Hays Travel - Banbridge Reviews 

517
TrustScore 5 out of 5

4.9

Newry Street 51, BT32 3EA Banbridge, Northern Ireland, GB


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Rated 5 out of 5 stars

We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more

Company replied

Rated 5 out of 5 stars

My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more

Company replied

Rated 5 out of 5 stars

Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more

Company replied

Rated 5 out of 5 stars

Seen a city break online , phoned the shop to book it staff friendly and very helpful and explained what was included in the package trip . They also explained about local taxes . All paper work came... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom

  • 02840648590

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

CRUISE SHOW - 1ST CLASS SERVICE

Attended the Cruise Show at the Stormont Hotel. Spoke with Karen from Hayes Banbridge store. First class customer service. Very friendly and professional. Introduced us to the rep from the cruise company we were thinking of booking with. Thank you Karen. We're looking forward to our next cruise.

September 28, 2025
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Reply from Hays Travel - Banbridge

Lovely to see you both at our Cruise Event. Thank you for your review

Rated 5 out of 5 stars

Karen in Hays Banbridge is fantastic

Karen in Hays Banbridge is fantastic. Works to meet the customers needs and nothing is ever too much trouble.

September 20, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

Banbridge hays travel

The staff at banbridge are brilliant nothing is too much trouble for them to help us get the best holiday we could get, they can accommodate everything from helping with honest reviews on destination to best deals on foreign currency, will always use them.

September 13, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

Leanne made booking our holiday very easy

Leanne was very helpful and helped me decide where I wanted to go on holiday. She was friendly, courteous and knowledgeable. My holiday was booked with ease and I’m really looking forward to it 😎

September 12, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

Super service

Karen was extremely helpful getting me a good deal for my holiday.

September 6, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

We wesed with the service…suitable to

We were very pleased with the service we got. This was our first time to book through Hays and would definitely recommend it. Leah was extremely helpful and knowledgeable with regard to our destination and what we wanted from our holiday. Very impressed.

September 3, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

Great customer service

Booked a cruise with the manager Karen. Nothing was too much trouble I was looking to book 14 of us so it was trying to suit everyone. Karen went out of her way to ring the company to check we were getting what we wanted and needed. Very helpful, we would definitely recommend and will definitely go back here.

August 22, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

First time I have booked with Hays…

First time I have booked with Hays travel in Banbridge. Both ladies were very nice and were able to answer all my questions before I booked. Will most definitely be booking again with them in the future.

August 6, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

First class service as always when…

First class service as always when booking with Hays , everything was explained in full which made it very easy from our side , keep up thd good work 👏

August 3, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

Leanne took time to search cruihse…

Leanne took time to search cruise options for where I was hoping to go and took on board some concerns I had, coming up with a more suitable cruise. Everything was clearly explained and all documents emailed to me very quickly.

July 31, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

Rated 5 out of 5 stars

Booking enquiry

Karen was extremely helpful when making my booking. She looked at prices for 2 and 3 sharing and called back with information. Very pleasant to deal with

July 25, 2025
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Reply from Hays Travel - Banbridge

Thank you for your review

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