As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... See more
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See what reviewers are saying
Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.
Company replied
Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... See more
Company replied
VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
557 reviews
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Exellent service
As usual professional friendly service from this branch will not use another travel agent to make my travel arrangements
Thankyou wanda
January 23, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your review! I hope you have an amazing holiday :)
Amelia was very helpful and kept me…
Amelia was very helpful and kept me updated at all time with various options
January 22, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you all have an amazing holiday. Thanks, Amelia
I phoned the Barnard Castle branch of…
I phoned the Barnard Castle branch of Hays Travel yesterday, where I spoke to Lucy Avery to book a holiday for myself, partner and grandson, I explained where we wanted to go and Lucy priced the package holiday for me. Every time I book a holiday I've found that the team have excellent customer service and nothing is too much trouble for them. I would like to thank Lucy for making me always feel welcome along with the other staff in the branch.
January 19, 2026
Reply from Hays Travel - Barnard Castle
Then you very much for taking the time to send us some lovely feedback. It is always a pleasure to see you in store and to help you get your holidays booked. Lucy
Holiday challenge
My partner and I weren't the easiest of customers as we are taking what will be a 15 and 17 year old away in summer and needed somewhere that would suit both, Amelia was very patient and professional and came up with somewhere where it suited us all.
January 18, 2026
Reply from Hays Travel - Barnard Castle
It was great to see you in branch and I am so pleased we got your holiday booked. Amelia
Vanda was really helpful finding our…
Vanda was really helpful finding our perfect cruise very knowledgeable .
January 18, 2026
Reply from Hays Travel - Barnard Castle
Thank you very much for taking the time to send us some feedback. It was a pleasure to see you both in branch and I loved helping you get your holiday booked. Vanda
Happy Customers
Our dealings once again with Amelia at Hays Travel, Barnard Castle, has been 5 star.
Nothing is too much trouble for Amelia and all information is done speedily.
January 10, 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some feedback. It is always a pleasure to help you get your holidays books. Amelia
As always very happy with Hays Barnard…
As always very happy with Hays Barnard Castle very friendly and professional. We get travel and seats booked so no worries at the airport.
January 15, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We hope you have an amazing holiday :)
Excellent friendly service
We called in to the Barnard Castle office which we have used before because of the excellent service we have received in the past. We found the same again this time. We were dealt with by Hollie who was extremely helpful and friendly. She listened to our needs and made the arrangement of our next holiday a very easy experience. Thanks again for the first class service.
January 9, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have a lovely holiday!
Always a pleasure to go into BC branch…
Always a pleasure to go into BC branch Never fail to get good service and staff are so easy to talk to
January 15, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday! - Lucy
Reply from Hays Travel - Barnard Castle
Thank you! We hope you have an amazing holiday :)
Lucy is really great of explain the…
Lucy is really great of explain the holidays to you and also finds the nice places to go
January 13, 2026
Reply from Hays Travel - Barnard Castle
Oh thank you for your kind review. I am always happy to help! - Lucy :)
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! Have an amazing holiday :)
Reply from Hays Travel - Barnard Castle
Thank you for your review! Have an amazing holiday - Vanda
Exactly what we asked for
I set out exactly what holiday we wanted and they came back to us the same day with options and prices.
Friendly and efficient service.
January 9, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday and I can't wait to hear all about it - Vanda :)
Great first time experience
Helpful, friendly, knowledgeable. Couldn’t have gone any better. Vanda found us a really good holiday for what we needed.
January 8, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing time - Vanda :)
Great customer service
Visited local branch to enquire about a holiday. The travel agent was very knowledgeable and helpful in deciding what was right for us as a family
January 7, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing holiday! - Vanda
Website was very hard to navigate and…
Website was very hard to navigate and find the holiday we wanted. Went into our local office to have a look. The travel agent (Amelia @ Barnard Castle) was so helpful and found us the perfect holiday. Highly recommend
December 31, 2025
Reply from Hays Travel - Barnard Castle
It was a pleasure to help you get booked and thank you for taking the time to send some feedback. Amelia
Amazing Iceland trip
Everything was well organised and straightforward right from the beginning of the trip.
Vanda from Barnard Castle branch has been fantastic with enquiries, booking, advice on tours.
January 4, 2026
Reply from Hays Travel - Barnard Castle
It was a pleasure to help you get your holiday booked. I hope you have had an amazing time and I do look forward to helping you in the future. Vanda
Amelia was really helpful
Amelia was really helpful, great to see a young person doing a great job.
January 3, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have a lovely holiday and I look forward to hearing about it when you return - Amelia :)
Friendly initial greeting
Friendly initial greeting. Smiling staff (which is a big bonus 😊) and the fact that we weren’t pushed into booking up. Very helpful.
January 4, 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review and taking the time to complete it :) I hope you have a wonderful cruise! - Vanda
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