As always helpful pleasant staff who always get us sorted out with the holiday we want. No matter whether we get an employee who knows us or not we still get a first class service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would like to thank Julie-Anne for her friendly and professional approach to helping us book our first holiday to lindos. Hadn’t used Hays travel before and found the process very easy.
Company replied
As per my last review we found Robyn so warm and welcoming, that we booked another holiday 20 minutes later . Her kowlege of travel and what each person needs individually is commendable. Her custo... See more
Company replied
Once again to talk about holiday 2027, Julietanne showed time and patience, very informative as to what we were looking for, needless to say we booked once again. Always a pleasure to talk with, reme... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33 Bloomfield Shopping Centre, BT19 7HB, Bangor, United Kingdom
- 02891897585
4.9
Excellent
992 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had great service from Leanne in the…
We had great service from Leanne in the Bloomfield Bangor Co Down, she is always smiling and its a pleasure to book our holiday ( three a year ) with her.
June 30, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for the lovely feedback regarding the service Leanne always provides you with! We are delighted to see you have such a positive experience EVERY time!
Staff were helpful and friendly made…
Staff were helpful and friendly made booking very efficient and straightforward
June 21, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback! We are delighted to see the staff made you feel very welcome in the Hays Bangor Bloomfield store!
We were very well looked after by…
We were very well looked after by Claire in Hayes Bangor. All staff were very friendly and welcoming
June 28, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your kind comments
Staff was attentive and listened to my…
Staff was attentive and listened to my wishlist.
June 27, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for taking the time to leave such lovely feedback
Clare (Bloomfields Bangor) was…
Clare (Bloomfields Bangor) was absolutely fantastic. So helpful. Very friendly. We honestly couldn’t have received better service. Great advice about the area-very knowledgeable. Made booking our holiday seamless.
June 26, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Seamless First Class Experience
I contacted Hays to price bookings for next year and spoke to Velizara. She was incredibly friendly, helpful and professional.
Although I already knew where I wanted to visit Velizara listened intently and with enthusiasm! Velizara was able to offer some further suggestions to enhance my holiday choices.
A seamless first class experience!
Thank you Velizara
June 23, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Hiya Sheena,
Thank you so much for your lovely feedback! It is great to see Velizara provided you with such a high level of service!
Brilliant customer service again and…
Brilliant customer service again and the staff are so helpful
April 2, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Zara was very well informed and made my…
Zara was very well informed and made my booking plain sailing
June 21, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Hiya Lorraine!
Thank you so much for your lovely feedback about Zara's Service. She will be so pleased to see your praise!
Alicante holiday
Claire the travel agent was very pleasant courteous and nothing was too much trouble. She got our holiday to Alicante booked. Stress free.
June 18, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you so much for your lovely feedback it is great to see how highly you thought of Claire's service :)
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback! :)
Always a good experience with Hays…
Always a good experience with Hays Travel, the staff are lovely
June 17, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback I am delighted to see you find our team members to be so friendly & helpful!
Staff are very knowledgeable helpful as…
Staff are very knowledgeable helpful as usual and friendly!
June 13, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Hiya Gary!
Thanks for your great feedback we really appreciate it. Thank you for booking with us again!
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Quick and easy
Great communication and quick and accurate help with finding the best deal in price and excellent resort holiday spot.
June 12, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback! :)
young lady very helpful great smile
June 8, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback
Reply from Hays Travel - Bangor Bloomfield Centre
Hi Jennifer thank you so much for kind words! Velizara will be so pleased to see she provided such a helpful service!
Very friendly and helpful staff.
March 18, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback! :)
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for you lovely feedback :)
Great service
Knowledgeable and friendly girl, transaction was straight forward and quick. Have had quite a few holidays with Hayes, can't fault them in anyway. Would highly recommend.
June 6, 2026
Reply from Hays Travel - Bangor Bloomfield Centre
Thank you for your lovely feedback! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.