After choosing where we wanted to go (after seeing a video in our local branch while paying for another holiday!) the next few days were spent seeing what trip would suit us best. The help and advice... See more
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See what reviewers are saying
Sam was extremely helpful, even putting the Ryan Air App onto my phone and downloading the relevant info for me. Having traveled to Nerja with Hayes in March this year, I found that everything went... See more
Company replied
Friendly, welcoming, knowledgeable staff who once again made the whole booking process a breeze !! Steph was brilliant, very professional and made me feel at ease - even made me a cuppa after securi... See more
Company replied
Wonderfully helpful, cheerful staff, who, over many years, have helped us book flights or holidays. Recently they helped us way past the closing time of the shop, to complete a booking! Very much appr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Norwich Road, NR11 6BN, Aylsham, United Kingdom
- 01263 733133
4.9
Excellent
1K reviews
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Excellent members of staff who are warm…
Excellent members of staff who are warm and welcoming and very knowledgeable when choosing your perfect holiday.
February 20, 2026
Reply from Hays Travel - Aylsham
We’re delighted to hear that you found our team warm, welcoming, and knowledgeable. Helping our clients choose the perfect holiday is what we’re truly passionate about, so your feedback means a great deal to us.
We look forward to helping you plan your next adventure soon!
Thanks, Bethany :)
Really helpful
Really helpful, polite and friendly service. The whole process of booking a holiday was made easy - just what I needed having been worried about booking abroad for the first time in years.
February 21, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review. We’re really pleased to hear that you found our service helpful, polite and friendly.
Booking a holiday abroad for the first time in a while can feel a little daunting, so it’s great to know we were able to make the whole process easy and stress-free for you. That’s exactly what we aim for!
We hope you have an amazing trip, and we’re always here if you need anything before you go.
Thanks, Bethany :)
Excellent service from Jo again
Excellent service from Jo again, we have full confidence in her choosing the hotels for our next tailor-made holiday.
The whole team are always on hand to offer their advice. We have recommended them to friends and family when booking holidays.
February 9, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had another excellent experience with Jo. She’ll be thrilled to know you have such confidence in her hotel recommendations — creating tailor-made holidays our clients truly love is exactly what we strive for.
We look forward to helping you plan your next unforgettable adventure! ✨
Thanks, Bethany :)
Positive experiences
We were very well cared for, Bethany was both patient and helpful, and our only reservation was problems arising from fixing our holiday insurance, more caused by the insurers than by Hays in Aylsham
February 8, 2026
Reply from Hays Travel - Aylsham
Thank you for taking the time to provide this feedback which I have passed on to Bethany and our manager. It is always rewarding to read these words. See you in branch again soon. Lauren
Reply from Hays Travel - Aylsham
Hello Robert,
Thank you for leaving Bethany this lovely 5* review.
So glad to hear you found Bethany service friendly and efficient. So glad you have a lovely holiday to look forward to.
Thank you again, Elyse
Reply from Hays Travel - Aylsham
Thank you so much for your kind words! I'm happy to hear that you found my service patient and helpful. I look forward to welcoming you again soon!
Thanks, Bethany :)
Reply from Hays Travel - Aylsham
Hi Judy, thank you for leaving Bethany this lovely 5* review. We are glad to hear that Bethany was very patient and friendly throughout the booking process. You have a lovely holiday booked and to look forward to. Thank you again Darcey
Reply from Hays Travel - Aylsham
It was a pleasure to help you to get some lovely winter sun in the diary! Thank you for booking with us again. See you in branch soon. Lauren
Very friendly
Very friendly , helpful and listened to our wishes for our holiday. Found something we wanted. Gave us time and we felt like we came away content.
January 25, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review!
Taking the time to understand exactly what you’re looking for is so important to us, so it’s wonderful to know you came away feeling happy and confident with your choice.
It was a pleasure helping you, and we hope you have an amazing trip! We look forward to assisting you again with your next adventure.
Thanks, Bethany
Great knowledge
Lauren, as always, was so helpful and knowledgeable of where we wanted to go and our requirements. Booked our trip to Barcelona and looking forward to booking our next one with Hays.
February 15, 2026
Reply from Hays Travel - Aylsham
Thank you for taking the time to provide this feedback. it was a pleasure to help you to book this special trip! See you soon. Lauren
Excellent service again by Jo
Excellent service again by Jo. All the information had been collated for us and presented in a great manner.
February 12, 2026
Reply from Hays Travel - Aylsham
Thank you so much for taking the time to leave me such an excellent review. It was so lovely to see you both and to help plan this very special holiday for you. I’m so excited for you both—you have a wonderful trip to look forward to!
Thank you, as always, for booking with us. If you have any questions at all, I’m always happy to help.,Many thanks,Jo
Always excellent service
Service is excellent always polite and can't do enough for us
February 11, 2026
Reply from Hays Travel - Aylsham
Hi Kathleen, thank you for leaving Jo this lovely 5* review. We are happy to hear the service was excellent and Jo was polite. Thank you again, Darcey
Bethany patiently researched and helped…
Bethany patiently researched and helped us find our swim up room holiday to crete.
she was attentive, professional yet friendly and very approachable and incredibly patient when trying to help us with our wishlist.
would definitely recommend her and Aylsham Hayes to anyone :)
February 11, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your wonderful review and your kind words. I'm so pleased I was able to research and find the perfect swim-up room holiday in Crete for you. Providing attentive, friendly, and professional service — especially when working through a wishlist — is exactly what we strive for, so it’s fantastic to know I delivered just that.
Your recommendation is truly appreciated by myself and everyone here at Hays Travel Aylsham. We hope you have the most amazing holiday, and we can’t wait to help you plan your next one!
Thanks, Bethany :)
Friendly interaction from the moment I…
Friendly interaction from the moment I entered. Very knowledgeable and explained things very well.
February 10, 2026
Reply from Hays Travel - Aylsham
Thank you for the wonderful feedback! We’re happy to hear you had a positive experience and felt well-informed. We appreciate your support!
Thanks, Bethany :)
Darcey was amazing from the start!
Darcey was amazing from the start!
Responded to all of my queries, very polite and helpful.
I've now got a holiday in Rhodes to look forward to. Thank you Darcey! 😊
February 10, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review! I’m really pleased I could help and make the process easy for you. Rhodes is a fantastic choice — you’ve got an amazing holiday to look forward to! If you need anything at all before you travel, I’m always happy to help. Have the best time! 😊
Thanks, Darcey
Very helpful thank you
We were not sure what we really wanted, but Jo helped us to identify our needs and book a dream holiday
February 10, 2026
Reply from Hays Travel - Aylsham
Thank you for leaving a 5 star review. This is much appreciated and I am glad we have booked your dream holiday!
We look forward to seeing you again soon :)
Many thanks, Bethany :)
Once again 1st class service from…
Once again 1st class service from Elyse, who took her time selecting exactly what we required regarding our river cruise, and I must say she makes a 5 ⭐️ mug of builders tea as well.
Thanks again,
Elyse 👊🏻😊
February 9, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your fantastic review. It was a pleasure helping you once again, and I’m really glad I could take the time to find the perfect river cruise for you.
I’m also very pleased the builders tea hit the mark — that’s always important! 😊
Thank you for your continued support, and I hope you have a wonderful time on your cruise. I look forward to helping you again in the future.
Kind regards,
Elyse
Outstanding service
It is always a pleasure to visit the Hays Tavel shop in Aylsham, Norfolk. All of the staff are always most welcoming, and extremely helpful with their excellent recommendations for which destination is best and when to go. This Hays Travel shop is also priveledged with the wonderful presence of their manager, Ms Joanna Dobbie.
February 3, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review. It’s always a pleasure to welcome you into our branch, and I’m so pleased to hear you enjoy your visits. I truly love helping you plan your holiday and your kind words about the team — and about myself — mean a great deal.
Thank you again for taking the time to share your experience. We look forward to seeing you again. Jo and the team
Thank you Lauren for your help.
As I already knew the lady who helped us with our booking, I felt relaxed, we were greeted with a warm welcome and offered a drink. The holiday we booked is a cruise our first one. Lauren explained everything to us and answered our questions. Thank you for your help.
February 8, 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review. It was a pleasure helping you with your booking, and I’m so glad you felt relaxed and well looked after from the moment you arrived.
Booking your first cruise is very exciting, and I’m delighted I could answer your questions and help make the process easy and enjoyable. I hope you have an amazing time on your cruise and I look forward to helping you again in the future.
Kind regards,
Lauren
Jo and the team are exceptional
Jo and her team were absolutely exceptional. I'm an indecisive person and we visited a couple of times to be able to find exactly what we were looking for.
Jo was patient and couldn't do enough to get it exactly right for me. I'm very grateful.
Ella, Darren and the kids!
February 9, 2026
Reply from Hays Travel - Aylsham
Wow, what a fantastic review to receive!
Thank you so much for taking the time to share your feedback. I am absolutely delighted that you were so happy with our service, and it was a real pleasure helping you plan the perfect holiday for your family.
It’s so exciting that everything is now booked and in the diary for you to look forward to. If there’s anything you need at all, we are always here to help.
Thank you again for booking with us.
Jo and the team, Aylsham
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