Kay listened to what we wanted from our bespoke holiday, arranged all the flights to 3 locations and helped us choose our hotels. She was very knowledgeable in attractions and things to see in one of... See more
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All the staff in the Ayr branch are great. Nicola booked our holiday for us but felt like the whole team contributed to making it right for us with advice on hotels and activities. We left with a holi... See more
Company replied
The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very import... See more
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Nicola turned a potential honeymoon disaster into a honeymoon dream. Thank you so much for helping us and we can’t wait for our holiday ☀️
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Alloway Street, KA7 1SP, Ayr, United Kingdom
- 01292840294
4.9
Excellent
573 reviews
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Excellent experience
Nicola was both friendly and professional. She was knowledgeable about the cruise and was very particular at taking down our details and explaining everything she was entering on the computer. I would definitely contact Nicola again for any future holidays.
July 16, 2026
Reply from Hays Travel - Ayr
Liz Hutchison,
Thank you for your wonderful review! We are so pleased to hear that our colleague provided such professional and friendly service, and that you would contact them again for future holidays.
Kind Regards
Hays Travel Ayr
Very friendly helpful and informative
July 12, 2026
Reply from Hays Travel - Ayr
Michael,
Thank you for your wonderful review! We are so pleased to hear that you found our team friendly, helpful, and informative. We truly appreciate your kind words.
Kind Regards
Hays Travel Ayr
Reply from Hays Travel - Ayr
Joy,
Thank you so much for your lovely feedback! We are delighted to hear that you had such a positive experience with us. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel Ayr
Kim was very helpful and professional…
Kim was very helpful and professional and got my holiday booked quickly.
June 24, 2026
Reply from Hays Travel - Ayr
A Hamilton,
We're so glad we could assist you with your booking quickly and professionally. Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Warm and welcoming experience.
Lovely Nicola took care of everything for us, and gave us a laugh as well. First Class Travel Agent ⭐️⭐️⭐️⭐️⭐️
June 23, 2026
Reply from Hays Travel - Ayr
Mr Grant,
We are so happy to hear you had such a positive experience with us! Thank you for your kind words.
Kind Regards
Hays Travel
I was in to just make an enquiry…
I was in to just make an enquiry initially, was dealt with efficiently and politely and helpfully. I had a think & decided to book there and then , because online price I mentioned was matched without any issues by Kira .
June 23, 2026
Reply from Hays Travel - Ayr
John ,
We're so pleased to hear our team was efficient and helpful. We're glad we could match the online price for you! Thank you for your kind words.
Kind Regards
Hays Travel
Always ready to help Kay and the girls…
Always ready to help Kay and the girls go above and beyond for you, can't recommend them highly enough
June 21, 2026
Reply from Hays Travel - Ayr
sandra queen,
We are so glad to hear that our team provided such excellent assistance. Your kind words mean a lot to us!
Kind Regards
Hays Travel
Great service at Ayr office as always
Great service at Ayr office as always
Kay was very professional and helpful 👍🏻
June 11, 2026
Reply from Hays Travel - Ayr
David Turner,
We are so pleased to hear you received great service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ayr
mary mckinlay,
Thank you for your kind words! We are glad you had a great experience with us.
Kind Regards
Hays Travel, Ayr
The staff in the Ayr branch are amazing…
The staff in the Ayr branch are amazing there so helpful & polite
June 5, 2026
Reply from Hays Travel - Ayr
Mark Robertson ,
We are so pleased to hear about your positive experience with our team. Thank you for your kind words.
Kind Regards
Hays Travel Ayr
Great service
We had a wonderful person Nicola who was very knowledgeable in our booking
June 11, 2026
Reply from Hays Travel - Ayr
Christina Reynolds,
We're so glad our team provided you with excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
A perfect experience!
The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very important for us! We had a pre cruise stay for 3 nights at the Athens Gate hotel, centrally situated with wonderful views of the Acropolis! All arranged for us! Celebrity Infinity is an older, smaller ship, but we found her perfect for our needs! Top marks Hays Travel!
May 19, 2026
Unprompted review
Reply from Hays Travel - Ayr
Tina Alexander,
We are so pleased to hear that your recent cruise was such a wonderful experience, from the booking to your return. It's fantastic that the planning met your needs perfectly, and we appreciate you sharing your positive feedback.
Kind Regards
Hays Travel
After giving a very wide list of…
After giving a very wide list of requirements Louise went above and beyond to find us a holiday that met our needs .
June 8, 2026
Reply from Hays Travel - Ayr
T Ayr,
We're so glad we could find the perfect holiday for your specific needs. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ayr
MR GREGORY,
We appreciate your kind words about our team.
Kind Regards
Hays Travel
Reply from Hays Travel - Ayr
Mr Steven Cooper,
We truly appreciate your kind words and are delighted to know we could assist you so effectively. Thank you for your feedback.
Kind Regards
Hays Travel
Great service holiday booking
Great service, helpful, positive, efficient & we got a discount. Would highly recommend
May 24, 2026
Reply from Hays Travel - Ayr
Julie Anne Mcghee,
We are so pleased you received great service and a discount. Thank you for your kind words.
Kind Regards
Hays Travel
I can honestly say that I had the best…
I can honestly say that I had the best experiences booking my holiday with Nicola from Hays travel Ayr. She went above and beyond to help me find the right holiday for myself and family. She was more than happy to answer my mary questions and queries and was so professionally and friendly. I would definitely book with Hays travel again , especially with the lovely Nicola .
May 22, 2026
Reply from Hays Travel - Ayr
Lindsay,
We are so pleased to hear you had such a wonderful experience booking your holiday with us! It was our pleasure to assist you and your family. We look forward to helping you with your next adventure.
Kind Regards
Hays Travel Ayr
Brilliant service saw the holiday…
Brilliant service saw the holiday advertised on Facebook sent a message and booked so easy and the monthly direct debits make it more affordable
May 21, 2026
Reply from Hays Travel - Ayr
Thanks so much for the lovely feedback
Nicola was brilliant again fantastic…
Nicola was brilliant again fantastic service she provides
May 21, 2026
Reply from Hays Travel - Ayr
Thank you Walter for the lovely feedback
Reply from Hays Travel - Ayr
Customer Mrs Mackay,
We truly appreciate your kind words and continued loyalty. We are always happy to assist you.
Kind Regards
Hays Travel Ayr
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