We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more
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Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more
Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really... See more
Tracy was very knowledgeable and efficient and did exactly what I asked. She was able to advise and identify the right flights for us. This reassured us that with the backing of Hays, we had a good... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
- 01226697455
4.9
Excellent
2K reviews
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Amazing customer service 5 star!
Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really good option and thought we would visit the store. When presented with a list of requirements Corinne surpassed them and although not working on the day we finalise the holiday, she chased things up while off and she passed us onto Madison who was just as helpful. We would highly recommend Hays Travel Barnsley and will use them for our next holiday!
August 5, 2026
Staff more than helpfull polite…
Staff more than helpfull polite excellent service will definitely use again
August 4, 2026
Very helpful full and was happy with…
Very helpful full and was happy with the price of holiday will definitely be booking again in future
August 1, 2026
Excellent service friendly polite staff
July 31, 2026
Very helpful staff went above and…
Very helpful staff went above and beyond to explain everything
August 1, 2026
Booking was so easy and staff very welcoming and as an OAP they had all the time in the world for me especially as i require a walk in shower. I will recomend Hays Travel to all.
Booking was so easy and staff very welcoming and as an OAP they had all the time inthe world me especially as i require a walk in shower. I will recomend Hays travel to all.
July 24, 2026
The advisor Tilly Butcher was extremely…
The advisor Tilly Butcher was extremely helpful and went to great efforts to sort out the holiday we wanted. She was a credit to Hays Travel
July 23, 2026
Booked in Barnsley Alhambra center the…
Booked in Barnsley Alhambra center the staff are always amazing. Big shout out to Louise, clair and Tracey always find the perfect holiday for a great price.
November 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went in for a query
Went in for a query. Came out with another holiday. Really well looked after
July 29, 2026
Reply from Hays Travel - Barnsley
Thank you for your lovely comments :-) x
Was really helpful got us what we was…
Was really helpful got us what we was looking for
July 29, 2026
Very friendly helpful staff they really…
Very friendly helpful staff they really take time to make sure you've got the holiday you want
July 15, 2026
Reply from Hays Travel - Barnsley
thank you for taking the time to write this review and for your kind words.
Reply from Hays Travel - Barnsley
thank you for taking the time to write this review and for your kind words.
Reply from Hays Travel - Barnsley
Thank you for your kind review it really is appreciated
Absolutely fantastic couldn't ask for…
Absolutely fantastic couldn't ask for better service at Barnsley Alhambra centre so polite and attended to all my needs that I was looking for massive thank you to Barnsley team
July 25, 2026
Reply from Hays Travel - Barnsley
thank you for taking the time to write this review and for your kind words
Excellent customer service
Excellent customer service. I went in knowing exactly what I wanted for a cruise, flights and hotels, Tilly sorted it all out for me and was very helpful.
July 25, 2026
Called in to book another holiday,we…
Called in to book another holiday,we had an idea of the location and type of holiday we wanted.Tracy who we have booked with before was once again very helpful and professional ,as we have found all the staff that have helped us previously
July 24, 2026
Wife’s 70 th birthday holiday
All the staff are extremely helpful and professional from the first booking to checking us in and printing all our documents out for a couple in our 70s I cannot stress how much help this is to us .we have booked three holidays with this company this year and already booked for next year keep up the good work
July 14, 2026
Reply from Hays Travel - Barnsley
Always a pleasure booking your holidays x
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