Hays Travel - Barnsley Reviews 

1,628
TrustScore 5 out of 5

4.9

Unit 5 The Alhambra Centre, S70 1SB Barnsley, GB


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Rated 5 out of 5 stars

We went in store in the Alhambra Centre and were greeted by Corrine, she was absolutely lovely, really friendly and professional, going through a few holidays for us to find something suitable. We we... See more

Company replied

Rated 5 out of 5 stars

Visited Hays Travel in Barnsley yesterday hoping to book a holiday for next May & I saw Doulla. All the staff in the Barnsley store are friendly & helpful & I book all my holidays there & I also get... See more

Rated 5 out of 5 stars

Clare was very patient and found us a great cruise, with several to choose from. The whole experience took away what is normally a stressful process, and made it so simple.

Rated 5 out of 5 stars

Attention to detail, listening and knowing what we wanted made it easy for us (maybe not so much for Corrine 😁) Corrine was not at all phased with any of our needs/suggestions. She was a star.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom

  • 01226697455

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,628)

118,537 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with the process 😌

We went in store in the Alhambra Centre and were greeted by Corrine, she was absolutely lovely, really friendly and professional, going through a few holidays for us to find something suitable. We went home to ponder on it and then went back in to book. We saw Corrine again and once again, she was lovely, very warm and friendly. We will happily book through Hays again. Unfortunately TUI let us down badly with a 6.5 hour delay on our outbound flight, meaning we missed the first day of our holiday. Hays were fab though.

June 26, 2026
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Reply from Hays Travel - Barnsley

Thank you for your kind review it really is appreciated. We are sorry to hear about your flight delay. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent smooth booking experience as…

Excellent smooth booking experience as useual, very knowledgeable staff. Big shout out to Katy at the Barnsley Branch. Thank you.
Alan & Julie

July 3, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review. Its always a pleasure seeing you both in store, catching up on your adventures and booking your next trip :) Katy

Rated 5 out of 5 stars

Great customer service

Visited Hays Travel in Barnsley yesterday hoping to book a holiday for next May & I saw Doulla. All the staff in the Barnsley store are friendly & helpful & I book all my holidays there & I also get my Euros from there too as they always have a great rate. Doulla was brilliant & very helpful as always & my holiday for next May is booked.
Thank you

July 1, 2026
Rated 5 out of 5 stars

Attention to detail

Attention to detail, listening and knowing what we wanted made it easy for us (maybe not so much for Corrine 😁) Corrine was not at all phased with any of our needs/suggestions. She was a star.

June 30, 2026
Rated 5 out of 5 stars

The ladie that help us was verry…

The ladie that help us was verry helpfull and booked the holiday we wanted and sorted everything for us the holiday is rio park benidorm for mr and mrs WALKER 128 OLLERTON ROAD BARNSLEY

July 1, 2026
Rated 5 out of 5 stars

Terri’s customer service was second to none.

The service we received from Terri was second to none. She deserves more than a five star rating. We asked her to find us an available cruise with an accessible cabin and the need of an evacuation chair as my wife is a wheelchair user. She put her skills in practice and after some searching she did exactly that. Thank you Terri

June 30, 2026
Rated 5 out of 5 stars

Im so grateful for the patience the…

Im so grateful for the patience the staff have in store. They are so kind and always have time to deal with my enquires .I will only Use HaysTravel .I have had plenty of holidays and booked some more. Id Like to Thank All of The Staff .x

June 29, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review, Kind regards Katy

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, nothing too much trouble, so easy to deal with, took all the hassle out of booking the holiday.

June 27, 2026
Hays Travel - Barnsley logo

Reply from Hays Travel - Barnsley

Thank you for leaving a lovely review! It was a pleasure to book your holiday and I hope you have an amazing time! Madison :)

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