We went in store in the Alhambra Centre and were greeted by Corrine, she was absolutely lovely, really friendly and professional, going through a few holidays for us to find something suitable. We we... See more
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We went in store in the Alhambra Centre and were greeted by Corrine, she was absolutely lovely, really friendly and professional, going through a few holidays for us to find something suitable. We we... See more
Company replied
Visited Hays Travel in Barnsley yesterday hoping to book a holiday for next May & I saw Doulla. All the staff in the Barnsley store are friendly & helpful & I book all my holidays there & I also get... See more
Clare was very patient and found us a great cruise, with several to choose from. The whole experience took away what is normally a stressful process, and made it so simple.
Attention to detail, listening and knowing what we wanted made it easy for us (maybe not so much for Corrine 😁) Corrine was not at all phased with any of our needs/suggestions. She was a star.
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
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Quick, helpful and efficient. Very happy with the service will definitely use again.
Clare was very patient and found us a great cruise, with several to choose from. The whole experience took away what is normally a stressful process, and made it so simple.
Friendly and extremely helpful. It’s the first time we have used Hays travel and will certainly use them again.
Very pleasant and knowledgeable staff made our visit and holiday booking very enjoyable
On every occasion we are greeted with a warm welcome ,we have used Hays Travel for many years, on this visit we were helped by Clare who was very helpful (as all the staff that we have previously booked holidays with.
We went in store in the Alhambra Centre and were greeted by Corrine, she was absolutely lovely, really friendly and professional, going through a few holidays for us to find something suitable. We went home to ponder on it and then went back in to book. We saw Corrine again and once again, she was lovely, very warm and friendly. We will happily book through Hays again. Unfortunately TUI let us down badly with a 6.5 hour delay on our outbound flight, meaning we missed the first day of our holiday. Hays were fab though.

Reply from Hays Travel - Barnsley
Excellent smooth booking experience as useual, very knowledgeable staff. Big shout out to Katy at the Barnsley Branch. Thank you.
Alan & Julie

Reply from Hays Travel - Barnsley
Visited Hays Travel in Barnsley yesterday hoping to book a holiday for next May & I saw Doulla. All the staff in the Barnsley store are friendly & helpful & I book all my holidays there & I also get my Euros from there too as they always have a great rate. Doulla was brilliant & very helpful as always & my holiday for next May is booked.
Thank you
We knew what we wanted and she found us the best deal . very quick and informative. staff always polite and friendly.
Attention to detail, listening and knowing what we wanted made it easy for us (maybe not so much for Corrine 😁) Corrine was not at all phased with any of our needs/suggestions. She was a star.
Quick and easy booking ,Maddison was very good at her job ,very pleasant and informative ,we hope to see her soon for another holiday .
The ladie that help us was verry helpfull and booked the holiday we wanted and sorted everything for us the holiday is rio park benidorm for mr and mrs WALKER 128 OLLERTON ROAD BARNSLEY
The service we received from Terri was second to none. She deserves more than a five star rating. We asked her to find us an available cruise with an accessible cabin and the need of an evacuation chair as my wife is a wheelchair user. She put her skills in practice and after some searching she did exactly that. Thank you Terri
Amazing experience from booking to arrriving home.
It was our first cruise and Hays travel helped us all the way
Hope to book another cruise with them soon
Im so grateful for the patience the staff have in store. They are so kind and always have time to deal with my enquires .I will only Use HaysTravel .I have had plenty of holidays and booked some more. Id Like to Thank All of The Staff .x

Reply from Hays Travel - Barnsley
Excelent staff nothing to much trouble and thank you to katy for arranging our assistance needs. All the staff are pleasant and helpfull⁰

Reply from Hays Travel - Barnsley
Fantastic staff, nothing too much trouble, so easy to deal with, took all the hassle out of booking the holiday.

Reply from Hays Travel - Barnsley
Booked 4 hols this year and 1 with you next year, staff knowledge brill,
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