We have booked our holiday with Hays Travel for several years and have always found the staff to be extremely helpful, courteous and professional.This year was no exception .They took the time and pat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jess Was absolutely brilliant nothing was to much trouble. The whole experience was flawless far better than going on line. .
Company replied
We went in already knowing which holiday we wanted. And the help and speed with which our holiday was sorted was excellent.
Company replied
Hays Travel The agents , were super efficient quick to respond polite and professional great to book my travels with them
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
32B/32C Staveleigh Mall, OL6 7JJ, Ashton Under Lyne, United Kingdom
- 0161 6608623
4.9
Excellent
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful informative and pleasant
Very helpful informative and pleasant, keira ashton under lyne branch
February 15, 2026
Reply from Hays Travel - Ashton Under Lyne
Sean ,
We appreciate you taking the time to leave your positive feedback; we are so happy to hear that you found our service helpful and pleasant.
ashton, Hays Travel
Great company
Great company the assistants are always very helpful and knowledgeable
February 23, 2026
Reply from Hays Travel - Ashton Under Lyne
Mrs Ann Sanderson,
We appreciate your feedback and are so happy to hear that you find our assistants helpful and knowledgeable!
ashton, Hays Travel
excellent service brilliant staff …
excellent service brilliant staff willcertenly use HAYS AGAIN
February 24, 2026
Reply from Hays Travel - Ashton Under Lyne
Alan Rumley,
We appreciate your kind words! It's great to hear you received excellent service from our brilliant staff, and we look forward to assisting you again.
ashton, Hays Travel
Excellent service every time very good…
Excellent service every time very good staff helpful and patience would recommend to everyone
February 24, 2026
Reply from Hays Travel - Ashton Under Lyne
Carol,
We appreciate your kind words! We are so happy to hear that our staff is helpful and patient, providing excellent service. Thank you for recommending us!
ashton, Hays Travel
Great advice
We weren’t sure where we wanted to go for my special birthday but the advice we received really helped! We will definitely book with Hayes again
February 15, 2026
Reply from Hays Travel - Ashton Under Lyne
Susan Davison,
We're happy to hear that our advice helped you choose the perfect birthday destination! Thank you for your kind words; we look forward to assisting you again.
ashton, Hays Travel
Excellent service from Hays Travel
I have left many reviews on Hays Travel and haven't changed my mind. The service I receive from Hays Travel is always very good. I cannot fault them.
February 14, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you so much Joan. It is a pleasure to be of service to you. Mandy, Hays Travel Ashton
We found Bella easy to talk to
We found Bella easy to talk to, she booked the holiday we wanted keeping us informed at each stage of the booking.
February 21, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you so much for booking with Hays Travel Ashton. I will make sure that Bella receives your feedback. Kind regards, Mandy
Jazz at Hays
The lady we dealt with Jazz was brilliant sorted out our holiday with patience and clearly understood what we wanted, we are going on holiday Yeah !!
February 11, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you for your comments and for booking with Hays Travel Ashton. I will make sure that Jazz receives your feedback, kind regards, Mandy
Hi it was quick a easy to book the…
Hi it was quick a easy to book the holiday cheers bj
February 18, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you for your comments and for booking with Hays Travel Ashton. I will make sure that Jasmyn receives your feedback, kind regards, Mandy
Friendly service
Friendly service, nothing was too much travel, no pressure to purchase, various options discussed
February 17, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Jess
Reply from Hays Travel - Ashton Under Lyne
Thank you for your lovely comments and for booking with Hays Travel Ashton. I will make sure that Bella receives your feedback. Kind regards, Mandy
Love booking my holidays with Hays the…
Love booking my holidays with Hays the staff listen to what you want & advise on areas suited to your needs , recomendations of good places that you might not have considered also given & the personal touch of helping you book your holiday & any additional extras you may need.
February 13, 2026
Reply from Hays Travel - Ashton Under Lyne
Thank you for your lovely comments and for booking with Hays Travel Ashton. Kind regards, Mandy
Very help and cantered for all my…
Very help and cantered for all my needs jazz in ashton branch was a star
February 11, 2026
Reply from Hays Travel - Ashton Under Lyne
Albert,
We appreciate your kind words! We're happy to hear that our team met your needs. Thank you for your positive feedback; it means a lot to us.
Hays Travel
Mandy was so helpful and knowledgeable
Mandy was so helpful and knowledgeable. Got everything I wanted from my visit and valuable information. Thank you Mandy for your time and help really appreciated xx
February 12, 2026
Reply from Hays Travel - Ashton Under Lyne
Mrs. Susan Cooper,
We are so happy to hear that you found our team member helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Hays Travel
The person jwho I talked to was nice and
The person who I talked to was nice and she sorted out everything I needed to know about hotel and resort very good experience thank you to jasmin
February 11, 2026
Reply from Hays Travel - Ashton Under Lyne
Mr Bernard Bruton,
We are happy to hear that your experience was very good, and that the information about the hotel and resort was helpful. Thank you for your review!
Hays Travel
Always friendly and helpful
January 29, 2026
Reply from Hays Travel - Ashton Under Lyne
Dear Carole,
We appreciate your positive feedback and are so glad that you found our team to be friendly and helpful during your interactions with us.
Hays Travel
Mandy was lovely and very helpful it…
Mandy was lovely and very helpful it was a pleasure for us to book our holiday.
January 31, 2026
Reply from Hays Travel - Ashton Under Lyne
Angela,
We appreciate you sharing your kind words! We are so happy to hear booking your holiday was a pleasure with our helpful service.
Hays Travel
We always book with hays and have…
We always book with hays and have found from booking the holiday to the holiday itself has always been a very good experience.
January 29, 2026
Reply from Hays Travel - Ashton Under Lyne
Norman,
We appreciate you choosing us for your holidays. We're happy to hear that your experiences, from booking to the holiday itself, have been very good.
Hays Travel
Booking a holiday
We were made welcome as soon as we walked through the door. Andrea was very helpful and we booked our holiday with confidence.
We wouldn't hesitate to return to the Ashton branch.
February 5, 2026
Reply from Hays Travel - Ashton Under Lyne
Raymond,
We're happy to hear that you felt welcome and were able to book your holiday confidently. We appreciate your kind words and look forward to seeing you again!
Hays Travel
Friendly staff
Friendly staff, nothing seemed to much trouble, didn't feel rushed. Really helpful with everything
February 5, 2026
Reply from Hays Travel - Ashton Under Lyne
Noel,
We appreciate you taking the time to leave us such a wonderful review! We're so glad our team could provide such helpful and friendly service.
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.