Donna was incredibly helpful. She was very well informed and patient, exploring many options for us until she found us exactly what we were looking for. A lovely person to deal with.
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See what reviewers are saying
Amy in the Ballymena branch is just incredible! She listened to everything we wanted for a Disney family holiday, looked at every choice and helped me make a decision. I booked there and then. All the... See more
Company replied
I booked our holiday with Hays Trvel after very good friends of ours had called into the shop. Our friends contacted us with the holiday details and said they were going ahead with the booking. All... See more
Company replied
My daughter and I got an amazing sales personnel she gave us pros and cons in booking our dream holiday, she made everything straight forward and easy to understand she was friendly, approachable and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
722 reviews
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Friendly, helpful staff.
The staff were very friendly and looked into everything we needed.
May 20, 2026
Great people
May 17, 2026
Staff very helpful
Donna was incredibly helpful. She was very well informed and patient, exploring many options for us until she found us exactly what we were looking for. A lovely person to deal with.
May 16, 2026
Donna is always very helpful and knowledgeable
May 7, 2026
My experience was brilliant my agent…
My experience was brilliant my agent was very pleasant and helpful
May 8, 2026
Much better than on line as the helpful accurate advice is pricless…
Usual friendly helpful advice as this is our 4th holiday booked with the Ballymena branch of Hays in the last 6 months.
May 2, 2026
We went in 4 minutes before closing…
We went in 4 minutes before closing time at 1656 hrs. The girl I didn’t get her name was so helpful, she had our holiday booked and paid for in no time. She never rushed us and took her time to explain things to us. We were very pleased with the service that she provided. We saw her the next day again with our passports she Wes a credit to Hays travel.
May 4, 2026
The information supplied by the staff…was second to none
The information supplied by the staff was excellent, she knew the resort when we first mentioned it. Everything was explained in detail
May 5, 2026
Friendly and helpful staff
May 4, 2026
Short break.
Over all had an excellent experience, went in to book a 3 day break to liverpool the young lady was very helpful getting us sorted with hotel & flight giving us the best advice would not hesitate to go back again.
May 5, 2026
Staff are remarkable at interaction …
Staff are remarkable at interaction and ability to choose holiday excellent experience with Ballymena staff
May 4, 2026
Very helpful and professional
May 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Japan cruise
Donna was very helpful and gave me great advice on the holiday I was looking for making the booking quick and easy
April 26, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback!
Cloe who we were dealing with really…
Cloe who we were dealing with really went out of her way to get us the best deal possible
April 26, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
All that I needed was done smoothly and…
All that I needed was done smoothly and efficiently. Helpful advice also given.
April 25, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback Alan :)
The service we received from the travel…
The service we received from the travel consultant chole was first class, her positive attitude and helpfulness was first rate.
April 9, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback - we'll be sure to pass this to Chloe :)
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