My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
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All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
Donna at Hayes sorted everything out for us. Made sure our accommodation was suitable and secured us the best price, made sure we have assistance for a couple of us who need it. Nothing too much troub... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
777 reviews
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Hays Travel
Donna was extremely patient with all of my enquiries and changes. She was friendly and helpful. I couldn’t recommend her enough!
March 28, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback. I'll be sure to pass this this on to Donna :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
My proposed trip to France.
I received flights for my proposed holiday in France by email the following day. I would have been happier if the cost had been included. My return visit was dealt with by a friendly member of staff who corrected this error.
I was disappointed by the slow internet speed which meant that the printouts took much longer to acquire that I expected from an efficient company.
March 17, 2026
Reply from Hays Travel - Ballymena
Thanks for the feedback. Apologies the cost had been missed! We share your frustration regarding the internet speed and have passed this on to the relevant team :)
Customer service
Due to recent situation in Middle East my holiday was cancelled but Hays arranged to reschedule. All done by email which was great & each email promptly replied to.
March 25, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Amy in the Ballymena branch is incredible!
Amy in the Ballymena branch is just incredible! She listened to everything we wanted for a Disney family holiday, looked at every choice and helped me make a decision. I booked there and then. All the girls were full of so much knowledge and little snippets of information to help make our holiday even more special.
March 20, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback! I'll be sure to pass this to Amy :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Booking easy and stress free.
March 10, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Steph very helpful and patient
Steph very helpful and patient. Gave great advice based on our needs
March 16, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks very much for the feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Very helpful and informative gave us a…
Very helpful and informative gave us a number of options
March 1, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Really pleasant and efficient
Really pleasant and efficient. I needed a lot of information and nothing was too much trouble
March 4, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Excellent Service
The staff were extremely helpful and friendly, very knowledgeable, the service we received was excellent
February 24, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Fab friendly advice and assurance
Fab friendly advice and assurance! Everything very clear and booking was a pleasure
February 26, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Amy was pleasant and very helpful…
Amy was pleasant and very helpful explained everything fully .Tank you.
February 26, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the lovely feedback! :)
Staff member who we dealt with was…
Staff member who we dealt with was helpful knowledgable and friendly
She made booking our holiday easy and stress free
Any staff member we have dealt with over the years is the same that is why we return
February 26, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Brilliant service
Great service, Steph took her time to listen to our requirements l, then explain everything to us and then book our holidays. Fantastic job.
February 18, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
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