Hays Travel - Banbridge Reviews 

517
TrustScore 5 out of 5

4.9

Newry Street 51, BT32 3EA Banbridge, Northern Ireland, GB


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Rated 5 out of 5 stars

We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more

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Rated 5 out of 5 stars

My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more

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Rated 5 out of 5 stars

Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more

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Rated 5 out of 5 stars

Seen a city break online , phoned the shop to book it staff friendly and very helpful and explained what was included in the package trip . They also explained about local taxes . All paper work came... See more

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Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom

  • 02840648590

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

126,693 reviews in the last 12 months

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Rated 4 out of 5 stars

SO HELPFUL HIGHLY RECOMMEND

We dealt with Karen Walsh who was very professional, friendly, very informative and overall a great help. Karen is an exceptional asset to Hays Travel.

July 30, 2025
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Rated 5 out of 5 stars

I fantastic service

I fantastic service
Friendly and really helpful staff

July 22, 2025
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Rated 5 out of 5 stars

Great experience very helpful

Great experience very helpful, friendly and had a laugh along the way, would definitely recommend and will be back again

July 19, 2025
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Rated 5 out of 5 stars

Perfect

Only had to tell Karen who we were. Holiday booked to perfection. In about 15 mins over the phone.

July 22, 2025
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Rated 5 out of 5 stars

Banbridge Hays Travel

Roxy and Karen the manager made the experience very easy and talked us through all the steps. Even taking time out to compliment my daughter on her style as my daughter has autism this made her day as she finds the public a very harsh place too be different. Thanks again..

July 15, 2025
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Rated 5 out of 5 stars

Our first cruise 🛳

Karen Walsh was great at explaining all aspects of booking our first cruise and gave us several options with different itineraries. We have now booked and are so looking forward to it!

July 20, 2025
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Rated 5 out of 5 stars

The lady on the phone from Hays Travel…

The lady on the phone from Hays Travel was very helpful and accommodating. She helped checked the availability of the Italian F1 Grand Prix next year in September 2026 and I was able to book it.

July 12, 2025
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Rated 5 out of 5 stars

Leanne was very very helpful

Leanne was very very helpful. She took time to find the best cruise ship, route and certainly a good price
She always had a smile on her face

July 9, 2025
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Rated 4 out of 5 stars

Great help

The woman who helped me with my booking was great. She understood just what I was looking for and I am looking forward to enjoying my holiday

July 7, 2025
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Rated 5 out of 5 stars

River cruise…

We had the pleasure of booking with Karen Walsh who was fantastic from start to finish. Nothing was a problem she was knowledgeable, pleasant and put together a great river cruise for us.

July 5, 2025
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Rated 5 out of 5 stars

September Holiday-Banbridge Branch …

Karen and the manager where absolutely brilliant.. they tried so many places for a fussy me and got the exact place we were looking at a superb price.. Excellent service

July 5, 2025
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Rated 5 out of 5 stars

My experience with the staff was very…

My experience with the staff was very helpful and understanding to my needs. They were prompt at returning phone calls and seeing to ensure things were correct. As my holiday is not for some time yet, I look forward to further discussions and updates

July 4, 2025
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Rated 5 out of 5 stars

Karen Lavery is just great

Karen Lavery is just great, friendly atmosphere in the shop and just a great place to check out ur holidays and can have confidence knowing what Karen has bkd for u will be excellent. All the girls are lovely.

July 1, 2025
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