My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
Donna at Hayes sorted everything out for us. Made sure our accommodation was suitable and secured us the best price, made sure we have assistance for a couple of us who need it. Nothing too much troub... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great offers available
Friendly, knowledgeable, helpful staff who were eager to assist me to find the best deal. Also followed up with email regarding other holidays I had looked at. Great choice of offers which can be booked with a deposit. Can also pay in installments if you need to.
January 9, 2026
Reply from Hays Travel - Ballymena
Thanks for the great feedback - I will be sure this is passed to Chloe :)
Reply from Hays Travel - Ballymena
Thanks for the feedback :)
Super star staff
Extremely helpful staff, really pleasant to talk to and very professional. We're really looking good forward for this holiday.
November 30, 2025
Reply from Hays Travel - Ballymena
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and pleasant. We hope you enjoy your holiday!
Reply from Hays Travel - Ballymena
We appreciate your continued support and are so glad that you find our service helpful and effective.
Friendly staff member who made sure we…
Friendly staff member who made sure we got the holiday we wanted at a great price.
January 6, 2026
Reply from Hays Travel - Ballymena
We appreciate your positive feedback!
Amy 1
Amy was very helpful throughout visit.
Nothing was a bother to her and very patient
Great personality
As a customer will come back again
January 6, 2026
Reply from Hays Travel - Ballymena
We're happy to hear that your visit was so positive! It's great to know that Amy was helpful and patient. We appreciate your feedback and look forward to seeing you again.
Amy was so helpful.
Amy was so helpful.
Went over and beyond to find a perfect hotel for us to stay.
Communicating was smooth.
December 31, 2025
Reply from Hays Travel - Ballymena
Thank you for your positive feedback!
Emails response to in a timely fashion…
Emails response to in a timely fashion and advice provided when needed
November 23, 2025
Reply from Hays Travel - Ballymena
Thank you for your positive feedback; it means a lot to us.
Our agent Donna was very helpful and…
Our agent Donna was very helpful and covered everything we needed. Will continue to use Donna again as always go beyond to get us exactly what we need.
December 21, 2025
Reply from Hays Travel - Ballymena
We appreciate your fantastic feedback! It's great to hear that Donna was so helpful and met your needs. We look forward to assisting you again!
City break planning
I went in on the spur of the moment with little or no thought or planning, yet ended up with the perfect city break Birthday present for my husband.
Fabulous help and infinite patience.!
November 29, 2025
Reply from Hays Travel - Ballymena
Thank you for your great feedback!
Great help was appreciated as this was…
Great help was appreciated as this was a multi flight booking and everything was sorted very efficiently by Donna
December 7, 2025
Reply from Hays Travel - Ballymena
We're happy to hear that the multi flight booking was sorted efficiently. We appreciate you taking the time to leave us such positive feedback.
Reply from Hays Travel - Ballymena
We appreciate you taking the time to share your experience; we're so happy to hear you feel welcome with our team.
Excellent customer service
Excellent customer service. Very friendly and knowledgeable.
November 29, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Thanks so much Donna in Hayes Ballymena…
Thanks so much Donna in Hayes Ballymena .. we got our holiday booked so quickly and efficiently as usual made it all so easy!! Amanda Ballymena
December 2, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Fairhill, Ballymena ladt visited 28.11.25
Friendly, helpful staff. My go to place when looking to book a holiday.
November 28, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Kelly with humour
Kelly served my wife and I she had a good sence of humour which made the booking for the holiday fun to do
November 23, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Amy our travel consultant was very…
Amy our travel consultant was very helpful and efficient. Great service as usual.
November 15, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Not wheelchair friendly and to far from main attractions
Tracey is on a wheelchair so before we booked the hotel we asked if it was accessible or wheelchair friendly they said yes it was it turned out to be on a massive hill which took me 15 minutes to push her up there where trams near the hotel but they aren't wheelchair friendly
November 16, 2025
Reply from Hays Travel - Ballymena
Many thanks for taking the time to give us your feedback - we will be in touch shortly to discuss this with you.
Always very good information on my…
Always very good information on my holiday booking ,very friendly staff made me feel comfortable
November 16, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.