Hays Travel - Barnard Castle Reviews 

Lucy was amazing and went through all the options available to us - she didn’t rush us and invested a fair amount of time with us.

Superb!

Lucy Avery, was very helpful and thorough, we will definitely book again. Thanks

Lucy has always booked our holidays. She is very knowledgeable about places to visit. Excellent at her job 👍👍very friendly ⭐⭐

Pleasant team. Really helpful

Came into shop on Monday 15th Dec we had a warm welcome as usual from the staff as always.We were approached by Hollie from Barnard Castle Branch who helped us throught booking our holiday for us.Thank you nothing was too much trouble

Vanda was very helpful and very knowledgeable about various holiday ideas.

Vanda was very helpful. All of my questions were answered with knowledge.

I would like to first and foremost give a huge shout out to Hollie, who worked with me to book a trip to Prague in October of next year. It was a fantastic deal I saw on the Hays Travel - Barnard Castle Facebook page and couldn’t resist. Hollie was friendly, professional and couldn’t have made the booking process easier. She talked me through the package over the telephone after sending over an email earlier that day with a comprehensive cost breakdown, including listing all of the optional extras which could be offered. She gave me time to ask any questions and clarify information about the booking throughout the process and worked tirelessly to ensure I was being given the most up to date information and that the costs were laid out transparently. She was knowledgeable, being a keen traveller herself, and could recommend not only excursions based on her own time visiting Prague but also advice on where to choose to sit on the plane when we opted to choose our own seating. The deposit link was easy to follow and instantly secured our booking with just a few details.

A further shoutout to Amelia who alongside Hollie stayed slightly past opening hours to complete the booking.

If you are thinking of booking, do call and ask for Hollie!

My first visit to this branch - the service was excellent, Thank you Lucy! Winter holidays booked for a surprisingly low price.

I called in at my local branch to ask if they could price matched a holiday I had seen else where. The service was swift, covered everything and more, with clear and concise advice. Knowledge of the destination was helpful. Very professional and friendly. Thank you.

Vanda booked my holiday to Greece for next year. She was really helpful and gave me lots of information about the area and what the prices will be like. She found me a really good deal that met all my needs e.g price, bed and breakfast and flights.

Makes planning your holiday straightforward
We used this branch to plan our 2024 trip and returned today. We know that Amelia will have helped us find the best choices to ensure our holiday goes smoothly. Thanks again.

Very good service

The staff were very pleasant and friendly, booking our holiday was easy with lots of helpful advice.
Extremely professional.

Very good service from initial enquire through to booking..

A warm, welcoming atmosphere and Lucy was a great help with booking our holiday, understanding the vibe that we were after!

Usual friendly service and always very helpful.

Lucy was brilliant she was in the shop and logged on at 8.30am to secure the cabin we wanted.

We couldn’t wish for a better service.

Great staff and know what you would like and go above to try and fine you the right holiday.