We booked are holiday this week to torremolinos,Donna has arranged our holidays for the past few years, always gives us really good advice.All the staff in the Ballymena office are very curtious the m... See more
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My travel agent Chloe was extremely helpful and made my visit very enjoyable. I am looking forward to my cruise in May 2027 and know if I have any worries I can drop in and discuss them with her.
My sister and I have used Hayes Travel to arrange a couple of holidays. Staff members extremely helpful, pleasant and informative! Hotel and travel arrangements where made easy. We would not he... See more
Company replied
All the staff extremely friendly and helpful with advice and tips. The booking process was straight forward and fast, good deals on foreign currency. We have booked 5 trips with Hays, all have been fa... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, United Kingdom
- 02825530019
4.9
Excellent
779 reviews
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Donna has has built a great team
Donna has has built a great team. Made my visit relaxing and even fun. There knowledge is excellent. Got my money exchanged and even checked in for my flights. Came away with a great deal. First time solo travelling.
I used to teach customer care and I can safely say the Ballymena team are a credit to Hayes Travel.
Thank you all
October 5, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the lovely review Sandra :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback! :)
Reply from Hays Travel - Ballymena
Thanks so much for the lovely review!
Friendly and helpful staff couldn't fault
October 7, 2025
Reply from Hays Travel - Ballymena
Thanks so much for the great review!
Very helpful and approachable
Very helpful. Could not ask for better advice. Great at helping us get the right deal. 😊
October 5, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Our experience was great and Steph was…
Our experience was great and Steph was knowledgeable and very down to earth,
October 4, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Very helpful and explained everything…
Very helpful and explained everything clearly. Very helpful to me a solo traveller
September 20, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Staff were very friendly
Staff were very friendly, courteous and friendly. I explained the type of holiday which I was looking for and the staff went out of their way to get me sorted with one which suited me best, at the right time of year and within my budget.
September 27, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback - I will be sure to pass it on to the team :)
Donna knew exactly what I wanted
Donna knew exactly what I wanted. I picked the cruise and she had me all sorted and booked.She was very helpful and thorough.Thanks Donna.
September 7, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback Emily :)
Will only book with donna in ballymena…
Will only book with donna in ballymena she is fantastic and knows what she is talking about. Superp service.
September 24, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback Joe :)
Always so helpful in every way
September 23, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
As always lovely friendly staff,and go…
As always lovely friendly staff,and go way and beyond to assist you in meeting and tailoring your best holiday needs ,what else can I say a great we team.
September 19, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Shanice in Ballymena extremely helpful
Shanice in Ballymena branch was really helpful in planning our trip to New York, getting us a fantastic package!
September 16, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
The holiday search was tailored to give…
The holiday search was tailored to give us different options in line with what we had asked for.
Staff were very helpful, particular mention to Donna and Steph.
September 12, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Found cloie very friendly and helpful
Found cloie very friendly and helpful
Easy to talk to
And everything we asked for she achieved
Office clean well laid out
Will be back to book a cruise
Well done to the staff
September 11, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
Friendly staff member
Friendly staff member. Very knowledgeable. Fast efficient service.
September 10, 2025
Reply from Hays Travel - Ballymena
Thanks for the lovely feedback :)
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