We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more
Excellent, our advisor had done all the research work prior to our visit. Good manner, good customer service. Will continue to come back. Thank you Corinne.
Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
- 01226697455
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clare Clarke was our operative
Clare Clarke was our operative. She applied her expertise and came up with a great holiday for us.
August 18, 2026
Excellent
Excellent, our advisor had done all the research work prior to our visit.
Good manner, good customer service.
Will continue to come back.
Thank you Corinne.
August 22, 2026
Tilly was very helpful and did every…
Tilly was very helpful and did every thing I wanted for my holiday to rosamar hotel in benidorm for next year thankyou verry much Tilly
August 22, 2026
Very professional & friendly service
Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. Will definitely be returning when ready to book future travels. 👍😁
August 21, 2026
We saw Clare who was just brilliant
We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because she had been to Rome discussed the best places to visit. I would definitely recommend Hays Travel and will certainly return for our next break.
August 13, 2026
Terri was very helpful got us sorted…
Terri was very helpful got us sorted out quickly and booked our seats and car parking will definitely use Hayes travel again
August 20, 2026
The staff are friendly and helpful
The staff are friendly and helpful. They go the extra mile for the customers.
August 20, 2026
I would happily recommend Hays Travel…
I would happily recommend Hays Travel to book your holiday
They make it easy and explain all the details clearly.First class service.
August 18, 2026
Quick and easy ,everything We asked for.
August 11, 2026
Very friendly and knowledgeable answer…
Very friendly and knowledgeable answer all our questions and found the best deal for us and will be using them again in the future
August 18, 2026
I enjoy my visits to Hays Travel in…
I enjoy my visits to Hays Travel in Barnsley , all the staff are very good at dealing with customers ,And they do it with confidence,And greet everyone with a warm smile as soon as they walk into the shop.
August 17, 2026
Lovely experience booking holiday with corrine
Talking to corrine was very nice she was really helpful seemed to know just what we wanted from our holiday she had visited the destination to which were looking to book so could offer good advice on things to do felt very relaxed when speaking to her and she was extremely patient when we were trying to make payment 😊
August 16, 2026
Louise was fab as always
Louise was fab as always! Booked our holiday no stress or hassle. Amazing
August 13, 2026
Very pleasant experience with booking…
Very pleasant experience with booking with hays travel, provided a professional service and wasn’t pushy at all. Explained our chosen destination to us perfect and it is exactly what we are looking for. We look forward to choosing you next time.
August 11, 2026
Brilliant service
Tracy was very knowledgeable and efficient and did exactly what I asked. She was able to advise and identify the right flights for us. This reassured us that with the backing of Hays, we had a good deal and peace of mind that everything was above board. I would not have been comfortable booking long haul flights direct online.
Tracy was recommended by a friend who had found her to be helpful above and beyond.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Barnsley
Thank you for your kind review it really is appreciated
Got everything I wanted in very quick…
Got everything I wanted in very quick time.
I was attended by a lovely young lady who explained everything clearly and efficiently..
July 28, 2026
Reply from Hays Travel - Barnsley
Thank you for your kind review it really is appreciated
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.