We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more
Company replied
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We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more
Company replied
Jess Was absolutely brilliant nothing was to much trouble. The whole experience was flawless far better than going on line. .
We went in already knowing which holiday we wanted. And the help and speed with which our holiday was sorted was excellent.
Hays Travel The agents , were super efficient quick to respond polite and professional great to book my travels with them
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
32B/32C Staveleigh Mall, OL6 7JJ, Ashton Under Lyne, United Kingdom
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Reply from Hays Travel - Ashton Under Lyne
The lady who helped me as much as possible but because I go on holiday alone there wasn't any single rooms available

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne
Great customer service. Nothing was too much trouble. Ease of booking and good price.

Reply from Hays Travel - Ashton Under Lyne
Love Hays travel, they have found us some great holidays, the staff are friendly, helpful and very efficient, Nicky, who we saw, is lovely and really knowledgeable. We can’t wait to go away, then back at Hays to book our next get away .

Reply from Hays Travel - Ashton Under Lyne
Very helpful holiday advisor she found us exactly what we were looking for

Reply from Hays Travel - Ashton Under Lyne
Listened to our requirements, nothing was too much trouble first class service at Ashton under Lyne branch

Reply from Hays Travel - Ashton Under Lyne
Very helpful we didn’t know what we wanted and staff spent time exploring different options

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne
Excellent customer service from start to finish when booking our holiday

Reply from Hays Travel - Ashton Under Lyne
This is the second time we've booked with Hayes travel this year.
Same agent, same outcome. Excellent. We got what we wanted, same resort same hotel. Can't wait.

Reply from Hays Travel - Ashton Under Lyne
Staff very helpful and informative and pleasant

Reply from Hays Travel - Ashton Under Lyne
Mandy was lovely she really helped us picking our holiday. Great service.

Reply from Hays Travel - Ashton Under Lyne

Reply from Hays Travel - Ashton Under Lyne
The young woman in the Ashton u lyne branch was very helpful and polite and got a great deal better than the online people

Reply from Hays Travel - Ashton Under Lyne
It was a great experience the lady in the Ashton under lyne did an amazing job so helpful and explained everything great customer service.

Reply from Hays Travel - Ashton Under Lyne
Great customer service
Advisor available on our arrival
Grasped straightaway our requirements and got us sorted professionally and efficiently and included finding the best price options available 🙂

Reply from Hays Travel - Ashton Under Lyne
We found a cruise we liked on line and asked Mandy to help us look at it and give us her advice. She did not disappoint ,and spent a long time with us,listening to what we wanted and doing her best and more to find it.One cruise of a lifetime round Japan 2027 now booked.Thank you so much Mandy at Hays.

Reply from Hays Travel - Ashton Under Lyne
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