We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more
Company replied
My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more
Company replied
Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more
Company replied
Seen a city break online , phoned the shop to book it staff friendly and very helpful and explained what was included in the package trip . They also explained about local taxes . All paper work came... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leanne was very helpful and professional in sorting out our holiday.

Reply from Hays Travel - Banbridge
We dealt with Karen Walsh who was very professional, friendly, very informative and overall a great help. Karen is an exceptional asset to Hays Travel.

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge
Great experience very helpful, friendly and had a laugh along the way, would definitely recommend and will be back again

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge
Only had to tell Karen who we were. Holiday booked to perfection. In about 15 mins over the phone.

Reply from Hays Travel - Banbridge
Roxy and Karen the manager made the experience very easy and talked us through all the steps. Even taking time out to compliment my daughter on her style as my daughter has autism this made her day as she finds the public a very harsh place too be different. Thanks again..

Reply from Hays Travel - Banbridge
Karen Walsh was great at explaining all aspects of booking our first cruise and gave us several options with different itineraries. We have now booked and are so looking forward to it!

Reply from Hays Travel - Banbridge
The lady on the phone from Hays Travel was very helpful and accommodating. She helped checked the availability of the Italian F1 Grand Prix next year in September 2026 and I was able to book it.

Reply from Hays Travel - Banbridge
Very friendly staff and very helpful, took a lot of time and made sure we got the right holiday to suit us .

Reply from Hays Travel - Banbridge
Karen In the banbridge store was an absolute gem in helping me choose a holiday. Extremely helpful and professional.

Reply from Hays Travel - Banbridge
Karen was extremely fast and helpful in organising and booking our cruise thank you 😊

Reply from Hays Travel - Banbridge
Leanne was very very helpful. She took time to find the best cruise ship, route and certainly a good price
She always had a smile on her face

Reply from Hays Travel - Banbridge
The woman who helped me with my booking was great. She understood just what I was looking for and I am looking forward to enjoying my holiday

Reply from Hays Travel - Banbridge
We had the pleasure of booking with Karen Walsh who was fantastic from start to finish. Nothing was a problem she was knowledgeable, pleasant and put together a great river cruise for us.

Reply from Hays Travel - Banbridge
Karen and the manager where absolutely brilliant.. they tried so many places for a fussy me and got the exact place we were looking at a superb price.. Excellent service

Reply from Hays Travel - Banbridge
My experience with the staff was very helpful and understanding to my needs. They were prompt at returning phone calls and seeing to ensure things were correct. As my holiday is not for some time yet, I look forward to further discussions and updates

Reply from Hays Travel - Banbridge
Karen Lavery is just great, friendly atmosphere in the shop and just a great place to check out ur holidays and can have confidence knowing what Karen has bkd for u will be excellent. All the girls are lovely.

Reply from Hays Travel - Banbridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.