Theo was helpful and friendly, dealt with my initial inquiries efficiently and when it came to finalising the booking was also helpful and efficient. I will be contacting the Aylesbury branch later to... See more
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Most often my partner and I use the Aylesbury branch of Hays. A long standing staff member there is usually our favourite, go to. Theo has in the past helped us in our search and is usually succe... See more
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Very helpful staff, especially Aleisha who dealt with our booking at the Aylesbury branch, who was more than happy to take all the time in the world to help select our destination and accommodation.... See more
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I have not used many travel agents before, and thought most had dissappeared...but I went into Hays Travel in Aylesbury last year and asked Alice about Vietnam. Amazingly she had just returned from... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Hale Leys, HP20 1ST, Aylesbury, United Kingdom
- 01296873564
4.9
Excellent
412 reviews
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very satisfied with how our booking was done
Theo was helpful and friendly, dealt with my initial inquiries efficiently and when it came to finalising the booking was also helpful and efficient. I will be contacting the Aylesbury branch later today to book our holiday's included options and hope these will be dealt with in the same efficient manner.
July 28, 2026
Reply from Hays Travel - Aylesbury
Thank you for your wonderful review! We are glad you found our service efficient and helpful. We look forward to helping with your future holidays. -Team Aylesbury :)
Reply from Hays Travel - Aylesbury
Thank you for your comments, I hope you have a lovely time at your Grandson's wedding :) Jess
The staff were so friendly and helpful.
July 11, 2026
Reply from Hays Travel - Aylesbury
Thank you so much for your wonderful review! We are delighted to hear that our team provided you with such friendly and helpful service. -Team Aylesbury
Reply from Hays Travel - Aylesbury
Hi John,
Thank you so much for your wonderful review! We are so pleased to hear that our staff were welcoming, attentive, and helpful in finding suitable options for you. We truly appreciate your kind words.
Kind Regards
Theo & Hays Travel Aylesbury
The staff were great
The staff were great, very helpful in all our questions and got the best deal for our wishes. We will be back. I miss proper travel agents, online services took customer service away.
June 28, 2026
Reply from Hays Travel - Aylesbury
Thank you for your wonderful review! We're so pleased our team could assist you in finding the perfect deal and answer all your questions. We look forward to welcoming you back again soon.
- Hays Travel Aylesbury 🙂
Jessica really looked after our holiday…
Jessica really looked after our holiday booking . She explained everything to us . His is our fourth holiday booked with hays
June 25, 2026
Reply from Hays Travel - Aylesbury
Thank you for your fantastic review. I am so pleased to hear about your consistently positive experiences with us and that you thought I was helpful and knowledgeable in booking your holiday! It's always lovely to see you. - Jess :)
Reply from Hays Travel - Aylesbury
Katrina Rance,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team is always ready to help and that nothing is too much trouble.
Kind Regards
Hays Travel Aylesbury
Excellent service and was very…
Excellent service and was very impressed with the help I needed.
July 1, 2026
Reply from Hays Travel - Aylesbury
Shirley,
Thank you for your wonderful 5-star review! We are so pleased to hear that you were impressed with the excellent service and the help you received. Your feedback means a lot to us. - Hays Travel Aylesbury
The booking process was easy and Theo…
The booking process was easy and Theo was very helpful.
June 30, 2026
Reply from Hays Travel - Aylesbury
Hi Helen,
Thank you for your review. I'm glad I was able to help you and get a lovely cruise booked.
Kind regards,
Theo
Good Experience
I spoke to Aliesha, about my trip, she put together a fantastic itinerary hitting all the key things we wanted to do and all within budget. Comms were in person and over email, very clear, very quick response. Very good experience
June 21, 2026
Reply from Hays Travel - Aylesbury
Thank you so much for taking the time to leave this review. It was a pleasure to help get this fantastic holiday booked for you, and I can't wait to hear all about it once you are back! -Aliesha
Budget holidays…
Most often my partner and I use the Aylesbury branch of Hays.
A long standing staff member there is usually our favourite, go to.
Theo has in the past helped us in our search and is usually successful in finding something suitable.
As pensioners price is always uppermost in our quest looking for package holidays.
Theo has always shown us patience, courtesy and is respectful, we can ask no more.
June 14, 2026
Reply from Hays Travel - Aylesbury
Thank you so much for taking the time to leave this review. It's amazing to hear such positive and kind words from our customers, and I'm so glad I was able to give you a fantastic experience booking with us! -Theo
Very efficient and helpful staff
Very efficient and helpful staff. I was served by Jess and later by a trainee called Maddie, who was also most efficient and friendly.
June 13, 2026
Reply from Hays Travel - Aylesbury
Thank you for your wonderful review! We are so pleased to hear Jess & Maddie provided such efficient and friendly service. -Team Aylesbury
Staff members excellent.
The staff members were very polite with us and so helpful which gave us confidence when it was time to choose our holiday. There was no pressure to make a decision on a holiday which is important to us. This relaxed approach worked well for us.
Holiday booked. Flight booked and boarding passes completed in a day.
Well done 👍
June 12, 2026
Reply from Hays Travel - Aylesbury
Thank you so much for your lovely review! We’re really delighted to hear that our team’s relaxed and helpful approach made you feel confident and comfortable when choosing your holiday!
Wishing you a fantastic holiday, and we’ll be here if you need anything else 😊✈️ -Aliesha & Maddie
From star to finish the booking was…
From star to finish the booking was delt with very professionally . Thank you so much.
June 7, 2026
Reply from Hays Travel - Aylesbury
Thank you for your kind words. We are so glad we could assist you professionally and hope you have a lovely trip! - Tegan and Team Aylesbury :)
Reply from Hays Travel - Aylesbury
Thank you for your lovely review, we hope you have a lovely holiday. - Team Aylesbury :)
The best as usual from hays aylesbury…
The best as usual from hays aylesbury that's why use them all the time
June 2, 2026
Reply from Hays Travel - Aylesbury
Thank you Michelle, we always love helping you will all your holidays and enquiries! -Aliesha
Reply from Hays Travel - Aylesbury
I'm glad you found my service helpful, it was a pleasure to help get your coach trip booked for you! -Aliesha
Agent (Theo) who served us was…
Agent (Theo) who served us was brilliant and very patient with our constant moving the goal posts on the criteria for the holiday.
May 17, 2026
Reply from Hays Travel - Aylesbury
Hi Andrew,
Thank you for your kind words. I'm happy we were able to get the holiday booked that you could look forward to.
Many thanks,
Theo
Extra helpful Guy
Our customer service Guy was extremely helpful. Spent time going through all our flight options. Offered to help us download the airline app and dom our boarding passes.
May 23, 2026
Reply from Hays Travel - Aylesbury
Thank you for your lovely review! We're delighted to hear our team provided such helpful and efficient service. We hope you have a lovely holiday. -Team Aylesbury :)
Best travel agents around
We always go to Hays Aylesbury for the fantastic service and this year was no different. We were in there quite awhile but Maddie and a colleague sorted a wonderful family holiday for us with patience and a smile. Thankyou Maddie and Co!
May 17, 2026
Reply from Hays Travel - Aylesbury
Thank you, for your kind review- I'm glad we found the perfect holiday for you to enjoy! - Maddie
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