As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... See more
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See what reviewers are saying
Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.
Company replied
Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... See more
Company replied
VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
557 reviews
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Staff easy to talk too sorted holiday…
Staff easy to talk too sorted holiday out our insurance transport to ship .
May 15, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing time! - Kassandra :)
So Helpful
Amelia was so amazing when helping my group find a holiday. I will definitely be back!
May 9, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I am glad we were able to find your holiday and I hope you have an amazing time in Tenerife! - Amelia :)
Reply from Hays Travel - Barnard Castle
Thank you for your kind feedback :) I hope you have a lovely holiday - Kelsie
Great Service
May 3, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your review. I hope you have an amazing holiday! - Jess :)
Jessica was friendly and very polite…
Jessica was friendly and very polite and made the booking stress free 👍
April 27, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I am glad I could help make your holiday booking and I hope you have an amazing time :) - Jess
helpful and friendly staff.looks all…
helpful and friendly staff.looks all options no problems at all
April 24, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your review, I hope you have an amazing holiday - Lucy :)
Amelia is so professional
Amelia is so professional, pleasant and very thorough in her dealings with myself and my wife
April 17, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it is always a pleasure booking your holidays. I hope you have an amazing time in both Vietnam and Crete - Amelia :)
Barnard castle
We can't thank Lucy at the Barnard castle branch of Hays , enough , she was so knowledgeable and helpful and found the perfect holiday for us at a great price too .
April 23, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your review, I hope you have an amazing holiday - Lucy :)
Very helpful
Very helpful. Told Kelsie what we wanted and she found us a holiday and all the extras
April 13, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. It was a pleasure booking your holiday and I hope you have a fantastic time. I'll look forward to hearing all about it when you get back! - Kelsie :)
Great service from Jessic in Barnard…
Great service from Jessic in Barnard Castle Holiday Shop
April 12, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your nice review! I hope you have an amazing time and I can't wait to hear all about it :) - Jess
We had not visited Hays in Barnard…
We had not visited Hays in Barnard Castle before, I was told by my daughter that the ladies were very good.
As we walked in we were greeted by a lovely smile from, Kelsie. We explained what we wanted, Kelsie was friendly, patient and professional, holiday sorted 😊
I would definitely recommend Hays in Barnard Castle and will most definitely visit again . Thank you Kelsie 😊
April 8, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it was a pleasure booking your holiday for you! I hope you have an amazing time and I will look forward to hearing all about it once you come back - Kelsie :)
Brilliant individualised servicr
March 30, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your review, I hope you have an amazing holiday - Lucy :)
Jess from Barnard castle is a breath of…
Jess from Barnard castle is a breath of fresh air, always so happy to help, will go above and beyond for you.
April 3, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review it is always a pleasure in helping you find your amazing holidays and look forward to speaking with you in the near future - Jess :)
Amazing service!
March 30, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your review, I hope you have an amazing time in Morocco - Amelia :)
Just booked our latest holiday
Just booked our latest holiday, very easy process, very helpful staff. Plenty of information about booking and recommendation of add-ons. Top marks from us.
April 1, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it was a pleasure booking your holiday for you :) I hope you have an amazing time in Croatia - Amelia :)
Your staff was fabulous..
Your staff was fabulous..
Holiday booked for two changed very easily and efficiently for one.
Clearly know what they are doing and friendly, supportive to my needs.
Regards
Sharon
March 21, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your kind words! It was a pleasure speaking with you and I am glad we were able to help you with your amendment. I hope you have an amazing time in Italy - Amelia :)
We always use hays for holidays kelsie…
We always use hays for holidays kelsie always gets us sorted
March 22, 2025
Reply from Hays Travel - Barnard Castle
Thank you very much for booking with us again :D I hope you have a lovely holiday. - Kelsie :)
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review it is always a pleasure in helping you book your perfect bucketlist holidays. I look forward to speaking with you again in the near future - Jess :)
Reply from Hays Travel - Barnard Castle
Thank you for your lovely feedback! I hope you have an amazing time in Majorca - Amelia :)
Very friendly young lady
Very friendly young lady , she was informative and made us feel valued. Relaxed atmosphere and lovely information from another member of staff
March 19, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review it was lovely meeting you both and thank you so much for booking with me. I look forward to speaking with you both again in the near future - Jess :)
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