Hays Travel - Banbridge Reviews 

517
TrustScore 5 out of 5

4.9

Newry Street 51, BT32 3EA Banbridge, Northern Ireland, GB


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Rated 5 out of 5 stars

We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more

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Rated 5 out of 5 stars

My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more

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Rated 5 out of 5 stars

Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more

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Rated 5 out of 5 stars

Seen a city break online , phoned the shop to book it staff friendly and very helpful and explained what was included in the package trip . They also explained about local taxes . All paper work came... See more

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Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom

  • 02840648590

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Leanne was brilliant

Leanne was brilliant. Highly recommend her again well done.

November 14, 2025
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Rated 5 out of 5 stars

We have used Karen to book 2 holidays…

We have used Karen to book 2 holidays within the space of a week. She has been amazing, very knowledgable, very friendly and an all round great service. We have since recommended Karen to friends, who have also booked this week. Can’t thank her enough!

November 1, 2025
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Rated 5 out of 5 stars

Simply the best

Good friendly staff, go way and beyond to make sure all your requirements are met. Wouldn't go anywhere else

November 7, 2025
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Rated 5 out of 5 stars

Karen walsh was amazing took the time…

Karen walsh was amazing took the time to search for our amazing cruise for next yr and offered us the different options nothin was a bother to her .. she is such a beautiful person and so good at her job .. will definitely be bookin with her from now on x

November 6, 2025
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Rated 5 out of 5 stars

The agent was helpful

The agent was helpful, knowledgeable, efficient and friendly.

October 25, 2025
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Rated 5 out of 5 stars

Very Helpful

Staff gave lots of holiday options and great advice also answered lots of queries and concerns.

October 14, 2025
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Rated 5 out of 5 stars

The knowledge and support of your agent…

The knowledge and support of your agent was just excellent from start to finish, nothing was any trouble for her. She secured us an excellent holiday deal.

October 19, 2025
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Rated 4 out of 5 stars

Excellent

All details well explained

October 18, 2025
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Rated 5 out of 5 stars

Leah is an absolute gem

Leah is an absolute gem, very friendly and went above and beyond to get me sorted.

October 14, 2025
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Rated 5 out of 5 stars

Great service

Great service
When staff said they would email me information, or return a call promptly, they did .

October 7, 2025
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Rated 5 out of 5 stars

Professional and comprehensive service.

Very professional and comprehensive company. We booked a 6 week holiday to Australia with them this year and on the basis of that positive experience are booking a cruise at the moment. Leanne has been excellent. Being able to purchase and sell back foreign currency is a useful service.

October 1, 2025
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Rated 5 out of 5 stars

Lovely friendly staff and very helpful

Lovely friendly staff and very helpful. I knew where I wanted to travel, so this made the process quicker and easier for all. I booked with Hayes last year as well because I had a positive experience.

September 20, 2025
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Rated 5 out of 5 stars

Very helpful

Leanne was great! Got us prices straight away and took the time to explain everything as we are new to cruising! Her colleague which I also spoke with was also great showed me staterooms and different decks of the ship! Nothing was too much trouble 🤩

October 1, 2025
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