We booked are holiday this week to torremolinos,Donna has arranged our holidays for the past few years, always gives us really good advice.All the staff in the Ballymena office are very curtious the m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always very good information on my…
Always very good information on my holiday booking ,very friendly staff made me feel comfortable
November 16, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Friendly and very helpful
Friendly and very helpful. Looking forward to our dream holiday and booking with yourselves in the future.
November 23, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
A pleasant experience
I called into Hays Travel in the Fairhill Shopping Centre in Ballymena, not to book a holiday, but to purchase some travel vouchers for my Son and Daughter in Law for a Christmas present. I have to say the young lady who attended to me was so pleasant, helpful and a pleasure to talk to. If I was booking a holiday it would certainly have given me the incentive to book one with Hays Travel as it was such a pleasant experience.
November 21, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Fantastic service
The staff have been excellent at sorting out our travel arrangements to America. They were responsive and offered a number of options and made the whole process easy and clear. Can’t recommend them enough
November 18, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Very helpful agent
Really helpful agent Steph, spent time lokkoing at possible options and offered great advise. Very happy to recommend!
November 10, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
The travel agent Any was very…
The travel agent Any was very professional. She searched for the best deal and was able to get us a really good price. She made us feel at ease, as I normally would book my holidays online. Amy is a credit to the company.
November 16, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Whole experience was professional
Whole experience was professional, staff helpful and questions answered.
November 14, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Experienced and very helpful sraff
Greeted as you arrived and offered assistance quickly.
Experienced staff and understood what type of holiday we wanted.
November 7, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely comments! :)
Reply from Hays Travel - Ballymena
Thanks very much for the great review! :)
Kelly at Ballymena Hays made booking…
Kelly at Ballymena Hays made booking the holiday so easy explained clearly what we were getting.
October 30, 2025
Reply from Hays Travel - Ballymena
Thanks very much for the great review! :)
My perfect holiday
I knew exactly the holiday I wanted to organise and Hays delivered.
October 28, 2025
Reply from Hays Travel - Ballymena
Thanks very much for the great review! :)
A really friendly and relaxed team who…
A really friendly and relaxed team who explained everything a d answered our questions and put as at ease about booking our first cruise we are looking forward to it so much such a friendly happy team in Ballymena 😎
October 26, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely feedback :)
We have always found the staff very…
We have always found the staff very friendly and helpful anytime we have been in
October 22, 2025
Reply from Hays Travel - Ballymena
Thanks for the great feedback! :)
Staff are fantastic
October 12, 2025
Reply from Hays Travel - Ballymena
Thank you for the great review! :)
They are amazing
They are amazing. Excellent response to any query. Found exactly what we needed. Wont hesitate to use again. Staff were great
October 17, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback! :)
Reply from Hays Travel - Ballymena
Thanks for the lovely review! :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback! :)
Very friendly and professional with a…
Very friendly and professional with a quick response
October 5, 2025
Reply from Hays Travel - Ballymena
Thanks for the great review! :)
Always take time to get you what you…
Always take time to get you what you want and are knowledgeable of the holiday spots
October 14, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.