My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
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My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
Donna at Hayes sorted everything out for us. Made sure our accommodation was suitable and secured us the best price, made sure we have assistance for a couple of us who need it. Nothing too much troub... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
777 reviews
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Was a stress free experience was dealt…
Was a stress free experience was dealt with promptly and was offered everything I asked for plus some more.
Would definitely book through them again!
January 23, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback - I'll be sure to pass this to Amy :)
Chloe was great and took account of…
Chloe was great and took account of everything I needed.
January 30, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
Booking our Holiday
Amy was very helpful and went through different holiday options for us as we didn't know where we wanted to go.
She showed us different destinations and prices.We booked an 11 night holiday to Torremolinos.
January 29, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback Rhonda :) x
Reply from Hays Travel - Ballymena
Thanks for the great feedback :)
Member of staff was extremely helpful…
Member of staff was extremely helpful and was very friendly
January 27, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Excellent service as always great help
January 25, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab feedback :)
We’re welcomed and nothing was a…
We’re welcomed and nothing was a problem. Answered all our questions.
January 25, 2026
Reply from Hays Travel - Ballymena
Padraig O’Kane,
We appreciate you taking the time to leave this review. We're so happy to hear that you felt welcomed and all your questions were answered.
Hays Travel
Cyprus early get away
Chloe was excellent at her job.Found us the best holiday and price.Would have no problem booking again when I’m looking to go away.
January 23, 2026
Reply from Hays Travel - Ballymena
Patrick Mc Lean,
We're so happy to hear that you had such a positive experience and that we found you the best holiday and price. We appreciate your recommendation. Thanks!
Value for money and friendly staff
Very good staff at Hays Ballymena
Donna and her team go out of their way to get you sorted with a holiday
January 22, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback - and the treats :) x
First class service I have used Hays travel in Ballymena a few times before Highly recommend them Fantastic service Kelli was very…
Fantastic service Kelli was very helpful and gave me tips about the area
January 15, 2026
Reply from Hays Travel - Ballymena
Claire,
We are so happy to hear that our service was fantastic and that the tips about the area were helpful to you. We appreciate your review! I'll be sure to pass this to Kelli :)
Nice and cheap
Nice and cheap. And lady who felt with us was lovely and very polite.
January 16, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Friendly service
Amy was very friendly and knowledgeable. She listened to our travel needs and found us a deal within our budget.
January 16, 2026
Reply from Hays Travel - Ballymena
Thanks for the fab review. I'll be sure to pass this to Amy !
Donna went out of her way to enable us…
Donna went out of her way to enable us to book our holiday on Monday. She has always been very helpful to us as a result we book with hayes every year
January 14, 2026
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback Ciara! We'll be sure to pass this to Donna :)
The lady dealing with me was pleasent
The lady dealing with me was pleasent, knowleagable and helpful. The whole experience was quick and easy.
January 13, 2026
Reply from Hays Travel - Ballymena
Janet Purcell,
We appreciate your kind words! We're so glad the experience was quick and easy, and that you found our team member pleasant and helpful.
Reply from Hays Travel - Ballymena
Good afternoon. I have tried to call you regarding your recent comments unfortunately to no avail. I will reach out again on Saturday 21st February. If you would like to call me to discuss sooner, you can call me on 028 2553 0019. Kind regards, Donna
Reply from Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
We felt we were not being pushed into a…
We felt we were not being pushed into a holiday, all our needs were met and the girl was very welcoming.. although I have not received all paperwork via email yet, but hopefully that arrives today
January 12, 2026
Reply from Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
Making the right choice
We were unsure of the destination of our next holiday but Stef printed out various choices which allowed us to make the right choice.. so big thanks to Stef and her team.
January 4, 2026
Reply from Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
We appreciate your kind words! We are happy Amy provided such great service.
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