After choosing where we wanted to go (after seeing a video in our local branch while paying for another holiday!) the next few days were spent seeing what trip would suit us best. The help and advice... See more
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See what reviewers are saying
Friendly, welcoming, knowledgeable staff who once again made the whole booking process a breeze !! Steph was brilliant, very professional and made me feel at ease - even made me a cuppa after securi... See more
Company replied
Sam was extremely helpful, even putting the Ryan Air App onto my phone and downloading the relevant info for me. Having traveled to Nerja with Hayes in March this year, I found that everything went... See more
Company replied
Wonderfully helpful, cheerful staff, who, over many years, have helped us book flights or holidays. Recently they helped us way past the closing time of the shop, to complete a booking! Very much appr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Norwich Road, NR11 6BN, Aylsham, United Kingdom
- 01263 733133
4.9
Excellent
1K reviews
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Reply from Hays Travel - Aylsham
Thank you so much! It means a lot to the team that you have taken the time to provide feedback on our service which we will share. Lauren
Well received,
Well received,
Experienced adviser
Explained in detail the holiday/cruise.
It meant a lot to be able to talk with so
someone face to face.
January 21, 2026
Reply from Hays Travel - Aylsham
Hello Sue,
Thank you for leaving myself and Bethany this lovely 4* review.
I am so glad we got your lovely cruise booked and you liked coming in and seeing us and being able to chat face to face. We are so glad we are here and able to offer this for you.
Thank you again, Elyse
As always we had great support in…
As always we had great support in booking 2 holidays for 2026 many thanks to Lauren who was our helper this time all girls that work there are number one.Thank you 😀.
January 20, 2026
Reply from Hays Travel - Aylsham
Its been so lovely to take the time and find you the right holiday for some winter sun and your lovely first time cruise. Thank you for bringing the fun to the branch! See you all soon.
Great customer service
Great customer service, really helpful in explaining when booking the holiday.
January 13, 2026
Reply from Hays Travel - Aylsham
Hello William,
Thank you for leaving this lovely 5* review for Lauren.
We are so glad to read that you found our service great and really helpful with explaining everything. You have a really lovely holiday to look forward to.
Thank you again, Elyse :)
Reply from Hays Travel - Aylsham
It was great to see you all and I loved helping you to book this amazing family holiday. See you soon. Lauren
Reply from Hays Travel - Aylsham
Thank you for leaving a 5 star review, i am so glad you found our service friendly and efficient and you have a lovely holiday to look forward too! If you have any other questions in the meantime we are always here :) Thanks, Bethany :)
Always great service from friendly
Always great service from friendly, helpful staff at my local Branch, Aylsham, Norfolk
January 17, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving a 5 star review. I am so glad you find our service friendly and helpful and you have an amazing holiday to look forward too! If you have any questions in the meantime we are always here :)
Thanks, Bethany :)
Elyse and Bethany where really helpful…
Elyse and Bethany where really helpful on choosing a country for our honeymoon, they where very knowledgable on areas.
January 18, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving us a 5 star review, this is much appreciated and i am glad you found our service helpful! You have such a great honeymoon coming up and we are here if you have any questions in the mean time. Thanks, Bethany :)
We walked into the shop to a warm smile…
We walked into the shop to a warm smile and we’re made welcome.Having not booked a holiday abroad for a good few years Darcey listened to what we wanted and explored multiple options for us. Darcey then went through all of the booking with us and we booked the holiday. Thanks
January 17, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving Darcey a 5 star review, she will really appreciate this. I am glad you found the team welcoming and Darcey found you the perfect holiday! We are here if you have any questions in the meantime. Thanks, Bethany :)
Excellent service as always
January 11, 2026
Reply from Hays Travel - Aylsham
Thank you so much for this 5 Star review! Always my pleasure booking your lovely trips and thank you as always for booking with me. Look forward to speaking again soon Jo :) x
Holiday booking
As usual, Joe and her team were outstanding in securing a holiday that we are so looking forward to. Thank you guys. You are always so accommodating and nothing is too much trouble. X
January 16, 2026
Reply from Hays Travel - Aylsham
Thank you for this fab review! I really appreciate your kind words. I always love seeing you and helping you with your exciting holiday plans. Thank you as always for booking with us. The countdown can well and truly begin now! See you again soon. Jo x
A PLEASURE AS ALWAYS.
As always, everyone in Hays Aylsham branch are so friendly. Darcey dealt with my booking, and she was so patient and helpful, nothing was to much trouble.
We would go nowhere else to book a trip away.
Lorraine Knights
January 16, 2026
Unprompted review
Reply from Hays Travel - Aylsham
Thank you for leaving Darcey a 5 star review, she will really appreciate this! I am so glad you found her service amazing and nothing was too much trouble. We are here if you have any other questions in the meantime. Thanks, Bethany :)
Friendly, courteous and professional
Friendly, courteous and professional.
Lauren welcomed us personally, listened intently, and then delivered exactly what we were looking for in terms of the full suite of Airport, Aeroplane Seats, Dates, Resort, Hotel, Package and Standard of Room. It was a seamless, transparent and faultless process!
We have absolute confidence in the staff at Hays Travel Aylsham. We have booked many holidays with them in the past and envisage booking many more in the future!
January 15, 2026
Reply from Hays Travel - Aylsham
Hi Clive, thank you for leaving Lauren this lovely 5* review. We are glad you thought Lauren's service was friendly, courteous and professional. Lauren was so happy to help you booking all aspects of your lovely holiday and you have a fab holiday to look forward to. Thank you again, Darcey
Lauren at Hays Aylsham
Lauren at Hays Aylsham, has had a huge amount of patience with myself and my friend. Due to an injury we’ve had to postpone our trip to Tenerife. Lauren sorted everything. A big thank you.
January 16, 2026
Reply from Hays Travel - Aylsham
Thank you for taking the time to provide this feedback.
I have been so happy to help with this and you have a wonderful holiday to look forward to.
Kindest Regards
Lauren
Florida 2028!
So sam was my holiday lady! Once in a lifetime trip for us to florida..sam was amazing from start to finsh nothing was to much trouble..for that reasom i travelled to aylsham branch just for her..anyone who has sam sorting there holidays are very lucky..amazing lady !
January 13, 2026
Reply from Hays Travel - Aylsham
Hello Alexa, thank you for leaving Sam this lovely 5* review. We are happy to hear Sam gave you an amazing experience with booking your once in a lifetime trip to Florida! You have a lovely holiday booked. You know where we are if you have any questions etc. Thank you again. Darcey
very friendly and helpful
January 15, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving us a 5 star review! I am glad you found our service friendly and helpful and we are here if you have any other questions. Thanks, Bethany :)
Pleased with Hays
Elyse was very professional. She listened to our wishes, and accommodated us accordingly.
January 15, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving Elyse a 5 star review, she will really appreciate this and i'm glad she found you the perfect holiday! Please let us know if you have any other questions in the meantime. Thanks, Bethany :)
Reply from Hays Travel - Aylsham
Thank you for leaving us a 5 star review! I am glad you found our service excellent and we are here if you have any other questions. Thanks, Bethany :)
Sam.
Fantastic service from Sam as usual.
Got everything booked with no issues.
Thank you
January 14, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving Sam a 5 star review, she will really appreciate this! I am glad you found her service fantastic and had no issues. Please let us know if you have any questions. Thanks, Bethany :)
They are always helpful and friendly
They are always helpful and friendly. We have no problems and always recommend you. Thank you from the two old dodgers who hate all electronics.
January 11, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving us a 5 star review, this is much appreciated! I am glad you found our service helpful and friendly and we are here if you have any other questions. Thanks, Bethany :)
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