As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... See more
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See what reviewers are saying
Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.
Company replied
Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... See more
Company replied
VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
557 reviews
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Lucy is amazing at her job..holiday…
Lucy is amazing at her job..holiday sorted promptly! Fab experience..
August 9, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely comments :) it's always a pleasure to book your holidays - Lucy
Made it very easy to book
Made it very easy to book
Fantastic offer to the destination of my choice.
Very helpful understanding travel consultant
August 8, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for you feedback :) I hope you have a lovely holiday - Kelsie
Excellent service from Lucy as usual…
Excellent service from Lucy as usual she’s an absolute gem.
August 6, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely comments :) it's always a pleasure to book your holidays - Lucy
Fantastic service given by kelsey very…
Fantastic service given by kelsey very informative and ensured we were happy with the holiday we discussed before booking I will certainly use more often when we book
July 28, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review :) it was a pleasure to book your holiday - Kelsie
Knowledgeable and pleasant staff
Knowledgeable and pleasant staff. Everything booked in one go
July 25, 2025
Reply from Hays Travel - Barnard Castle
Thank you for booking :) I hope you have a wonderful holiday and look forward to seeing you again in the future - Lucy
Kelsie was brilliant so patient…
Kelsie was brilliant so patient friendly and helpful got us the best cruise.
August 2, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely comments, I hope you get to see the Northern Lights :) - Lucy
Yes I do happy with you service thank…
Yes I do happy with you service thank you for helping me to book the fight so you done with I tell you yes?
August 2, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your kind review - Mia-Mai :)
Reply from Hays Travel - Barnard Castle
Aww thank you! I hope you have an amazing time away and we look forward to seeing you in the near future :) - Lucy
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review it was lovely to meet both of you and to help you organise your fantastic trip away - Jess :)
Excellent service
Amazing service from entering to leaving was well looked after . Kelsey knew our needs and pre looked at holidays for us so was well prepared. Would highly recommend her and would definitely book with her again.
July 20, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it was a pleasure to book your holiday :) - Kelsie
Sports event.
Booked up, 3x F1 Grand prix, for next year.All worked out by the rep.All ,flights,buses,hotels etc.
Booked sports events in years previously.Never been disappointed.
I will keep coming back.
July 18, 2025
Reply from Hays Travel - Barnard Castle
Thank you for booking your holiday with us again :) - Kelsie
Absolutely superb service
Absolutely superb service, as always ☺️ booked our first trip to Canada, had no idea really what we wanted but ended up with three cities with lovely hotels, flight times excellent and two train journeys across Canada and to top it off a day trip to Niagra falls
Go team Barnard Castle you never fail to book me the perfect holiday
July 10, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review I hope you have the best time in Canada - Jess :)
I was very happy with the way the staff…
I was very happy with the way the staff helped me with my booking and nothing was too much trouble, would definitely recommend Hays to friends and colleagues, as well as this I will definitely be happy to share my experience with friends
June 24, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your kind words! It was a pleasure booking your holiday and I will look forward to seeing you again - Lucy :)
Excellent service
Excellent service. Very well informed agent who answered all our questions and guided us through our holiday choice.
June 26, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, I hope you have an amazing holiday and I will look forward to speaking with you soon - Amelia :)
Excellent service and very helpful…
Excellent service and very helpful member of staff who helped me find the hopefully holiday l was looking for
June 11, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing time and I will look forward to hearing all about it upon your return - Lucy :)
It was easy and straightforward.
It was easy and straightforward.
I wasn’t rushed to make a decision, any questions I had were answered.
Will definitely be using them again
June 14, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely comments, have a great holiday in Cyprus and we look forward to seeing you again :) - Kassandra
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, I hope you have an amazing holiday - Jess :)
The willingness to help us book holiday break to Turkey.
The willingness to help us find just the holiday we were looking for .. giving us plenty of options .. Jess was smiling and friendly. We were confident in her and managed to find a holiday to look forward to ..
June 5, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely feedback. We hope you have a fantastic holiday :) - Kelsie
Lucy is just amazing!
Lucy at Hays travel in Barnard castle is fantastic.
She always works hard to find the best holiday to suit our needs and budget at the best price.
You can look online all you like for ideas but to actually chat through everything with someone and get a better deal without the hassle is a win win.
We have booked our last few holidays through her and the advice you get is fantastic and we have never been disappointed with our holiday.
June 5, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely comments and taking the time to complete our survey :) It's always a pleasure to book your holidays and look forward to hearing all about it on your return - Lucy
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review it was lovely speaking with you and organising your fantastic holiday and I hope you have a wonderful time - Kelsie :)
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