As always, staff at Barnard Castle branch provided a first class service. Vanda knows her stuff! Was able to give us great advice and booked everything immediately. We’ve had enough of trying to navig... See more
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See what reviewers are saying
Always book our holidays with Vanda, nothings too much trouble, she gets it right everytime, wouldn’t have anyone else plan our holidays or breaks away.
Company replied
Vanda in Barnard Castle branch was fantastic. She helped us trying to put together a last minute package to a lesser know area. We eventually decided not to go with it as there wasn't any decent acco... See more
Company replied
VEry helpful assistants, one for money exchange, one for unexpected holiday booking. She explored a number of options regarding flights, dates, etc and found something suitable for me at a reasonable... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
557 reviews
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Reply from Hays Travel - Barnard Castle
Thank you for taking the time to complete our survey, it was a pleasure to book your holiday and look forward to seeing you again in the future :) - Jess
Great service again
Great service again!
The agent sorted my holiday down to the exact dates and hotel, also almost £1000 cheaper than online with Virgin holidays!
March 13, 2025
Reply from Hays Travel - Barnard Castle
Amazing! Thank you for your lovely review :) I hope you have an amazing time in Barbados and I will look forward to hearing about it once you return - Lucy :)
Amazing service from Kelsie
Amazing service from Kelsie! She booked me a last minute deal & she was always on hand to help & offered great advice! Thank you! Xx
March 7, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely feedback and I hope you have the best holiday :) - Kelsie
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review :) it was a pleasure to book your holiday - Lucy
Summer holiday 2025
Helped me find my holiday with great flights and on budget- friendly and efficient service
March 12, 2025
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to complete our survey, it was a pleasure to book your holiday and look forward to seeing you again in the future :) - Jess
Jess is amazing
Jess is amazing. I trust her knowledge and experience. She has our needs at the heart of the searches. Nothing is too much bother
March 4, 2025
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to complete our survey, it was a pleasure to book your holiday and look forward to seeing you again in the future :) - Jess
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review :) I hope you have an amazing time in Benidorm - Amelia :)
Jess made the whole experience easy
Jess made the whole experience easy, friendly, chatty and understood exactly what we were looking for.
February 21, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I hope you have an amazing time - Jess :)
Amazing as always
The help we receive is always amazing. Team will always get the best deal they can. Knowledge of areas also great. The Internet might be great but so much better face to face and know you have have someone to go to.
February 25, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, I hope you have an amazing time - Lucy :)
Second holiday booked with Jess!!!!
Another holiday booked with Jessica, she really does her best to find the best deal, waited patiently while we found out if we could get the dates off work, did the booking over the phone so we didn’t lose free child placement and sent all confirmation within minutes. Thanks again Jess!!!!
February 24, 2025
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to complete our survey, it was a pleasure to book your holiday and look forward to seeing you again in the future :) - Jess
Very helpful
Very helpful, I was only booking flights but they got me the best deal then a few days later managed to get my seats booked at no extra cost. I always go to hays for my holiday’s as they get me the best deals so they are my first choice. Thank you.
February 16, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review, it is always a pleasure speaking with you and I am happy we were able to find you an amazing deal - Kelsie :)
Jess
Jess, always goes the extra mile to get us the holiday that we want, we have never had a bad experience.
February 15, 2025
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to complete our survey, it was a pleasure to book your holiday and look forward to seeing you again in the future :) - Jess
Found a great deal and the customer…
Found a great deal and the customer service was very efficient. Would recommend booking with Hays again.
February 11, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you and I hope you have an amazing time - Amelia :)
Very friendly staff and knowledgeable…
Very friendly staff and knowledgeable of the areas we intend to visit.
February 8, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review, it was a pleasure to book your holiday :) - Lucy
We left with everything completed and at a good price.
We knew what we were looking for. Jess listened carefully and found exactly what we wanted to book, found a very fair deal and completed it with us. In addition, she helped us agree and arrange several additional matters which were all confirmed at a good price.
February 8, 2025
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to complete our survey, it was a pleasure to book your holiday and look forward to seeing you again in the future :) - Jess
Holiday to Eygpt
Went into Hays Barnard Castle and spoke with Kelsie, we said we fancied a holiday to Eygpt, what could she recommend. She checked the computer and came up with a Nile cruise to see the history, and a hotel stay after to relax. All insurance and car parking was booked as well. Fantastic overall service from Kelsie, and exactly what we expect from Hays - the complete package.
January 30, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. I am glad I was able to help you secure this amazing holiday. I hope you have an amazing time and I'll look forward to hearing all about it - Kelsie :)
Fantastic local travel agent
Amelia was amazing and beyond helpful when booking a multi generational holiday to Sorrento in May. Well done to the whole team at Barnard Castle for their professional and friendly service.
January 30, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review. I hope you have an amazing time and I look forward to hearing about it when you get back. - Amelia :)
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. It was a pleasure booking your holiday and I hope you have an amazing time - Jess :)
Very helpful and patient staff who look…
Very helpful and patient staff who look for the best deals and are child friendly 😀
February 5, 2025
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review. It was a pleasure booking your holiday and I hope you have an amazing time - Jess :)
Recommended
Very helpful and Pleasant, found us a good holiday after the two we picked was fully booked.
February 1, 2025
Reply from Hays Travel - Barnard Castle
Thank you so much for your lovely review :) I hope you all have a fab time and I will look forward to hearing about it when you get back! - Amelia :)
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