Kay listened to what we wanted from our bespoke holiday, arranged all the flights to 3 locations and helped us choose our hotels. She was very knowledgeable in attractions and things to see in one of... See more
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All the staff in the Ayr branch are great. Nicola booked our holiday for us but felt like the whole team contributed to making it right for us with advice on hotels and activities. We left with a holi... See more
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The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very import... See more
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Nicola turned a potential honeymoon disaster into a honeymoon dream. Thank you so much for helping us and we can’t wait for our holiday ☀️
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Alloway Street, KA7 1SP, Ayr, United Kingdom
- 01292840294
4.9
Excellent
573 reviews
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Great experience in Hays travel in Ayr
Great experience in Hays travel in Ayr, thanks to Nicola, who went above & beyond to find us a suitable holiday. With a destination in mind, Nicola spent time looking through various options of hotels, coming up with a great deal in our chosen resort. Very satisfied customers again, would definitely recommend to family & friends.
May 14, 2026
Reply from Hays Travel - Ayr
Gordon Rowan,
Thank you for your wonderful review! We are so pleased to hear that we were able to find you a suitable holiday and a great deal. We appreciate your recommendation.
Hays Travel, Ayr
Very helpful online service
Very helpful online service. Every question I had was answered quickly. Would definitely book again
May 9, 2026
Reply from Hays Travel - Ayr
Amanda,
We appreciate you sharing your experience with us. We're so glad our online service was helpful and answered your questions quickly.
Kind Regards
Hays Travel Ayr
Staff was lovely and welcoming and…
Staff was lovely and welcoming and helped us to get a best bargain
May 8, 2026
Reply from Hays Travel - Ayr
shamila Kausar,
We appreciate you taking the time to share your experience. We are so glad our staff provided a welcoming atmosphere and helped you find a great deal!
Kind Regards
Hays Travel Hastings
The rep took time to tailor a package…
The rep took time to tailor a package to suit the needs of my party and was very helpful in suggesting various options.
May 3, 2026
Reply from Hays Travel - Ayr
Thank you for the lovely feedback many thanks Kay
Reply from Hays Travel - Ayr
Thanks for your review, it's greatly appreciated, Kay
Amazing value for money
I called up and asked for a Cheap deal for me and my kids, it was very last minute, Nicola found us an amazing deal and extremely cheap but very good value. Jet 2 holiday 4* to Lanzarote, we booked on the Saturday and flew in the Tuesday, Nicola was very efficient and all documents were with us within minutes, we were good to go. Will definitely book again with Hays.
April 14, 2026
Reply from Hays Travel - Ayr
Customer,
We're delighted we could find an amazing, affordable last-minute holiday to Lanzarote for you and your kids. We're glad our service was efficient and that you'll book with us again.
Kind Regards
Hays Travel Ayr
Straightforward, honest, friendly service
This is our second time booking with Kay at hays, she makes the process really straight forward and has great knowledge. We have some restrictions due to travelling with adults with ASN and nothing is ever a problem.
April 18, 2026
Reply from Hays Travel - Ayr
Heather
We're happy to hear that your booking experiences are straightforward and that our knowledge is helpful for your travel needs. Thank you for your review.
Kind Regards
Hays Travel Ayr
Wrong information was put down
Wrong information was put down.
We still haven’t received any confirmation email and it’s been almost 2 days.
April 23, 2026
Reply from Hays Travel - Ayr
..,
We regret the incorrect information was noted at time of booking which was not an issue to correct. Disney have changed the format of their confirmations which our systems were unable to open which has been identified by our IT department and has now been corrected and we have sent your confirmation today by email . Apologies for this delay and thanks for your feedback.
Kind Regards
Emma Louise Paton
Store Manager, Ayr
Fitzys cruise
Great experience as always Kate booked both me & my sister on a cruise explained everything & got us the best deal all the girls in hays are brilliant that’s how we always go back 🚢👍
April 18, 2026
Reply from Hays Travel - Ayr
Shona,
We're happy to hear about your great experience! It's wonderful that we could assist you and your sister with your cruise booking and provide you with the best deal.
Kind Regards
Hays Travel Ayr
Nicola was extreamely helpful making…
Nicola was extreamely helpful making booking our cruise simple and gave us plenty of advice and information.
April 15, 2026
Reply from Hays Travel - Ayr
Rachel Richmond,
We're delighted booking your cruise was simple, and that our advice was helpful. Thank you for your positive feedback; we appreciate it greatly!
Kind Regards
Nicola
Nicola made selecting the holiday and…
Nicola made selecting the holiday and parking and insurance so easy . She answered any questions we had and we're very happy with the service
April 12, 2026
Reply from Hays Travel - Ayr
Thank you for the lovely feedback means a lot. Cheers Nicola
Reply from Hays Travel - Ayr
Thank you for your kind feedback regards Kay
Reply from Hays Travel - Ayr
Helen,
We appreciate your positive feedback; we are so happy our staff was helpful and efficient for you.
Kind regards
Alison
Hays Travel
Pontefract
Warm friendly and professional service.
March 25, 2026
Reply from Hays Travel - Ayr
Mr James Rutherford,
We appreciate you sharing your experience with us. We are so glad you found our service professional and friendly.
Kind regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Ayr
John Toal,
We appreciate you taking the time to share your positive experience. We're glad you were happy with our service.
Kind regards
Alison
Hays Travel
Pontefract
Up to date trustworthy travel advice
Kay was fantastic at helping us find the best holiday options, offering up‑to‑date travel advice and suggesting destinations that suited both our interests and our budget. She provides a friendly, approachable service, and I would definitely book with her again.
March 22, 2026
Reply from Hays Travel - Ayr
We're happy to hear that you found our service fantastic! It's great to know that the travel advice and destination suggestions suited your interests and budget. We appreciate your kind words and are glad you found the service friendly and approachable.
As usual the staff at Hays Ayr sorted…
As usual the staff at Hays Ayr sorted out our requests straight away. They are always so welcoming and helpful with all options.
March 10, 2026
Reply from Hays Travel - Ayr
Customer b.smith,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our team was welcoming and helpful with your requests!
ayr, Hays Travel
Kay was lovely and extremely helpful…
Kay was lovely and extremely helpful and very friendly.have been going there for a few years now.
March 15, 2026
Reply from Hays Travel - Ayr
Miss Anne Scott,
We appreciate you sharing your kind words about your experiences with our team. We're so happy to hear that you found our service helpful and friendly!
ayr, Hays Travel
Nicola was very helpful & was such a…
Nicola was very helpful & was such a joy to deal with as we have booked many time with Hays
March 11, 2026
Reply from Hays Travel - Ayr
Lynda Clachrie,
We are so happy that you find our team member helpful and a joy to work with when booking with us. Thank you for your continued custom!
ayr, Hays Travel
Made everything simple by explaining…
Made everything simple by explaining all the available options for us. Picking cabins on a cruise. We werent rushed and Nicola was very patient with us. Staff were very knoweledgeable.
March 13, 2026
Reply from Hays Travel - Ayr
Mr James Cunningham,
We appreciate you taking the time to share your experience. We're so glad that we could make planning your cruise simple and stress-free. Thank you for your kind words!
ayr, Hays Travel
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