Hays Travel - Ashton Under Lyne Reviews 

902
TrustScore 5 out of 5

4.9

32B/32C Staveleigh Mall, OL6 7JJ Ashton Under Lyne, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more

Company replied

Rated 5 out of 5 stars

Jess Was absolutely brilliant nothing was to much trouble. The whole experience was flawless far better than going on line. .

Company replied

Rated 5 out of 5 stars

We went in already knowing which holiday we wanted. And the help and speed with which our holiday was sorted was excellent.

Company replied

Rated 5 out of 5 stars

Hays Travel The agents , were super efficient quick to respond polite and professional great to book my travels with them

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 32B/32C Staveleigh Mall, OL6 7JJ, Ashton Under Lyne, United Kingdom

  • 0161 6608623

4.9

Excellent

TrustScore 5 out of 5

902 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(902)

119,579 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We found a cruise we liked on line and…

We found a cruise we liked on line and asked Mandy to help us look at it and give us her advice. She did not disappoint ,and spent a long time with us,listening to what we wanted and doing her best and more to find it.One cruise of a lifetime round Japan 2027 now booked.Thank you so much Mandy at Hays.

June 30, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. It was a pleasure to be of service to you both.
Kind regards, Mandy

Rated 5 out of 5 stars

always have good service

always have good service

July 7, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

I never booked with hayes before so I…

I never booked with hayes before so I didn't know what to expect. But the service was quick and professional. So fingers crossed the holiday meets my expectations and I will use yous all the time

June 27, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your wonderful feedback! We are so pleased to hear that your first experience with us was quick and professional. We hope your holiday exceeds your expectations, and we look forward to assisting you with all your future travel plans.

Kind Regards
Hays Travel Ashton

Rated 5 out of 5 stars

Hays travel in Ashton Under Lyne is great! Especially MandyI

We booked our Celebrity Cruise with Mandy in the Ashton Under Lyne branch and can't wait to go on the Celebrity Ascent ship this year! I have been wanting to go on that particular ship for over a year now and as we've used Hays before, and had a good experience, we went back to them again. The staff are lovely and Mandy always phones you back if you have anything that needs to be checked after your initial booking. They don't lose interest once they get their money. I know I could do the booking on my own online, but I feel more secure using Hays as on our last trip our luggage was lost and when we returned home, Mandy submitted receipts for items we had to purchase for a refund, this took the stress away from me as I didn't have to deal with any of it. I didn't want to use our insurance as it wasn't our fault, and we did get some money back. I will be using Hays for every holiday we have from now on as I feel they are good value for money, very professional, and Mandy is just lovely!

June 5, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you so much for these lovely comments. It is always a pleasure to be of service to you at any time. Thank you for booking with me once again.
Kind regards,
Mandy

Rated 5 out of 5 stars

Great service

Great service, good staff, very happy 😊

June 19, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

I’ve always been very impressed with…

I’ve always been very impressed with their ability to make a booking easy and quick and pleasant a good team .

June 19, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy

Rated 5 out of 5 stars

Great Service!

Jessica was efficient, friendly, helpful and informative. Jessica took the time to find us the best deal and flight times to suit us and will print off our tickets and check us in nearer the time.

June 16, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

We are so pleased to hear about your positive experience! It's wonderful that we could find the perfect deal and flight times for you. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady who attended to me knew I was…

The lady who attended to me knew I was a bit nervous after just losing my husband.she was most reassuring . And was very patient

June 17, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

We are so glad our team could provide comfort and support during a difficult time. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fabulous as ever only book with Mandy…

Fabulous as ever only book with Mandy Ashton branch she looks after us gets the hotel floor room Gud flights wouldn’t book with anyone else

June 14, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Sharon Allison,

We are so happy to hear you had such a fabulous experience! We truly appreciate your loyalty and kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Made to feel as special

Made to feel as special as the holiday we booked for our family and ourselves. Thank you

May 31, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your review Lyn! We are so pleased you enjoyed your booking experience with us. We hope you have an amazing holiday and look forward to helping you plan your next adventure

Rated 5 out of 5 stars

Andrea was lovely very easy to book…

Andrea was lovely very easy to book over the phone, we always book with hays travel ver helpfull with assistance needs

June 11, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your glowing review, Pamela.
We look forward to helping you book your next trip with us.

Rated 5 out of 5 stars

Keria is very efficient

Keria is very efficient, helpful and patient and makes booking a holiday stress free which as pensioners is a bonus..
Excellent service as always.
Thank you

June 9, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thanks so much for the lovely feedback! we know booking travel can sometimes feel overwhelming, so we're really happy we could make the process easy and enjoyable for you.

Rated 5 out of 5 stars

Mandy lisened to what we had to say

Mandy lisened to what we had to say, she give us various option and offered good advice, she took her time and explained as she went through the process.

June 7, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

It was our pleasure assisting with your travel arrangement's. Thank-you for trusting us with you plans and for sharing such wonderful feedback. We look forward to seeing you again soon

Rated 5 out of 5 stars

Simply greece

The lady who booked my holiday very good at her job helpful and provides the perfect holiday service

May 31, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you so much for your 5 star review, we are delighted to hear you had a a smooth booking experience

Rated 5 out of 5 stars

Have used hays for years to book…

Have used hays for years to book holidays they go the extra mile to make sure everything is okay and the staff are fantastic nothing is to much trouble to sort out ensuring you go and have a great holiday

June 7, 2026
Hays Travel - Ashton Under Lyne logo

Reply from Hays Travel - Ashton Under Lyne

Thank you for your lovely review. Our team works hard to make travel planning simple, smooth and exciting, so your feedback means a lot to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look