My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
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All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
Donna at Hayes sorted everything out for us. Made sure our accommodation was suitable and secured us the best price, made sure we have assistance for a couple of us who need it. Nothing too much troub... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
777 reviews
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Much better than on line as the helpful accurate advice is pricless…
Usual friendly helpful advice as this is our 4th holiday booked with the Ballymena branch of Hays in the last 6 months.
May 2, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
We went in 4 minutes before closing…
We went in 4 minutes before closing time at 1656 hrs. The girl I didn’t get her name was so helpful, she had our holiday booked and paid for in no time. She never rushed us and took her time to explain things to us. We were very pleased with the service that she provided. We saw her the next day again with our passports she Wes a credit to Hays travel.
May 4, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
The information supplied by the staff…was second to none
The information supplied by the staff was excellent, she knew the resort when we first mentioned it. Everything was explained in detail.
A first class experience from a experienced member of staff.
May 5, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Friendly and helpful staff
May 4, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely comments! :)
Short break.
Over all had an excellent experience, went in to book a 3 day break to liverpool the young lady was very helpful getting us sorted with hotel & flight giving us the best advice would not hesitate to go back again.
May 5, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the feedback! :)
Very helpful and professional
May 3, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Japan cruise
Donna was very helpful and gave me great advice on the holiday I was looking for making the booking quick and easy
April 26, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback!
Cloe who we were dealing with really…
Cloe who we were dealing with really went out of her way to get us the best deal possible
April 26, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
All that I needed was done smoothly and…
All that I needed was done smoothly and efficiently. Helpful advice also given.
April 25, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback Alan :)
The service we received from the travel…
The service we received from the travel consultant chole was first class, her positive attitude and helpfulness was first rate.
April 9, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback - we'll be sure to pass this to Chloe :)
Great staff very helpful and really…
Great staff very helpful and really knowledgeable their job
April 5, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback :)
Great helpful staff .
April 5, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback :)
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
Excellent service…
I booked our holiday with Hays Trvel after very good friends of ours had called into the shop. Our friends contacted us with the holiday details and said they were going ahead with the booking. All I had to do was contact Chloe, give her my details, and our friends name,as my friends had mentioned that we may also wish to book. I asked for exactly the same booking details. It took about 15 minutes. I received all holiday documents by emailed once I had paid the deposit.
Very impressed by the friendly and polite service.
April 10, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback! I am so glad to hear you had such a great experience. Donna :)
Very helpful staff
Steph couldn’t have been more helpful. Listened to what we wanted and explored all options.
April 5, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
Great service
Was looked after very well. Chloe listened attentively to my request and took the time to search for the best deal. I felt that I received first class service.
April 3, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback :)
The consultant chloe listen to what I…
The consultant chloe listen to what I was looking for and she was so professional and very polite..she made the experience very welcoming..keep up the good work
April 2, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback on Chloe , I'll be sure to pass this to her :)
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
Very helpful and informative staff
Very helpful and informative staff. Very straightforward to get booked
March 29, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
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