Paige spent so much time finding the ideal place and flights. Service was exceptional from start to finish. Paige was unfortunately off on day booked holiday bit the girl who booked it ensured she cov... See more
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My booking was great. Theo explained our holiday to Cyprus very clearly and concise but in understanding detail. The flight times that he obtained for the flights both ways are excellent. Please th... See more
Company replied
Most often my partner and I use the Aylesbury branch of Hays. A long standing staff member there is usually our favourite, go to. Theo has in the past helped us in our search and is usually succe... See more
Company replied
It was indeed a good experience. The staff, Mr. Theo was so approachable and he assisted us very well. He was so patient in all our queries. He explained every details we need to know, clearly. Thumbs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Hale Leys, HP20 1ST, Aylesbury, United Kingdom
- 01296873564
4.9
Excellent
422 reviews
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Budget holidays…
Most often my partner and I use the Aylesbury branch of Hays.
A long standing staff member there is usually our favourite, go to.
Theo has in the past helped us in our search and is usually successful in finding something suitable.
As pensioners price is always uppermost in our quest looking for package holidays.
Theo has always shown us patience, courtesy and is respectful, we can ask no more.
June 14, 2026
Reply from Hays Travel - Aylesbury
Thank you so much for taking the time to leave this review. It's amazing to hear such positive and kind words from our customers, and I'm so glad I was able to give you a fantastic experience booking with us! -Theo
Very efficient and helpful staff
Very efficient and helpful staff. I was served by Jess and later by a trainee called Maddie, who was also most efficient and friendly.
June 13, 2026
Reply from Hays Travel - Aylesbury
Thank you for your wonderful review! We are so pleased to hear Jess & Maddie provided such efficient and friendly service. -Team Aylesbury
Staff members excellent.
The staff members were very polite with us and so helpful which gave us confidence when it was time to choose our holiday. There was no pressure to make a decision on a holiday which is important to us. This relaxed approach worked well for us.
Holiday booked. Flight booked and boarding passes completed in a day.
Well done 👍
June 12, 2026
Reply from Hays Travel - Aylesbury
Thank you so much for your lovely review! We’re really delighted to hear that our team’s relaxed and helpful approach made you feel confident and comfortable when choosing your holiday!
Wishing you a fantastic holiday, and we’ll be here if you need anything else 😊✈️ -Aliesha & Maddie
From star to finish the booking was…
From star to finish the booking was delt with very professionally . Thank you so much.
June 7, 2026
Reply from Hays Travel - Aylesbury
Thank you for your kind words. We are so glad we could assist you professionally and hope you have a lovely trip! - Tegan and Team Aylesbury :)
Reply from Hays Travel - Aylesbury
Thank you for your lovely review, we hope you have a lovely holiday. - Team Aylesbury :)
The best as usual from hays aylesbury…
The best as usual from hays aylesbury that's why use them all the time
June 2, 2026
Reply from Hays Travel - Aylesbury
Thank you Michelle, we always love helping you will all your holidays and enquiries! -Aliesha
Reply from Hays Travel - Aylesbury
I'm glad you found my service helpful, it was a pleasure to help get your coach trip booked for you! -Aliesha
Agent (Theo) who served us was…
Agent (Theo) who served us was brilliant and very patient with our constant moving the goal posts on the criteria for the holiday.
May 17, 2026
Reply from Hays Travel - Aylesbury
Hi Andrew,
Thank you for your kind words. I'm happy we were able to get the holiday booked that you could look forward to.
Many thanks,
Theo
Extra helpful Guy
Our customer service Guy was extremely helpful. Spent time going through all our flight options. Offered to help us download the airline app and dom our boarding passes.
May 23, 2026
Reply from Hays Travel - Aylesbury
Thank you for your lovely review! We're delighted to hear our team provided such helpful and efficient service. We hope you have a lovely holiday. -Team Aylesbury :)
Best travel agents around
We always go to Hays Aylesbury for the fantastic service and this year was no different. We were in there quite awhile but Maddie and a colleague sorted a wonderful family holiday for us with patience and a smile. Thankyou Maddie and Co!
May 17, 2026
Reply from Hays Travel - Aylesbury
Thank you, for your kind review- I'm glad we found the perfect holiday for you to enjoy! - Maddie
Reply from Hays Travel - Aylesbury
thank you for your comment Carol! We hope you enjoy your flights and we look forward to booking you again :) Jess and Team Aylesbury
Friendly helpful staff
Friendly helpful staff
Found us multiple options for the holiday we were looking for .Filled in all the necessary paperwork for us which made the whole experience simple.
May 5, 2026
Reply from Hays Travel - Aylesbury
Thank you for your comments, we hope you are looking forward to your time in Corfu! Jess and Team Aylesbury :D
Reply from Hays Travel - Aylesbury
Thank you for your comment, I hope you are looking forward to your cruise! Aliesha and Team Aylesbury
Hays ticks the boxes
Always love going into Hays.
Theo was my contact yesterday: excellent young man. Efficient friendly knowledgeable and fast.
I like the idea that Hays deals with my booking, and all matters pertaining to, without any fees.
May 3, 2026
Reply from Hays Travel - Aylesbury
Hello Andrew,
Thank you so much for your kind words. It was lovely seeing you the other day and getting to book another fabulous cruise. Always remember we're always here to help with your holiday matters. 😀
Kind regards,
Theo
Reply from Hays Travel - Aylesbury
Hi Stephen,
Thank you for your kind review. It was nice speaking to you on the phone yesterday.
Many thanks,
Theo
Jess and her team went above and beyond…
Jess and her team went above and beyond yo book a cruise to fit all our requirements and then amended 1 thing without hesitation.. so 5* for Hayes Aylesbury ..thank you
April 28, 2026
Reply from Hays Travel - Aylesbury
Thank you for your comments Katrina! It was a pleasure to book your cruise for you :) Jess and Team Aylesbury
Very approachable man to talk to who…
Very approachable man to talk to who was very helpful.
April 18, 2026
Reply from Hays Travel - Aylesbury
Hi Janis,
Thank you so much for your review. It was lovely speaking with you both in store and I'm so happy we got that holiday booked for you.
Many thanks,
Theo
Really friendly and helpful
April 22, 2026
Reply from Hays Travel - Aylesbury
We appreciate you taking the time to share your experience with us, and we are so happy to hear that our team was helpful and friendly. -Team Aylesbury
Just had the best experience
Just had the best experience in the Aylesbury Hays Branch. First time I’ve been in, the staff couldn’t have been more helpful or friendly, Madeleine was brilliant.
April 24, 2026
Unprompted review
Reply from Hays Travel - Aylesbury
We're happy to hear that you had such a positive first experience in our Aylesbury branch. We appreciate your kind words regarding the helpfulness and friendliness of our team, especially Maddie! See you again soon :) -Team Aylesbury
The agent was so patient as we wanted…
The agent was so patient as we wanted to fly from Luton not Gatwick and the hotel we pick there wasn't a flight from Luton. We eventually found another hotel and was able to have flights from Luton. The staff at the Aylesbury branch are so helpful.
April 16, 2026
Reply from Hays Travel - Aylesbury
We're glad we could find the perfect hotel and flights from Luton for you with patience. Thank you for booking with us and we hope you have a lovely time away! -Team Aylesbury
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