As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... See more
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See what reviewers are saying
Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.
Company replied
Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... See more
Company replied
VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
557 reviews
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Lucy and her team are always friendly…
Lucy and her team are always friendly when giving us advice about potential holidays.
October 2, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review! It is always a pleasure booking your holidays and we look forward to hearing all about your newest adventure! - Lucy
Reply from Hays Travel - Barnard Castle
Thank you for your kind review. I hope you have an amazing time and I will look forward to speaking with you soon! - Amelia :)
Helpful and friendly staff
Recently visited the branch to enquire about a Disneyland holiday. Amelia was very helpful, especially with helping us find the early morning flights we were after. Very happy with the service received and would return.
September 21, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you both and I am glad we were able to find the flights you were after :) I will look forward to speaking with you soon - Amelia :)
Kelsie Barnard Castle
Kelsie was fabulous from my first phone call to booking . All I can say is thank you 😊
September 16, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your feedback, I really appreciate it :D I hope you have the most amazing holiday - Kelsie
Kelsie
Kelsie, booked our holiday and parking without a hitch, and kept us informed all the way through the process. A pleasure to deal with her and Hays Travel ⭐️⭐️⭐️⭐️⭐️
September 13, 2025
Reply from Hays Travel - Barnard Castle
Thank you for you amazing feedback. Have a lovely holiday :) - Kelsie
Personalised accessible advice s way more than…
The service provided was way more than I expected. I have previously booked holidays abroad ( although not many!) online. The very knowledgeable and professional service was excellent. Our preferences were considered throughout as well as the restrictions that different holidays options brought: we didn't want to drive but still wanted to explore North Sardinia more widely. So happy!Thank you.
September 12, 2025
Reply from Hays Travel - Barnard Castle
Thank you kindly for the amazing feedback. We love finding the perfect holiday for our customers and we hope you have the most amazing time. - Lucy
Such an easy experience booking our…
Such an easy experience booking our holiday. Thanks!
September 4, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your review. It was a pleasure booking your holiday and I hope you have an amazing time! - Lucy :)
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing holiday - Kelsie :)
Lucy has been excellent with both our…
Lucy has been excellent with both our recent holiday bookings. The professional service has made the process quick and easy. We will definitely use Hays again.
August 31, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing time on your holidays - Lucy :)
Hays travel agents Barnard. Castle
Have used Hays at Barnard Castle for several years now and Kelsie took the time to go through different options on the holiday we were enquiring about. Booked it and am very happy with the set is we got.
August 30, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. Its always a pleasure booking your holidays! I look forward to speaking with you soon :) - Kelsie
First class service and greeted with a…
First class service and greeted with a smile!
Lucy managed to find me a good deal…the environment was relaxing and she went out of her way to accommodate my needs.
Staff are Knowledgeable, professional and very understanding. Can’t wait to go on our cruise in 2026!!
August 28, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely feedback. We hope you have an amazing holiday :D - Lucy
Aa always top assistant is lucy
August 27, 2025
Reply from Hays Travel - Barnard Castle
Thank you for booking with me again :) it's always lovely to see you both! - Lucy
Good communication and advised us to…
Good communication and advised us to hopefully find our perfect holiday!
August 19, 2025
Reply from Hays Travel - Barnard Castle
Thank you for booking your holiday with us :) have a fantastic time! - Kelsie
Happy experience
Lucy was very helpful and managed to price match the holiday i found, good service. All the people in Barnard Castle hays are welcoming and helpful.
August 23, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely comments :) it was a pleasure to book your holiday! - Lucy x
Six and counting
This was our sixth visit in 2 years to the Hays branch in Barnard Castle and as always very helpful and may I say enjoyable. Always interested it our past experiences - cruising with Ambassador.
August 22, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your kind words! It is always a pleasure having you both in the branch. We look forward to hearing all about your cruise upon your return and we can't wait to book your next adventure! - Lucy
Staff were brilliant!
Staff were brilliant!! Very helpful and did all they could to secure the booking.
It was slightly cheaper online but I’d rather speak to a person when booking a holiday for 9x people!!
August 19, 2025
Reply from Hays Travel - Barnard Castle
Thank you for booking your holiday with us :) we look forward to hearing all about it on your return - Kelsie
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it was a pleasure to book your holiday again :) - Lucy
Very helpful …
Lucy at Barnard castle was very helpful and got us a good deal on our holiday
August 14, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing time in Fuerteventura - Lucy :)
Reply from Hays Travel - Barnard Castle
Thank you for your feedback :) I hope you have a lovely holiday - Kelsie :)
Lucy was extremely easy to talk to
Lucy was extremely easy to talk to - she was not pushy an helped us find out what we needed. It was a fab experience
August 3, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely comments :) it was a pleasure to book your holiday - Lucy
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