 out of 5 stars

We went in to this branch not knowing where we wanted to go, the only information we gave was that we wanted to fly with Jet2, didn’t want late flights and wanted to go somewhere warm and sunny for... See more

Company replied

Rated 5 out of 5 stars

Hays Travel Ashington always give first class service would never go anywhere else to book a holiday. Susan Hepple has always found me really good deals for all of my cruises she is a great asset to t... See more

Company replied

Rated 5 out of 5 stars

Friendly helpful staff. Nothing a problem. Staff update us regularly on our bookings. Our original meeting was with Sharon the manageress who contacted Newmarket holidays as we were wanting 3 single... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 Station Road, NE63 9UJ, Ashington, United Kingdom

  • 01670 815755

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,024)

123,510 reviews in the last 12 months

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Rated 5 out of 5 stars

Always book my holidays through hays

Always book my holidays through hays, very friendly and helpful staff

June 14, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Sharon Gibson,

We are so pleased to hear you consistently choose us for your holidays. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Good knowledge of my options

Good knowledge of my options
Keeping me informed

June 13, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Wendy,

We are so pleased to hear you found our team knowledgeable and helpful. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Nothing a problem. Staff update us regularly on our bookings. Our original meeting was with Sharon the manageress who contacted Newmarket holidays as we were wanting 3 single rooms. We were very impressed how quickly Newmarket replied. Sharon contacted us to say the rooms were available. Sharon was on day off when we went to pay but saw Aleasha who efficiently secured our booking and sent me all relevant documents later that afternoon.

June 16, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Margaret Aynsley,

We are so pleased to hear about your positive experience with our team. We appreciate your kind words regarding our staff's helpfulness and efficiency in securing your booking. Thank you for choosing us!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I have always had the best service from…

I have always had the best service from this company and would never consider using any other as the staff are always friendly and give you all the time you need

June 14, 2026
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Reply from Hays Travel - Ashington

Its always lovely to see you Wendy and help you with your lovely little breaks :)

Rated 5 out of 5 stars

The girl in the shop was lovely and…

The girl in the shop was lovely and very helpful, and my wife has used her before , and we went through all the details together with no bother 👌

June 7, 2026
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Reply from Hays Travel - Ashington

Brian Campbell,

We are so glad to hear you had such a positive experience with us. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Rob was absolutely fantastic very…

Rob was absolutely fantastic very knowledgeable professional and very helpful getting us the bespoke package we wanted

June 7, 2026
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Reply from Hays Travel - Ashington

Deborah Charlton,

Thank you for your fantastic feedback! We are so pleased we could create the perfect package for you. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Good experience

Staff were very friendly listened to what we wanted service was good booking our holiday was so easy went through all the steps with us would highly recommend hays travel to anyone

June 7, 2026
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Reply from Hays Travel - Ashington

Mrs Margaret Appleby,

Thank you for your wonderful review! We are so pleased we could make your holiday booking easy and stress-free. We appreciate your recommendation.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady we dealt with was very helpful…

The lady we dealt with was very helpful and found exactly what we were looking for and sorted everything out for us

June 7, 2026
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Reply from Hays Travel - Ashington

Mrs Morris,

We are so glad we could help you find exactly what you were looking for. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Five stars every time

Always a five star service from Hays Travel,I would not go anywhere else,I have used the same branch for years ,the staff deliver a great service .Rib booked our holiday yesterday and was really helpful and friendly.I would like to give a shout out to Jonathon who does the currency and paperwork (I still like a paper confirmation for the journey )like all the staff he is so helpful and always pleasant and professional.
Big thank you to everyone at Hays Travel
,Ashington !

June 5, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Lynn Grant,

Thank you for your wonderful review! We are so pleased to hear that you consistently receive five-star service from us. We appreciate your kind words about our team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hays Travel Ashington

Went into Hays travel Ashington and Rob asked all the relevant questions, I.e where we want to go, board, room ect and got us a family of 3 an exceptional price, hotel, holiday for next year. Thank you.

May 28, 2026
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Reply from Hays Travel - Ashington

Paul B,

We are so pleased to hear you had such a positive experience with us. We appreciate you choosing us for your travel needs!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hols booked with Hays.

Numerous times of ‘popping’ into Hays Ashington to book our holiday. Rob dealt with our recent booking. All the staff are knowledgeable, helpful and friendly. It’s a pleasure to book there.

June 4, 2026
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Reply from Hays Travel - Ashington

Mrs Janet Robson,

We're so pleased to hear you enjoy booking with us! We appreciate your kind words about our team's knowledge and friendliness. Thank you for your continued support.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Made to feel welcome as soon as I put a…

Made to feel welcome as soon as I put a foot in the door, with a smile and a ‘hello, how can I help ? Lovely to hear the staff stop talking to each other and speaking to the customer, makes a lovely change

May 29, 2026
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Reply from Hays Travel - Ashington

Allison Wilson,

We are so happy to hear that our team made you feel welcome and provided excellent service. Thank you for your kind words :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

our holiday.

Aleasha was very helpful and took time with us,

May 28, 2026
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Reply from Hays Travel - Ashington

Melva Munro,

We appreciate your kind words. We are glad we could help.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Allways great service

Allways great service, help and ideas from the whole team at Ashington branch.

February 26, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Mark,

We're so glad to hear you consistently receive great service from our team!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I recently booked a holiday with Hays…

I recently booked a holiday with Hays Travel in Ashington and had a really positive experience. The service was very efficient and friendly from start to finish, and everything was explained clearly which made the whole process feel easy and stress-free.

I was also considering upgrading, but the advice I received was honest and helpful rather than pushy. They helped me realise that what I had already booked offered the level of luxury I was looking for, which I really appreciated.

They also kindly noted that they will contact the hotel nearer the time to let them know about our celebration and my vegan requirements, which is a thoughtful touch and made me feel really well looked after.

It’s refreshing to receive genuine guidance with your best interests in mind. I would definitely recommend and wouldn’t hesitate to book with them again.

May 17, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

C. Stawart,

Thank you for sharing such wonderful feedback! We are so pleased to hear that your experience with us was positive and stress-free. It's great to know that our team provided honest and helpful advice, and that our thoughtful touches made you feel well looked after. We truly appreciate your recommendation and look forward to assisting you with future bookings.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jamie sorted out all I wanted no fuss…

Jamie sorted out all I wanted no fuss such a lovely young lass top class

May 24, 2026
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Reply from Hays Travel - Ashington

Kevin anderson,

We are so pleased to hear about your positive experience with us. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service again from Hays…

Excellent service again from Hays travel Ashington as all my requirements for my holiday was searched for and found, well pleased.

May 21, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Stuart,

Thank you for your kind words! We are so pleased we could find the perfect holiday for you. We appreciate your feedback.

Rated 5 out of 5 stars

Lucy from ashington branch was so…

Lucy from ashington branch was so helpful and professional is is a asset to your company

May 17, 2026
Hays Travel - Ashington logo

Reply from Hays Travel - Ashington

Lisa Hopkinson,

We are so pleased to hear you had such a positive experience with our team. Thank you for your kind words.

Kind Regards

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