Hays Travel - Ashton Under Lyne Reviews 

900
TrustScore 5 out of 5

4.9

32B/32C Staveleigh Mall, OL6 7JJ Ashton Under Lyne, GB


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Rated 5 out of 5 stars

We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more

Company replied

Rated 5 out of 5 stars

Jess Was absolutely brilliant nothing was to much trouble. The whole experience was flawless far better than going on line. .

Rated 5 out of 5 stars

We went in already knowing which holiday we wanted. And the help and speed with which our holiday was sorted was excellent.

Rated 5 out of 5 stars

Hays Travel The agents , were super efficient quick to respond polite and professional great to book my travels with them


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 32B/32C Staveleigh Mall, OL6 7JJ, Ashton Under Lyne, United Kingdom

  • 0161 6608623

4.9

Excellent

TrustScore 5 out of 5

900 reviews

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4.9

All reviews

(900)

118,436 reviews in the last 12 months

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Rated 5 out of 5 stars

The agent was excellent and…

The agent was excellent and knowledgeable.

July 26, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your fantastic review! We are so pleased to hear that you found our agent to be excellent and knowledgeable. Your kind words are greatly appreciated.

Kind Regards
Hays Travel Ashton

Rated 4 out of 5 stars

The lady who helped me

The lady who helped me as much as possible but because I go on holiday alone there wasn't any single rooms available

July 31, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

We appreciate your feedback and are glad our team member was helpful. We understand it's disappointing when single rooms aren't available for solo travelers. Thank you for booking with Hays!

Kind Regards
Hays Travel Ashton

Rated 5 out of 5 stars

the young lady was very polite and…

the young lady was very polite and helpful

July 30, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team member to be polite and helpful.

Kind Regards
Hays Travel Ashton

Rated 5 out of 5 stars

Great customer service

Great customer service. Nothing was too much trouble. Ease of booking and good price.

July 25, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your fantastic feedback! We are so pleased to hear that you found our customer service excellent and the booking process easy and well-priced.

Kind Regards
Hays Travel Ashton

Rated 5 out of 5 stars

Great thanks 👍

July 21, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Its our pleasure, thank you so much for booking with Hays Travel Ashton

Kind Regards
Hays Travel Ashton

Rated 5 out of 5 stars

Love Hays travel

Love Hays travel, they have found us some great holidays, the staff are friendly, helpful and very efficient, Nicky, who we saw, is lovely and really knowledgeable. We can’t wait to go away, then back at Hays to book our next get away .

July 26, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

Very helpful holiday advisor she found…

Very helpful holiday advisor she found us exactly what we were looking for

July 24, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

Listened to our requirements

Listened to our requirements, nothing was too much trouble first class service at Ashton under Lyne branch

July 18, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

Very helpful we didn’t know what we…

Very helpful we didn’t know what we wanted and staff spent time exploring different options

July 25, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

Good quick efficient service with a…

Good quick efficient service with a smile

July 10, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your comments and for booking with Hays Travel Ashton. I will make sure that Nicky receives your feedback, kind regards, Jess

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish when booking our holiday

July 9, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your comments and for booking with Hays Travel Ashton. I will make sure that Keira receives your feedback, kind regards, Jess

Rated 5 out of 5 stars

This is the second time we've booked…

This is the second time we've booked with Hayes travel this year.
Same agent, same outcome. Excellent. We got what we wanted, same resort same hotel. Can't wait.

July 14, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for booking with us once again. I am so pleased that Nicky has found you what you wanted. Kind Regards, Mandy

Rated 5 out of 5 stars

Mandy was lovely she really helped us…

Mandy was lovely she really helped us picking our holiday. Great service.

July 13, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. I was pleased to be of service to you. Kind regards, Mandy

Rated 5 out of 5 stars

Very helpful

Very helpful and patient lady to find the right holiday for us

July 12, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. I am so pleased that Nicky found the perfect holiday for you. Kind regards, Mandy

Rated 5 out of 5 stars

The young woman in the Ashton u lyne…

The young woman in the Ashton u lyne branch was very helpful and polite and got a great deal better than the online people

July 13, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. I am so pleased that Jess found the perfect holiday for you. Kind regards, Mandy

Rated 5 out of 5 stars

It was a great experience the lady in…

It was a great experience the lady in the Ashton under lyne did an amazing job so helpful and explained everything great customer service.

July 12, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. I am so pleased that Jess found the perfect holiday for you. Kind regards, Mandy

Rated 5 out of 5 stars

Great customer service

Great customer service
Advisor available on our arrival
Grasped straightaway our requirements and got us sorted professionally and efficiently and included finding the best price options available 🙂

July 12, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. I am so pleased that Jess was of service to you and found what you were looking for. Kind Regards, Mandy

Rated 5 out of 5 stars

We found a cruise we liked on line and…

We found a cruise we liked on line and asked Mandy to help us look at it and give us her advice. She did not disappoint ,and spent a long time with us,listening to what we wanted and doing her best and more to find it.One cruise of a lifetime round Japan 2027 now booked.Thank you so much Mandy at Hays.

June 30, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. It was a pleasure to be of service to you both.
Kind regards, Mandy

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