Lucy has given her usual level of service and continues to go the extra mile for us! Her out of hours working checking emails that coincides with Mauritius 🇲🇺 time is commendable! She is tur... See more
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From walking into the travel agents we get the best travel information available from our travel consultant We go through the best options on where to go with the best prices. Nothing is too much tr... See more
Company replied
Amelia was brilliant she managed all of my disability needs for airport and hotel We are flying to Torromlinos. She ticked off all our preferences and aids. Amelia works for the Barnard Castle hays... See more
Company replied
We haven't booked with Hays Travel before however after this experience we definitely will do in future. Vanda was extremely helpful, knowledgeable and efficient. We are really looking forward to our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
541 reviews
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Mauritius 🇲🇺 Wedding
Lucy has given her usual level of service and continues to go the extra mile for us!
Her out of hours working checking emails that coincides with Mauritius 🇲🇺 time is commendable!
She is turning out to be an exceptional wedding planner!
Can’t thank Lucy and the team at Barnard Castle enough!
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
From walking into the travel agents we…
From walking into the travel agents we get the best travel information available from our travel consultant
We go through the best options on where to go with the best prices. Nothing is too much trouble. Everything is talked through including any extras we might need. Thanks Vanda
Would not go anywhere else but Hays
July 12, 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send me some feedback. It is always great to see you in branch and I enjoy helping you get your holidays booked. Vanda
Reply from Hays Travel - Barnard Castle
It was an absolute pleasure to see you in store and be able to help with your enquiry. Thank you for the feedback. Vanda
First time booking at Hays Travel.
We haven't booked with Hays Travel before however after this experience we definitely will do in future. Vanda was extremely helpful, knowledgeable and efficient. We are really looking forward to our trip in September.
July 11, 2026
Reply from Hays Travel - Barnard Castle
Thank you so much for this lovely feedback. It was great to see you in branch and I hope you enjoy your holiday and that I can help you in the future with your holiday bookings. Vanda
Amelia was brilliant she managed all of…
Amelia was brilliant she managed all of my disability needs for airport and hotel
We are flying to Torromlinos. She ticked off all our preferences and aids. Amelia works for the Barnard Castle hays shop
July 10, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you and I am glad we managed to get you booked on your holiday. I hope you have a fab time :) Thanks, Amelia
I went to Hays with the thought of…
I went to Hays with the thought of holiday in Italy next year but wanted to visit a few places while there, Vanda took all details and dates and after a few days had me all sorted, Im visiting all the places I wanted to go and flights from local airport, fab hotels, internal trains from one place to another and a guided tour of pompeii with lunch included in sorrento.....cant wait to go, all thanks to Vanda at Hays
June 28, 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some lovely feedback. It was great to be able to help you get this amazing holiday booked and to see you in store to get everything confirmed. So much to get excited for now. Vanda
Great service
We had to wait for an available rep, while at waiting we were offered drinks etc. so a great start. When a rep was available she (Amilia) was superb. She listened to what we wanted and found us a perfect holiday.
July 7, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you both and I am glad we got the perfect hotel to celebrate your honeymoon!! Can't wait to hear all about it :) Thanks, Amelia
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It is always a pleasure seeing you in the branch :) Thanks, Vanda
Very helpful and friendly staff
June 30, 2026
Reply from Hays Travel - Barnard Castle
Thank you for sending us some feedback. It was great to see you in branch and to be able to help you get your holiday booked. Vanda
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some feedback. Lucy
Reply from Hays Travel - Barnard Castle
Thank you for your feedback, it was great to be able to help you with your booking again. Vanda
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We hope you have an amazing holiday :)
Reply from Hays Travel - Barnard Castle
Thank you for your kind review. I hope you have an amazing holiday and I can't wait to hear all about it. Thanks, Vanda
Very enthusiastic and helpful.
June 18, 2026
Reply from Hays Travel - Barnard Castle
Thank you very much for taking the time to send feedback. It was lovely to chat with you in branch and to be able to help you get your holidays booked. Vanda
The time taken to understand my…
The time taken to understand my personal preferences and to ensure the holiday fit the bill. Thanks Vanda
June 14, 2026
Reply from Hays Travel - Barnard Castle
Thank you for the feedback. It is great to be able to help you get your holidays booked. Vanda
Such friendly & efficient staff
June 15, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing time on both your cruise and your family trip :) Thanks, Amelia
Vanda went beyond excellence
Vanda went beyond excellence. Listened to what I had to say and thoroughly checked our requirements
June 13, 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some feedback. It was lovely to see you in store and a pleasure to help you get your holiday booked. Vanda
Fantastic support from Vanda in…
Fantastic support from Vanda in choosing our holiday. Thank you😊
June 13, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure getting your holiday booked :) Thanks, Vanda
Great service and personal care
I was greatly supported and helped as I changed my requirements a few times, I was shown patience and options that really suited us.
I’d like to mention Amelia at the Barnard Castle office as she has been exceptionally helpful.
June 4, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your amazing review! It was a pleasure finding your dream holiday and I know you will have a fab time :) Thanks, Amelia
Amelia was a great help
Amelia was a great help, helped explain certain areas for me and really made the booking process easy - can’t wait to go!
June 3, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure meeting you and I hope you have an amazing holiday! Thanks, Amelia
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