Hays Travel - Aylesbury Reviews 

423
TrustScore 5 out of 5

4.9

20 Hale Leys, HP20 1ST Aylesbury, GB


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Rated 5 out of 5 stars

Paige spent so much time finding the ideal place and flights. Service was exceptional from start to finish. Paige was unfortunately off on day booked holiday bit the girl who booked it ensured she cov... See more

Company replied

Rated 5 out of 5 stars

My booking was great. Theo explained our holiday to Cyprus very clearly and concise but in understanding detail. The flight times that he obtained for the flights both ways are excellent. Please th... See more

Company replied

Rated 5 out of 5 stars

Most often my partner and I use the Aylesbury branch of Hays. A long standing staff member there is usually our favourite, go to. Theo has in the past helped us in our search and is usually succe... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, especially Aleisha who dealt with our booking at the Aylesbury branch, who was more than happy to take all the time in the world to help select our destination and accommodation.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Hale Leys, HP20 1ST, Aylesbury, United Kingdom

  • 01296873564

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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4.9

All reviews

(423)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Oana was incredible

Oana was amazing at booking us our first ever Cruise. She found it with ease and was able to answer any question without hassle. As first time cruisers we left very assured that she had booked us the right thing. Very profesional and still smilong an hour later. Would highly recommend her to anyone!! Thank you Oanna

December 8, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your lovely feedback :)
Glad we can get your first cruise booked for you and hope you have a great time on your holiday Teams Aylesbury

Rated 5 out of 5 stars

Really helpful and nice staff

Really helpful and nice staff. Provided a good service and took care of everything.

November 29, 2024
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Reply from Hays Travel - Aylesbury

Thank you so much for your lovely review! I hope you have an amazing time :) Oana

Rated 5 out of 5 stars

Awesome and very good

Awesome and very good. Appreciated.

November 26, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your lovely review! I hope you have an amazing time away for your special birthday :) Oana

Rated 5 out of 5 stars

Emma Strong did a great job in sorting…

Emma Strong did a great job in sorting out our holiday. She put together al the places we wanted to visit and explained it all very clearly. She gave us options on upgrades and excursions. She has a very warm and friendly manner and was very patient when it took a while for the payment to go through. She is a real credit to your company.

December 3, 2024
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Reply from Hays Travel - Aylesbury

Hello, we are glad you enjoyed your experience in booking your holiday and with Emma. We hope you have a lovely time on holiday. From Team Aylesbury.

Rated 5 out of 5 stars

Very helpful

Very helpful

November 27, 2024
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Reply from Hays Travel - Aylesbury

Thank you so much for your lovely review! - Oana & Theo

Rated 5 out of 5 stars

A very good experience.

Very helpful agent who was friendly, efficient and met my needs.

November 19, 2024
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Reply from Hays Travel - Aylesbury

Thank you so much for your lovely review! I'm pleased to hear that you had a good experience in our store. I hope you enjoy your trip to Jersey :) - Oana

Rated 5 out of 5 stars

Theo was able to help and answer all…

Theo was able to help and answer all the questions I had.
We booked our holiday and are very pleased. Thank you to all the team at Hays

November 19, 2024
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Reply from Hays Travel - Aylesbury

We are so happy to hear you enjoyed your experience in store, and we hope you have an amazing holiday. 🙂 From Theo & Oana

Rated 5 out of 5 stars

Emma was amazing

Emma was amazing. It’s a very special holiday for us, top of the bucket list and a celebration for our 40th wedding anniversary. Emma did a lot of background work for us after finding out what we wanted. She got all our questions answered and nothing was too much trouble. Her enthusiasm and excitement in booking this holiday for us, knowing how special it was, was really very refreshing.
Nothing was too much trouble. Thank you Emma, so very excited.

November 7, 2024
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Reply from Hays Travel - Aylesbury

Thank you so much Tracey for your lovely feedback
I am so pleased I could get this booked for you for your special wedding anniversary :)
Emma & team Aylesbury

Rated 5 out of 5 stars

The staff was absolutely amaysing …

The staff was absolutely very helpful and experienced and very helpful can’t say enough for them top class service would highly recommend them to anyone

November 3, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your kind review. 🙂 We are happy to know you enjoyed your experience in-store, and hope you enjoy your upcoming holiday, From Theo & Oana.

Rated 5 out of 5 stars

Alice and her team in Aylesbury

Alice and her team in Aylesbury took time to make sure we could achieve our itinerary for a once in a lifetime trip to visit my wife’s father’s home town in NZ. Thanks Alice.

October 30, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your lovely review and I hope you have the best time on your amazing cruise! - Alice

Rated 5 out of 5 stars

Excellent service

Excellent service and first class advice from Theo at Aylesbury

October 17, 2024
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Reply from Hays Travel - Aylesbury

I am glad to hear you enjoyed our services and we hope you have a lovely time away, From Theo.😀

Rated 5 out of 5 stars

Trip to Paris

Booked my short break to Paris with Emma who couldn't have been more helpful. She made the whole process very easy and I woulď definitely book another trip with her.

October 12, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your lovely comments I am glad we could get this very special weekend booked for you
Emma and Team Aylesbury :)

Rated 5 out of 5 stars

Customer Satisfaction

The Agents gave the correct information about the destination and how we would travel!

October 5, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your lovely review! We hope you enjoy your holiday to Egypt :) Oana

Rated 5 out of 5 stars

Alway helpful and sort exactly what we…

Alway helpful and sort exactly what we like job done and off we go 😊

September 25, 2024
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Reply from Hays Travel - Aylesbury

It is always great to hear you enjoyed our services and we hope you enjoy your holiday.😊 From Oana

Rated 5 out of 5 stars

We have been working with Emma on our…

We have been working with Emma on our holidays booking- she has been amazing. Her colleague who was in same day was great as well when trying to answer so of our questions when talking to other customers. highly recommended Hays Travel and Emma.

September 29, 2024
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Reply from Hays Travel - Aylesbury

Thank you so much for your lovely comments , I am so glad I could book your amazing holiday :)
Emma & Team Aylesbury :)

Rated 5 out of 5 stars

Excellent friendly customer service

Excellent friendly customer service. Oana, was really good in answering all our questions.

September 27, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your lovely review! I hope you have a great time on the cruise :) Oana

Rated 4 out of 5 stars

As always

As always, very helpful and explained all in detail very happy with the service thank you?

September 25, 2024
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Reply from Hays Travel - Aylesbury

Thank you, We are very happy to hear that you enjoyed your experience in store. - From Theo & Team Aylesbury

Rated 5 out of 5 stars

Very helpful service

Was greeted as soon as I went in, but no pressure. Spoke at length to the young man in the shop, he listened to what I wanted and my concerns.
Found a holiday which I am really looking forward to.

September 18, 2024
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Reply from Hays Travel - Aylesbury

Thank you for your kind words. We're so glad you found a holiday you're looking forward to! - From Theo & Team Aylesbury

Rated 5 out of 5 stars

Young but fabulous!

There were three very young staff working and we had a great rapport as I’d several things to look at and address. Theo (19!) intelligent, articulate and lovely and the young lady (18) whose name I can’t pronounce equally a credit to your company. Found me exactly what I was seeking. Sorted plane seats and boarding for another trip and all funny and great conversationally. A credit to you.

September 24, 2024
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Reply from Hays Travel - Aylesbury

Thank you so much for your lovely review! It was a pleasure speaking to you and getting your next holiday booked :) - Oana & Theo

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