As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... See more
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Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.
Company replied
Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... See more
Company replied
VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
557 reviews
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Vanda was wonderful
Vanda was wonderful, so helpful. We didn’t really know where we wanted to go other than winter sun for 3/4 days. Helped us navigate our way to our destination based on our preferences. Listened, suggested and sorted us out exactly what we wanted. Very professional yet approachable. Will definitely be coming back ! Thankyou
February 28, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your kind review! I hope you have an amazing time. Thanks, Vanda
We enjoyed the whole experience of…
We enjoyed the whole experience of booking at a proper travel agents rather than on the net. Also the young lady who served us couldn’t have been more helpful.
March 1, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing time and I will look forward to seeing you in the future. Thanks, Amelia
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday - Thanks, Lucy
Very polite and friendly
Very polite and friendly. We got the holiday we wanted, very happy with the result in store.
February 27, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday and I will look forward to hearing all about it. Thanks, Hollie
Very impressed indeed for arranging the…
Very impressed indeed for arranging the holiday .
Thank you
February 24, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, I hope you have an amazing holiday! Thanks, Amelia
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some feedback. It was great to help you get your holiday booked. Lucy
usual excellent service from Lucy
usual excellent service from Lucy, efficient, polite, helpful
February 21, 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to give us some feedback. It is always great to help you get your holiday booked. Lucy
Good Customer Service
Excellent staff with Excellent knowledge.
We have used Hayes Travel at Barnard Castle for a few years now,.we have always had Excellent service.
All staff are always very friendly and go that extra mile to help you find your perfect holiday.
Keep up the good work
February 13, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We all hope you have an amazing holiday and look forward to speaking with you soon. Thanks, Team Barnard Castle
Always excellent customer service from…
Always excellent customer service from Amelia
February 17, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday. Thanks, Amelia :)
Holiday booking was made very easy by…
Holiday booking was made very easy by great advice and all round helpfulness.
February 15, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you and I will look forward to speaking in the future. Thanks, Vanda
Excellent service and with a smile
We were very well received by Hollie, she explained everything very well, talked us through all we needed to know, she was very friendly and thorough, made our experience a good one, we have used Hays for a number of years now, always very well looked after, thank you.
February 15, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it was great to meet you! I hope you have an amazing holiday! Thank you, Hollie
It was a very good experience with…
It was a very good experience with personal service.
February 13, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing time :) Thanks, Amelia
Excellent service from Amelia at the…
Excellent service from Amelia at the Hays Travel Barnard Castle branch. Took time to look into our options as a family and helped us book our holiday, parking and travel insurance all in one go. Would highly recommend.
January 29, 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to write this lovely review! I hope you have an amazing holiday! thanks, Amelia
We had a great experience booking our…
We had a great experience booking our holiday. Vanda our travel agent was fantastic and extremely helpful and knowledgeable. We always book with Hays such great service.
January 23, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We hope you have an amazing holiday and look forward to speaking with you soon. Thanks, Amelia
Barnard Castle office has a lovely atmosphere
Barnard Castle office has a lovely atmosphere we had to wait a while this was not a problem. When we saw Lucy she was great had everything double checked and we were all booked up. Keep up the great work
February 1, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We hope you have an amazing holiday and we look forward to seeing you soon. Thanks, Lucy & Amelia
Hays Barnard Castle…
Excellent service from a young lady called Amelia. Making our holiday booking easy and stress free.
February 1, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing time in Venice! Thanks, Amelia
Great work by Hollie
Thank you Hollie for all your help in booking our holiday to Croatia. From my initial phone call, Hollie explored exactly what we were looking for, so when we arrived at the Agents our options were already there. Decided on THE holiday, and now have something exciting to look forward to.
February 1, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing time. Thanks, Amelia
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday. Thanks, Hollie
Very professional and worth going…
Very professional and worth going through this firm who acted in my interest.
January 28, 2026
Reply from Hays Travel - Barnard Castle
Thank you for the lovely feed back. It was great to see you in branch and to be able to help you get your holiday booked. Vanda
We deal with Lucy.we’ve dealt with her…
We deal with Lucy.we’ve dealt with her for a long time. She’s always very friendly and helpful.
January 27, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We hope you have an amazing holiday :) Thanks, Lucy
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