Kay listened to what we wanted from our bespoke holiday, arranged all the flights to 3 locations and helped us choose our hotels. She was very knowledgeable in attractions and things to see in one of... See more
Company replied
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All the staff in the Ayr branch are great. Nicola booked our holiday for us but felt like the whole team contributed to making it right for us with advice on hotels and activities. We left with a holi... See more
Company replied
The attention to detail on our recent cruise was second to none! From the booking process until our return everything went like clockwork! We are elderly, which made the excellent planning very import... See more
Company replied
Nicola turned a potential honeymoon disaster into a honeymoon dream. Thank you so much for helping us and we can’t wait for our holiday ☀️
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Alloway Street, KA7 1SP, Ayr, United Kingdom
- 01292840294
4.9
Excellent
573 reviews
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Reply from Hays Travel - Ayr
Thanks you very much for your kind comments, it's greatly appreciated, Nicola
Louise was fab
Louise was fab, very patient and found us the holiday we were looking for
February 1, 2026
Reply from Hays Travel - Ayr
Thank you so much for the lovely feedback cheers Louise
Hays in Ayr…
The staff were all so welcoming and made us feel at home and comfortable.
Nothing was too much trouble and our host had to make a phone call to arrange our trip as the one listed had sold out.
January 31, 2026
Reply from Hays Travel - Ayr
Thank you so much for the lovely feedback
Great staff in Ayr Louise was very…
Great staff in Ayr Louise was very helpfull and Kay helped me down load the Hays app
January 30, 2026
Reply from Hays Travel - Ayr
Thanks for the lovely feedback
Customer service was really good.
Customer service was really good.
Abbi was very helpful in going through all the information we asked for.
Booking was easy & everything well explained, the app was easy to download & useful for payments.
January 20, 2026
Reply from Hays Travel - Ayr
Thank you so much for your kind feedback, it means a lot. Thanks Abbi
Reply from Hays Travel - Ayr
Thank you for the lovely feedback
Great, speedy communications.
Great, speedy communication. Hassle free booking. Abbi dealt with all my requirements in a timely manner.
January 25, 2026
Reply from Hays Travel - Ayr
Thanks for the lovely feedback
Excellent service
Kay was excellent and took the time to compare different flights and hotels. She was able to find us the best deal, and her suggestion of flying with a different company was what we went with.
Excellent service.
January 14, 2026
Reply from Hays Travel - Ayr
Thanks for the lovely feedback
Booked from Facebook advert…
Responded to Facebook advertised holiday, message back even though out of office hours, couple of questions answered, holiday slightly cheaper than what was originally quoted, booked within an hour or so of my original query.
January 23, 2026
Reply from Hays Travel - Ayr
Thanks for the lovely feedback
Abi was great she always helps me get…
Abi was great she always helps me get the holiday I’m looking for she’s a star
January 22, 2026
Reply from Hays Travel - Ayr
Hi Colin, Thanks for the lovely feedback it means a lot. Thanks Abbi
Very friendly staff
Very friendly staff. Great advice and help with our questions. Helped us find what we wanted.
January 20, 2026
Reply from Hays Travel - Ayr
Thank you for the lovely feedback
Nicola
Nicola was fantastic when we visited gave great advice and also good recommendations. She spent lot time trying to get right price and lowest price as well as flight times and all information. Will definitely return.
January 19, 2026
Reply from Hays Travel - Ayr
Thank you very much for the lovely feedback means a lot cheers Nicola
Friendly, welcoming team
Abbi was a friendly, welcoming member of the team. Helped us book our upcoming holiday to Portugal. Everything went smoothly, even said about phoning to add on priority boarding to help us. She was very knowledgeable and we will be back to book up future holidays
January 15, 2026
Reply from Hays Travel - Ayr
Thank you so much Carly for your kind feedback, it is greatly appreciated. Thanks Abbi
Nicola at Ayr branch was fantastic and…
Nicola at Ayr branch was fantastic and put together a great holiday package for us getting all the flights and hotels we wanted and also our cruise, such a lovely lady , thanks very much Nicola
January 13, 2026
Reply from Hays Travel - Ayr
Thank you very much Marjory for your lovely feedback, it is greatly appreciated, Nicola
Helpful friendly staff
December 31, 2025
Reply from Hays Travel - Ayr
Thank you very much for your kind feedback, it's greatly appreciated , Abbi
Great service
My initial enquiry on Facebook Messenger was dealt with promptly. I was give a couple of options which met my requirements. Communication was great from start to finish.
When I went in to book the holiday the staff were friendly, helpful and informative.
Great team of girls who are passionate about there job....would highly recommend.
January 8, 2026
Reply from Hays Travel - Ayr
Thank you very much for your kind comments Vicky, it's greatly appreciated, Louise
Great service
Great service, Nicola was great sorting things out for me. Gave me alternative and choices. Would definetly use again
January 6, 2026
Everything made easy for this elderly…
Everything made easy for this elderly traveller! Requests dealt with quickly and efficiently. Polite and helpful staff.
January 4, 2026
Reply from Hays Travel - Ayr
Thank you very much for your kind feedback, it's greatly appreciated, Kay
helpful pleasant staff
December 12, 2025
Reply from Hays Travel - Ayr
Thank you very much for your kind comments, it's greatly appreciated, Louise
amazing service as always in ayr
December 2, 2025
Reply from Hays Travel - Ayr
Thank you very much for your kind feedback, it's greatly appreciated, Kay
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