My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
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All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
Donna at Hayes sorted everything out for us. Made sure our accommodation was suitable and secured us the best price, made sure we have assistance for a couple of us who need it. Nothing too much troub... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
777 reviews
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Highly recommended
Highly recommend Hays, Ballymena. We have been on a few holidays booked with Hays and everything from initial queries to the finished product was efficient, professional and friendly.
February 24, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Booking a cruise the easy way
Was just enquiring about holiday and steph was very very helpful and looked up all we asked her to and was very friendly and pleasant as well. Very knowledgeable about all aspects of the holiday. Highly recommended
February 23, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Thanks Hays
I always use Hays travel to book my holidays because I like to talk to a real professional in case I make a mistake.
Thanks to all in Hays for your continued help in getting my holidays correct and understanding what I want.
February 14, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Great place to book a holiday girls…
Great place to book a holiday girls very friendly and know what your looking for,just booked a holiday to jersey and hopefully another one in the autumn. Hays first class.
February 18, 2026
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Reply from Hays Travel - Ballymena
Thanks very much for the great feedback! :)
Donna and all the staff are fantastic!
Donna and all the staff are fantastic!
highly recommend
February 8, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
Reply from Hays Travel - Ballymena
Thanks for the feedback :)
Exceptional Chloe and Steph
Both Chloe and Steph were exceptional
Friendly very helpful and knowledgeable and courteous
Both were a delight to deal with
Both went above and beyond with no fuss and a super pleasant demeanour
February 13, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback for both Chloe & Steph
I give Donna 5*
As always Donna was efficient, patient and so pleasant, always a smile on her face, even after a very long day!
February 7, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Great staff
Great staff, we are going to Prague soon the lady who look after us was very pleasant and very helpful, she has been to Prague and give us a lot of information about our hotel and it's location
February 11, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Steph was amazing she was very…
Steph was amazing she was very knowledgeable and thorough
February 10, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Amazimg service with chole cant tjank…
Amazimg service with chole cant tjank her enough .... very nice and pleasant..
February 8, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Donna was very professional and made…
Donna was very professional and made the whole holiday experience stress free and easy. Would highly recommend this branch.
February 7, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :) x
Amy was so attentive & thorough finding…
Amy was so attentive & thorough finding exactly what we wanted at the best price.
February 6, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Great staff at Hays Ballymena
The lady we dealt with was friendly and very helpful.
She was professional and got our holiday booked and documents printed with a smile
February 3, 2026
Reply from Hays Travel - Ballymena
Maureen,
We're so happy to hear that the booking process was smooth and pleasant! Thank you for acknowledging our team's professionalism and friendliness; we appreciate it!
ballymena.fairhill, Hays Travel
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
My bucket list holiday
My daughter and I got an amazing sales personnel she gave us pros and cons in booking our dream holiday, she made everything straight forward and easy to understand she was friendly, approachable and a lovely personality. We will be back to arrange another holiday with the same sales person. I couldn't praise her and Hays travel enough.
January 18, 2026
Reply from Hays Travel - Ballymena
Wow, what an amazing review for Kelli - thanks so much for your lovely words :)
Hays Travel
Friendly and accommodating. Nothing was too difficult
Great communication online. Very helpful. Staff member was on her way home when we called to store but stayed late to talk about different options..
February 1, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback. It was honestly our pleasure :)
Was a stress free experience was dealt…
Was a stress free experience was dealt with promptly and was offered everything I asked for plus some more.
Would definitely book through them again!
January 23, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback - I'll be sure to pass this to Amy :)
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