As always helpful pleasant staff who always get us sorted out with the holiday we want. No matter whether we get an employee who knows us or not we still get a first class service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would like to thank Julie-Anne for her friendly and professional approach to helping us book our first holiday to lindos. Hadn’t used Hays travel before and found the process very easy.
Company replied
As per my last review we found Robyn so warm and welcoming, that we booked another holiday 20 minutes later . Her kowlege of travel and what each person needs individually is commendable. Her custo... See more
Company replied
Once again to talk about holiday 2027, Julietanne showed time and patience, very informative as to what we were looking for, needless to say we booked once again. Always a pleasure to talk with, reme... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33 Bloomfield Shopping Centre, BT19 7HB, Bangor, United Kingdom
- 02891897585
4.9
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback regarding the service you received in store!
Excellent experience going in,very…
Excellent experience going in,very friendly and relaxing atmosphere.Georgia was very knowledgeable and polite and friendly.We are going back again.
July 19, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your kind comments
The easy efficiency and receiving what…
The easy efficiency and receiving what I had requested was excellent. I was listened to and got best advice. I will return for my next trip later in the year. Thank you.
July 20, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your kind comments
So welcoming from the second we stepped…
So welcoming from the second we stepped in the door. Such friendly people who helped us get the date and deal we wanted!
July 13, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for taking the time to leave such kind comments
Booking was handled very efficiently…
Booking was handled very efficiently and completed very quickly. Travel agent was very helpful and friendly. They answered all our questions without hesitation. Such an easy process. Thank you.
July 7, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback it is fantastic to see how friendly & helpful the team were on your visit to Hays Travel Bangor Bloomfield!
Very friendly and helpful staff made…
Very friendly and helpful staff made booking easy with sound advice.
July 12, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thanks for your lovely comments, hope to see you instore again soon
The young lady was very professional…
The young lady was very professional with the booking process. Courteous and well mannered. Excellent service.
July 10, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thankyou for your lovely comments, hope to see you instore again soon
Robyn was so patient while I shared her…
Robyn was so patient while I shared her searches for our holiday into the group chat amd waited for responses. She found us several options choose from. She made the whole process easy.
July 7, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback!
Terrific Staff
Terrific, fast and professional service from all staff. Very caring and understanding in their attitude as always.
July 7, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently receive such caring and professional service from our team.
Robyn is very knowledgeable about travel
As per my last review we found Robyn so warm and welcoming, that we booked another holiday 20 minutes later . Her kowlege of travel and what each person needs individually is commendable. Her customer service is excellent and she puts at ease explaining things to that are too technical for older people . Thank you Robyn x
July 6, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Zara was a great help to us
Zara was a great help to us, friendly and professional, we would never buy a holiday with any other travel agent.
July 6, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Staff were extreemly helpful
June 28, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your fab feedback it is amazing to see the team were so friendly and helped you get the holiday you wanted!
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback we really appreciate it!!
Claire
Claire , who dealt with our booking was very pleasant and helpful, nothing was a problem for her.
This company, I think is very approachable and easy to talk to, they help in any way they can.
June 26, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
I've booked with Hays multiple times…
I've booked with Hays multiple times and as always the service is brilliant. Staff are extremely helpful and friendly. Any questions are answered in a timely manner.
July 3, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for taking the time to leave such lovely comments
Staff very helpful and friendly holiday…
Staff very helpful and friendly holiday booked very efficiently.
July 2, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your kind comments
Very helpful travel agent offering…
Very helpful travel agent offering great advice and communication prior to and during the booking process
June 25, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback!
It is great to see that you had such a positive experience whilst in store & found our staff so helpful!
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback!
We are so pleased you got exactly the holiday you wanted! Enjoy every minute of your Getaway!
Hazy days ☀️
A very seamless and easy way of booking your holiday. Everything is done for you and all you have to do is turn up to the airport with your passport. A* highly recommend Hays travel.
June 24, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback! We are so pleased you find our service worthy of 5 stars we love hearing positive feedback like this!
AD IN THE WINDOW
AD IN THE WINDOW, DESTINATION WAS WHAT I WANTED, OFFER DATE WAS WHEN I WANTED. ASKED FOR AN INFORMATION LEAFLET, CONFIRMED 1 HOUR LATER.
June 30, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your positive feedback we are so pleased to see you got exactly what you wanted confirmed so quickly!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.